Well I had to take my Poppy Floral Graffiti Glam Tote to be sent off for repair today. I hated doing it because my kids got if for me for my birthday. The silver on both straps were coming off and the stitching was coming loose on the straps. I'm glad the store waived the $20 shipping for me. The SA said eventually silver on leather will will wear from use, but not this soon. I got the purse in June so it hasn't been that long. This is my first Coach bag to send for repair. Has anybody else had problems with this bag?