Hmm, I wonder if he's on vacation? The store manager should be checking his email though. Can you try phoning the store? That happened to me when I was trying to get a pair shoes shipped. Luis said he would do it after the weekend but when I didn't hear from him, I called the store and was told he had gone on vacation. But the manager took care of everything so it all worked out in the end.
But I agree with willeyi, Luis is great otherwise.
hi yes he finally get back to me. he said he is away for few days. And we'll get back to me once he is back to the store.