*warning* this is going to be a loong rant... i searched on tpf and didn't see any thread on just how 'wonderful' ticketmaster really is.
I have been a long time customer of ticketmaster, well mainly because they're the main ticket sellers, and even though several things have happened that smelled fishy, i decided not to be too harsh. Even though last year ticketmaster.ca got sued for scalping... apparently for several of their sure to be sold out shows, they transferred them entirely over to their other site ticketsnow (as soon as they were released) at prices at least x5 higher.
Well.. a couple of months ago i bought a pair of AC/DC tickets, i was at school, waiting right for that moment at 10am when the tickets were released, got a couple of crappy seats even though i clicked 2 secs after they were released, but oh well. i has it sent to my email so i can print them out myself. So, 1 month goes by, i get my credit card statement, and i find 4 MORE TICKETS to AEROSMITH which amounted to $825...!!! no confirmation email, nothing! arranged to be picked up at an outlet! wtf! so i logged on to my ticketmaster account, lo and behold, they're really there! so i called ticketmaster first, customer service told me there's nothing they can do (really?) and i have to call my credit card company, freaking out, i called my credit card company. They told me there's nothing they can do because they can't prove that i did not purchase them, however, after looking through it with them, we find out that (the idiot thieves) haven't even picked them up from the outlet (maybe they didn't realised that they needed id?:s), so they advised me that all is not lost, ticketmaster should be able to cancel them.
fast forward 2 weeks, i've been trying to contact this guy in the credit/loss prevention department at ticketmaster, and he FINALLY called me back this morning. Rudely started the conversation with "hey so i've been trying to contact you for awhile now "
i politely explained the situation to him, in which at each statement he interrupted me with statements like "so your boyfriend didn't decide to just treat himself to a concert?" or "so u're telling me that both these sets of tickets just happen to be bought at the same ip address?" even though i already made clear that i bought these at my university, which means there are probably 300 computers under the same ip address.
So now he mumbled something he read off somewhere about the management contacting me, and then hung up before i had the chance to say anything.
Very professional don't u think? it seems like the main function of their 'customer service' is to explain to customers that they are wrong. What's the big deal? it's not like it's going to be a total loss to them, the tickets have not even been picked up yet!
opinions and advice anyone? :cry: isn't there something i could do?
p.s if u have a user account with ticketmaster, all your cc information is already there... all u need is the log in password.
I have been a long time customer of ticketmaster, well mainly because they're the main ticket sellers, and even though several things have happened that smelled fishy, i decided not to be too harsh. Even though last year ticketmaster.ca got sued for scalping... apparently for several of their sure to be sold out shows, they transferred them entirely over to their other site ticketsnow (as soon as they were released) at prices at least x5 higher.
Well.. a couple of months ago i bought a pair of AC/DC tickets, i was at school, waiting right for that moment at 10am when the tickets were released, got a couple of crappy seats even though i clicked 2 secs after they were released, but oh well. i has it sent to my email so i can print them out myself. So, 1 month goes by, i get my credit card statement, and i find 4 MORE TICKETS to AEROSMITH which amounted to $825...!!! no confirmation email, nothing! arranged to be picked up at an outlet! wtf! so i logged on to my ticketmaster account, lo and behold, they're really there! so i called ticketmaster first, customer service told me there's nothing they can do (really?) and i have to call my credit card company, freaking out, i called my credit card company. They told me there's nothing they can do because they can't prove that i did not purchase them, however, after looking through it with them, we find out that (the idiot thieves) haven't even picked them up from the outlet (maybe they didn't realised that they needed id?:s), so they advised me that all is not lost, ticketmaster should be able to cancel them.
fast forward 2 weeks, i've been trying to contact this guy in the credit/loss prevention department at ticketmaster, and he FINALLY called me back this morning. Rudely started the conversation with "hey so i've been trying to contact you for awhile now "
i politely explained the situation to him, in which at each statement he interrupted me with statements like "so your boyfriend didn't decide to just treat himself to a concert?" or "so u're telling me that both these sets of tickets just happen to be bought at the same ip address?" even though i already made clear that i bought these at my university, which means there are probably 300 computers under the same ip address.So now he mumbled something he read off somewhere about the management contacting me, and then hung up before i had the chance to say anything.
Very professional don't u think? it seems like the main function of their 'customer service' is to explain to customers that they are wrong. What's the big deal? it's not like it's going to be a total loss to them, the tickets have not even been picked up yet!
opinions and advice anyone? :cry: isn't there something i could do?
p.s if u have a user account with ticketmaster, all your cc information is already there... all u need is the log in password.
it's so disheartening because all i've gotten from ppl is that there's nothing i can do about it etc... 
$825 is a lot of money to 'lose' just like that. I'm expecting a call from the 'management' but i have a feeling that its not going to be good.
which we all know... really means "just as long as our a** is covered we don't care".
OMG have to be so careful!!!