I had to send her off i'm so sad :(

Well I had to take my Poppy Floral Graffiti Glam Tote to be sent off for repair today. I hated doing it because my kids got if for me for my birthday. The silver on both straps were coming off and the stitching was coming loose on the straps. I'm glad the store waived the $20 shipping for me. The SA said eventually silver on leather will will wear from use, but not this soon. I got the purse in June so it hasn't been that long. This is my first Coach bag to send for repair. Has anybody else had problems with this bag?
 
I got a letter today from Coach about my Poppy Floral Graffitti. They are giving me credit for original price plus tax. At the bottom it says I can't use the credit with any other discount offer?? Does this mean they won't let me use it during PCE?
 
hmm never heard of anyone using the 40% off and pce discount... but i know you are able to go to the outlet if u wish and purchase a bag there. i hope you find a new love that will hold up better!