A friend's speedy needs repair...

Yes I think LV only fixes/replaces the leather parts and hardware but I think once the canvas itself gets damaged, there's no way for them to patch it up, etc.
 
take it to a store that repair leathers (shoes, bags, chairs, etc), maybe the repairman can suggest something.

I remember when I went to a shoes repair store to get my heels fixed, I saw a Tivoli lying around in the back room among the shoes. I was like "Why is an LV doing in there??" LOL
 
Yes, if she doesn't want to go the "crazy glue" route, try a really good shoe repairman. LV won't work on canvas that is cracked or ripped like that...But my repairman was able to do some work on my old Saumur for me.