So I recently sold a purse on eBay that I thought was in very good used condition. I listed everything that I thought was wrong with the bag. We the buyer gets it and says that there is something else wrong with it (scratch on hardware) and she wants a partial refund. Well I honestly don't remember that being there. It could very well that maybe I overlooked that, so I asked the buyer for pictures of what she was talking about. She tells me that she has no way to get me pictures, and she is going to report me to eBay. I have never had any negative feedback, and don't want to... What should I do? Offer refund even though I didn't get proof of this? Or let her file a complaint against me? She seems to not to want to wait. I email her within an hr or so of her emailing me and she threatened to contact eBay right away without even getting a response from me. Let me know what you guys think. Thanks.