What Other Jewelry Brands Do You Buy/Wear?

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#1,246
MyDogTink said:
I’m sorry to hear this. They are ultimately owned by Richemont so even more disappointing. I’d definitely try have your credit card company help. I’d even write a letter to their general counsel.
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You may also be able to take care of this with a phone call to their executive offices, but have your letter ready.
Last year I had an issue with Richemont. I called the office of the CEO and spoke with the executive secretary. After I explained what happened she asked that I send an email. The issue was favorably resolved within the week.
 
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#1,248
WingNut said:
Wow this is nuts. I have ordered tons of stuff from NAP and returned a lot as well, and never had an issue. Hearing all of this makes me concerned about doing so in the future, however.
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I have never had a problem and experienced the opposite.
I like to purchase an item in two sizes to ensure I have the perfect fit. I do this often, and one time, I did a Live Chat with the SA and asked if they will eventually ban me from their website (there is tons of analytics/tracking on e-commerce websites). The SA was super nice and said absolutely not. She even told me that's why there is a return option that says, "purchased two sizes" and to select it.

Another time, I made a purchase but forgot to use my 10% coupon (you know how you get those coupons every now and then, but for me, I always seem to forget to use them). Well, this purchase was a big purchase, and I wanted my little 10%! :biggrin: So... Live Chat again... I asked if she could apply my coupon and give me an adjustment. I gave her the coupon code, but she said it had already expired (I double checked, and it did :shocked:). She said no worries, she can use another 10% coupon code on my order and issue a credit for the discounted amount.
How great is that?! I was really impressed.

I'm stocking up on white cotton poplin oversized shirts this spring, and I just ordered one from netaporter. I ordered two sizes. :biggrin:
 
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#1,249
Happyish said:
You may also be able to take care of this with a phone call to their executive offices, but have your letter ready.
Last year I had an issue with Richemont. I called the office of the CEO and spoke with the executive secretary. After I explained what happened she asked that I send an email. The issue was favorably resolved within the week.
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I will do both! I was feeling helpless before, but I’m now reinvigorated to push this further. It’s wrong how Net-A-Porter handled this …
 
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#1,250
KristinS said:
I will do both! I was feeling helpless before, but I’m now reinvigorated to push this further. It’s wrong how Net-A-Porter handled this …
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In parallel, I would suggest opening a dispute on your credit card. You typically have 60 days to dispute a transaction. Open a dispute and explain in your writeup you are working with the merchant on a resolution. This will give you time to work it out with netaporter while allowing you to officially open the dispute within the 60 day window.

In your communications with netaporter, I would state a merchandise credit is acceptable and offer that up as an option vs. insisting for a full refund which is a tougher sell. Technically, netaporter can say you did not follow their return guidelines requiring use of the proforma for each return, so the dispute may not rule in your favor.

However, retail is a customer relationship business, and most merchants want to resolve issues. netaporter will certainly look up your purchase history and will want to keep you as a client. Hence, I would think a merchandise credit is the best win-win solution for both parties.

Good luck to you!
 
#1,251
glamourbag said:
Yes I have heard the Faberge exhibition is there but did not know how long it was running. This would be an excellent afternoon spent looking at all these intricate pieces of art. I'd love to see it!!! I hope you make it (or anyone else who can share if they are excited to). I hope I do too.

If you dont get out to the V&A in time that ring design you have in mind is worth the trip alone. I love that you have given this such thought and Im sure he would be excited to create something so special. I like the idea of the variance in shades of pink/reds and against the white gold and diamonds it will be a statement, which I understand is important for you (and rightfully so when doing bespoke as it might as well be something exclusive and eye catching). I am excited for you.
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You inspired me... it's now or never. Life needs to keep moving. First and foremost, I really want to see the exhibition as it will not happen again, so I cannot miss out (I went to see the Pearl exhibition at the V&A and it was magnificent! :nuts: :heart: )

Off I go to book my ticket and hotel room! Thank you for the push!
 
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#1,253
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#1,254
BigAkoya said:
I have never had a problem and experienced the opposite.
I like to purchase an item in two sizes to ensure I have the perfect fit. I do this often, and one time, I did a Live Chat with the SA and asked if they will eventually ban me from their website (there is tons of analytics/tracking on e-commerce websites). The SA was super nice and said absolutely not. She even told me that's why there is a return option that says, "purchased two sizes" and to select it.

Another time, I made a purchase but forgot to use my 10% coupon (you know how you get those coupons every now and then, but for me, I always seem to forget to use them). Well, this purchase was a big purchase, and I wanted my little 10%! :biggrin: So... Live Chat again... I asked if she could apply my coupon and give me an adjustment. I gave her the coupon code, but she said it had already expired (I double checked, and it did :shocked:). She said no worries, she can use another 10% coupon code on my order and issue a credit for the discounted amount.
How great is that?! I was really impressed.

I'm stocking up on white cotton poplin oversized shirts this spring, and I just ordered one from netaporter. I ordered two sizes. :biggrin:
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Not to get off topic for too long but if you like white cotton blouses, have you thought about Anne Fontaine? I admire you for wearing white. I can’t get out of the house with a clean, white blouse. Lol.
 
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#1,256
MyDogTink said:
Not to get off topic for too long but if you like white cotton blouses, have you thought about Anne Fontaine? I admire you for wearing white. I can’t get out of the house with a clean, white blouse. Lol.
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Yes on Anne Fontaine! She kills me because she is known for white crispy blouses, yet as many options as she has, I could not find what I wanted. :shocked:

My criteria is a classic oversized shirt. Simple.
I want it to be cotton poplin so it's crispy (not oxford, not stretch), clean button down front (no placket, I want it clean), curved hem (not straight hem), and long enough to cover my tush, but not super long that it looks like a caftan. I want to wear it with Pucci leggings (I purchased both the pink and the also the blue from the spring collection), hence I need the shirt long enough to cover my butt! :biggrin:

I am hoping the one I purchased is the one (already had to return three that did not work out). :sad:
If this one is it, I'm going to stock up!

You are so cute about white. I love white in the summer. Just go for it and try it out!
It's so crispy, you will fall in love.
 
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#1,260
BigAkoya said:
Yes on Anne Fontaine! She kills me because she is known for white crispy blouses, yet as many options as she has, I could not find what I wanted. :shocked:

My criteria is a classic oversized shirt. Simple.
I want it to be cotton poplin so it's crispy (not oxford, not stretch), clean button down front (no placket, I want it clean), curved hem (not straight hem), and long enough to cover my tush, but not super long that it looks like a caftan. I want to wear it with Pucci leggings (I purchased both the pink and the also the blue from the spring collection), hence I need the shirt long enough to cover my butt! :biggrin:

I am hoping the one I purchased is the one (already had to return three that did not work out). :sad:
If this one is it, I'm going to stock up!

You are so cute about white. I love white in the summer. Just go for it and try it out!
It's so crispy, you will fall in love.
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When you find a great one please share. A classic, perfectly fitting white shirt is the bane of my existence.
 
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