hi all,
as you may or may not know from one of my posts, i got the elson satchel...it arrived in march and i've used it 3 or 4 times so far...yesterday, one of my colleagues was admiring the bag, however, when she looked at the strap, she saw that it was detaching from the bag; the stitching was coming out of both sides...i took pictures and sent them to HH and they responded and gave me an RMA so that i could return the bag for repair...
here's my issue...i don't think that a bag should be coming apart after only owning it for a couple of weeks and only using it for 3 or 4 times...what i would really like is to select a different bag because this experience has kind of made me not have a lot of confidence in the elson...i emailed HH back and told them that i would like to exchange the bag for a new bag, and i am hoping that they will be okay with that and that the transaction will go smoothly...i don't really think that a brand new bag should have to be repaired and that perhaps there was just something wrong with it...
i am having a good experience with the customer service at HH and hope that they will be accommodating of this request....
what are your thoughts?
thanks!
as you may or may not know from one of my posts, i got the elson satchel...it arrived in march and i've used it 3 or 4 times so far...yesterday, one of my colleagues was admiring the bag, however, when she looked at the strap, she saw that it was detaching from the bag; the stitching was coming out of both sides...i took pictures and sent them to HH and they responded and gave me an RMA so that i could return the bag for repair...
here's my issue...i don't think that a bag should be coming apart after only owning it for a couple of weeks and only using it for 3 or 4 times...what i would really like is to select a different bag because this experience has kind of made me not have a lot of confidence in the elson...i emailed HH back and told them that i would like to exchange the bag for a new bag, and i am hoping that they will be okay with that and that the transaction will go smoothly...i don't really think that a brand new bag should have to be repaired and that perhaps there was just something wrong with it...
i am having a good experience with the customer service at HH and hope that they will be accommodating of this request....
what are your thoughts?
thanks!