I politely disagree. I havent purchased from them in more than 10+ years so didn't have the aforementioned track record.
This is an extremely limited release. Not all boutiques got it. And allocation was based on hierarchy of the CAs. The CA in my local boutique wasn't allowed to order it as she was brand new to rhe role (displaced from the food and restaurant industry). Another CA in a different boutique (several years veteran could)
We were exploring the possible reasons. I do know of one person who walked in too and he has a normal track record with the boutique. Its unfortunate that people could walk in and order much later while there are other people who did the first batch of preorder and has yet to receive it.