What's appropriate to say?

[TreeDoc]

I would say your messages were nicer than most sellers would have sent.

ITA.

 

[lulilu]

^^^I agree. I am glad you responded to this issue.

 

[hand*bag*girl]

Your message is just as polite as can be; it's hard to see how the average Jill would find it offensive. I think your first buyer ("She said she didn't want to do business with such a nasty seller and refused to pay.") was looking to back out anyway. The second ("She paid- but also mentioned she didn't appreciate my message.") is a little strange. Perhaps she didn't read the auction terms, and assumed she had 7 days to pay? Judging from the requests I get after the sale, I've concluded many people don't read before they bid. Or maybe, as one writer said, you just won the lottery twice—you lucky person!

 

[SWlife]

Your message is just as polite as can be; it's hard to see how the average Jill would find it offensive. I think your first buyer ("She said she didn't want to do business with such a nasty seller and refused to pay.") was looking to back out anyway. The second ("She paid- but also mentioned she didn't appreciate my message.") is a little strange. Perhaps she didn't read the auction terms, and assumed she had 7 days to pay? Judging from the requests I get after the sale, I've concluded many people don't read before they bid. Or maybe, as one writer said, you just won the lottery twice—you lucky person!

I totally agree, you just got unlucky 2 times in a row.
Hope things pick up for you!

 

[keya]

maybe they got offended because you sent the reminder before the 7 days was up?

 

[meeowy]

Your message is really nice and polite, I cannot see any normal-minded person being offened by it. Some people just don't want to admit they are wrong and cannot read a seller's checkout instruction.

I just sent a non-paying bidder a reminder, now I have a feeling she is going to e-mail me saying she hates doing business with me also.