Another one from me: for the most part, I actually couldn't care less about the in-store experience*. It in no way influences me to buy an item - it might influence me not to buy something, but I will never understand the sentiment people share about how they shop at Dior, for example, just for the experience, and how they don't like shopping at Chanel because the SAs don't fawn over them.
I don't want someone to woo me and show me all the items or bring me treats and champagne. I just want to browse in peace (alone), then find an associate when I'm ready to ask questions or to buy. I don't want to feel obligated to carry on a relationship with someone and chat them up every time I'm in the store.
*I do care about being treated like a human being, which some Chanel SAs don't abide by, so I do care about that part of the in-store experience. To be honest, I'd rather just buy everything online and try it out in the comfort of my own home, but that is a dreamworld far from reality.