Agreed. I have ordered limited edition colors from H on different occasions, and all of them arrived in some state of brokenness. I contacted customer service and they can't explain why this has happened, but my guess is that they aren't inserted into the twist up mechanism properly. Because they were limited colors I really wanted, I caved and decided to keep them and use with a lip brush because they are completely unusable from the bullet. Every time I take off the cover, the lipstick is either embedded in the lid, or is loosely sitting in the base with a smashed top.Unpopular opinion (or maybe not): the lipsticks are not good. The cases are pretty but two of my lipsticks have melted and broken. The sticky lip gloss smells and tastes like children's cough syrup.
How hard can it be to make a lipstick that can withstand shipping?