Zales~ what you Must know....Help!
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This is also why I posted this personal story~ I have been taken advantage of and have no recourse...how is that for Ms. Justice?
I want everyone to be aware of what happened in this situation.
Thanks so much for your comments. The ring was sent out 2x and each time was a different jeweler. It was one of them and obviously they have a record of where they sent it. I do hope that some unfortunate soul did not get a fake CZ big diamond!
Don't even bother with the BBB. They called us wanting us to pay for a top rating. We've never had a complaint. Crooks. People can buy their high ratings.
If you can prove it, call your states Attorney General. Call the Federal Trade Commission. If Zales committed fraud its huge, since they are a national company.
If you can prove it, call your states Attorney General. Call the Federal Trade Commission. If Zales committed fraud its huge, since they are a national company.
OP this is horrible! Please pursue it. They can't do this. You haven't even had the ring long enough for them to fight this. Barely over a month and they have record of it being in shop twice? I would send a letter to corporate tomorrow!
The problem is that my lawyer thinks I cannot prove it. I am simply going to hope for them to pay for my repair/replacement of the small diamond. I will then do my duty as a citizen to whistle blow. I have done it before, I can and will do it again. I do not want them to ever touch anything of mine again. When I initially discussed this with the manager she stated I was to bring the ring in and not have my jeweler work on it. I told her absolutely not. I have not had my ring but maybe a week or 2 at the most throughout this whole process and I was having a new diamond put in and the ring fixed.
I probably will...I just want my ring back. I googled Zales and diamond fraud...lots of complaints. Check it out sometime. Very scary~
Thank you so much for bringing this to light. I will never ever step in to a Zales!! I hope your ring comes back the way you like it (and full of diamonds not CZ!!) :hug:
Long story short~ I broke my original 15 year old wedding band/set. It was not the same to me as it would have to be melted/changed etc... So, a month ago I purchased a fabulous wedding set from Zales. Love the the set, it was purchased on vacation and had to be sized/stone put in and shipped to my home area zales. When I received it my personal jeweler stated it was not set securely. I then had to take it back to zales and have it redone. I get it back, have it for a short week maybe and then I purchase a new diamond and my personal jeweler looks at it to re-size it smaller...
She noticed prongs broke down the shank and a chipped diamond which ends up being a CZ!!!
They must have broke one of my smaller diamonds and replaced it with a Fake and did not fix the damage my ring incurred.
Zales not only did not set my ring securely the 1st time but then proceeded to break/damage my ring while committing fraud.
I am in the process of discussing this with management and I am not sure how much $ to ask for in return for all the drama.
Sizing/diamond setting cost was $60
Shipping was $30
I now have to pay my jeweler to Fix all of this...I do not know the price on this as of yet. I am meeting with her this evening.
Any advice/help would be fab please~
I was thinking $200 ?? $300??
It is the one second from the bottom with a little pink on it, my jeweler marked it so she could take the pic etc.. the prongs are split/broke as well to the left.
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An even better way to deal with consumer fraud/complaints/credit card company complaints, in my experience, is to contact your local county Dept. of Weights and Measures. It's a FREE (unlike BBB), little-known way to get consumer issues taken care of, and free of charge. I've used it several times. Each time, I submitted, in writing (you may be able to do this via email), my complaint. They just take care of dealign with the merchant, etc., and then, when it's resolved, send you a letter telling you so. They may need to contact you for more info, thoguh that's neever happened in my case. When they were finished with my case, I always sent them a thank-you letter--you don't need to, but it would be a nice touch.
I hope you get this resolved in your favor!
Dear, please update us. This is the horrible nightmare of me not wanting to take my jewelry fixed anywhere, sometimes I have my own doubts even from the place I got it from, your story is one of the reasons why. I was at a mall jewelry store with a friend and looking at their stuff and they offered to clean my ring, I said no thank you.
Oh, I had no idea about BBB wanting people paying for top rating. That's trouble right there in of it itself! How discouraging!
Again, I'm sure it's a local thing done by some crooks that work for Zales, and Zales is not aware of it. It'd be good to write to Regional, local and Central Zales.
Oh, I had no idea about BBB wanting people paying for top rating. That's trouble right there in of it itself! How discouraging!
Again, I'm sure it's a local thing done by some crooks that work for Zales, and Zales is not aware of it. It'd be good to write to Regional, local and Central Zales.
