Hello ladies,
I would be so grateful for some advice on a pair of shoes i have recently bought on ebay. I dont want to open a claim if it will end up being pointless. I have tried to reach an amicable agreement with the seller but she is not willing to accept the shoes back and refund me.
The shoes i was buying were stated as in 'very good condition' hence me clicking the BIN! However, they really arent.
* The suede is in a horrible state & is marked everywhere. It has even rubbed off completely in one area
* The interior is just filthy with dirt and staining (black and blue) She has made no attempt to clean them at all. I'm not even sure it can be cleaned and removed?
* The right heel cap is twisted and needs altering
* The left shoe actually stands to the left, not straight, which is also noticable when they are on the foot. My foot tilts to the left!
* The red behind the heels are basically sprayed black from the suede treatment (not a real problem but annoying!)
She has said she wont refund as they were not listed as new but they are definitely not in the very good condition she stated in her listing. She feels they are in very good condition as she had them sent off to have the suede cleaned and the soles repainted.
Would you SNAD or accept the problems? I paid 134 GBP inc postage (which she overcharged & and sent in what appeares to be a black bag!)
I also forgot to mention that i currently have a non receipt claim open as a pair of shoes i won in the US a month ago havent been received and nor have i had any contact with the seller as she hasnt replied to my msgs. Will this affect me SNAD claim? I feel like im having such a bad time on ebay recently as the last 5 purchases i have made have been cr*p!
I would be so grateful for some advice on a pair of shoes i have recently bought on ebay. I dont want to open a claim if it will end up being pointless. I have tried to reach an amicable agreement with the seller but she is not willing to accept the shoes back and refund me.
The shoes i was buying were stated as in 'very good condition' hence me clicking the BIN! However, they really arent.
* The suede is in a horrible state & is marked everywhere. It has even rubbed off completely in one area
* The interior is just filthy with dirt and staining (black and blue) She has made no attempt to clean them at all. I'm not even sure it can be cleaned and removed?
* The right heel cap is twisted and needs altering
* The left shoe actually stands to the left, not straight, which is also noticable when they are on the foot. My foot tilts to the left!
* The red behind the heels are basically sprayed black from the suede treatment (not a real problem but annoying!)
She has said she wont refund as they were not listed as new but they are definitely not in the very good condition she stated in her listing. She feels they are in very good condition as she had them sent off to have the suede cleaned and the soles repainted.
Would you SNAD or accept the problems? I paid 134 GBP inc postage (which she overcharged & and sent in what appeares to be a black bag!)
I also forgot to mention that i currently have a non receipt claim open as a pair of shoes i won in the US a month ago havent been received and nor have i had any contact with the seller as she hasnt replied to my msgs. Will this affect me SNAD claim? I feel like im having such a bad time on ebay recently as the last 5 purchases i have made have been cr*p!
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