I agree, but let's face it, I had items going though authentication and mentioned how difficult it is to mention shoulder width as there is no seam (shoulders going into sleeves, item asymmetric so I gave both length shortest and longest) sometimes somebody there doesn't read....
Vestiaire Collective experiences?
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I agree, but let's face it, I had items going though authentication and mentioned how difficult it is to mention shoulder width as there is no seam (shoulders going into sleeves, item asymmetric so I gave both length shortest and longest) sometimes somebody there doesn't read....
So far I don't think there were all that many issues for the seller with the direct shipping, apart from people giving the wrong address and then you get the bill from UPS and such for the return. I am not a fan of the direct shipping, but given that their authentication service seems to vary quite a bit (I sometimes think they have a quota for rejections and will try and find something) not sure if it really is so bad. Certain items that are very likely to be faked or have a high price tag have to go through authentication anyway. Maybe you should make it clear that you will cancel items if there is direct shipping as you prefer the items to go through the authentication, so buyers would know and you don't need to cancel and lose the seller status.
The inmates are roaming freely.... Brand new slip on riding boots, somebody wants the insole measurement, I explain I can't get that without cutting the boot up and damaging it, but they come generously and I could measure the outside for her, if that helps, stinking message that I have an unpleasant attitude, of course, I should happily damage a boot because somebody who has never bought anything wishes me to do so, she thinks the shaft is big enough, I would say thinking is possibly not her forte
Wow, went on chat, lovely chat agent called Angie, told her what happened, she had a look and delete the comments.... If they would be all that good...
When does VC actually pay you when you use direct shipping?
As soon as the tracking is 'delivered' ?
Actually after 72 hours have passed and no issue was reported, the next pay out day which is usually Wednesday, since you claim to sell on VC, I would have thought you know that? When you go through their authentication service, it is not after it passed authentication but after they have sent it on. Look, I am seriously not the biggest fan of VC, but maybe you need to experience some of the other resale sites out there. Give Rebelle a try, where they claim a fault without telling you what it is, then want to keep it and list it again and you end up paying to get it back, you can try Vide, where people order to wear it somewhere and then send it back and you are stuck with postage costs, if they pack it badly and it gets damaged on the way back, your problem, as you shouldn't have accepted (despite that it is contactless delivery atm and you can't actually refuse). Yes, VC is freaking awful at times, the one thing they got going for them is that generally they are not quite as awful as others.
I had 2 issues with the direct shipping, changes that were mentioned, so they pointed at the description, no issue with it, maybe it was luck, but I follow their requirements to the letter, as in taking a picture of the item packed with the label next to it, yes, not 100% but if I do my due diligence, I minimize my risk, and anybody who ever sends a fake can't do direct shipping.
Trust me VC has given me the royal run around, with the wrong labels issued and all that, they deciding that variations on the shoulder due to the cut don't count, I would love to have a better site to sell, so if you know one, share by all means, as most of us would love to move on. While I am uneasy about direct delivery, they decided it is part of their plan, so I do my part to protect myself, you prefer to cancel, fair enough, I don't know your listings if you don't want to do direct shipping, let the buyer know, then it is their choice. Seems pretty simple
Anyone experienced with the direct shipping from VC?
Im sold some thing on VC already but without direct shipping.
Im sold some thing on VC already but without direct shipping.
Yes, it is very simple, you will get a Shipping label with the information of the buyer and the just send it. It is indeed very quick and usually it is in destination 3 days later.
luckily I haven’t had any problem. Now I am taking the pictures before packing, as suggested by @Gabs007 (thanks for the tip) so at least there some evidence..
I have al so has purchased stuff with direct shipping, which I usually choose if the price is under 100 euros or for certain brands. So far no problem except for the incIdent of the LV, that I chose by mistake direct shipping, and the bag was not as described and VC accepted the claim and processed the return.
I also have an account on Vinted, which is very small and only covering few countries, and so far the success rate has been higher that in VC. I must also clarify that the market is completely different, this is more the traditional second hand shop with no frills and few high end brands and no authentication service. For me it has worked great to sell good quality pieces without brands and some hight street stuff, although my especial edition Furla bag and a vintage Fendi wallet got sold there faster than in VC...and they do not take commission for your sale.
When selling my preloved items I take into consideration the market and the appeal to the public so some pieces are only in VC, other only in Vintage and other are advertised in both.
it seems that nowadays all sites offer their advantages and weak points in different areas But everyone will ask to pay for a minimum price. I have in Vinted a Ted Baker dress which was a special edition, worn once, in less than half of the price and someone came to tell me that they are willing to take from my hand for 25 euros....i just LOL so hard and inform her that I was not interested...
Vinted has been marketing very aggressively here for pretty much all of 2020 but I haven't tried them. I read some reports that there are a lot of scammers on there, so I've decided to stay away for the time being. I can't help but wonder how they make money when they don't charge any commission.
Need to vent...not against VC but against some users!
I got an offer today, obviously 30% less as it is usual in these days (does nobody ever offer just 10 - 15% less nowadays?)
anyway, I counter offer, quite sure to meet in the middle.
but no, buyer still keeps her first offer, which I refuse, and then she sends the same offer once again!
if I refused your offer not once but twice, what on earth makes you think I will accept it in the end?
I got an offer today, obviously 30% less as it is usual in these days (does nobody ever offer just 10 - 15% less nowadays?)
anyway, I counter offer, quite sure to meet in the middle.
but no, buyer still keeps her first offer, which I refuse, and then she sends the same offer once again!
if I refused your offer not once but twice, what on earth makes you think I will accept it in the end?
This is why I rather list low and switch offers off. But I need to vent about VC, so often when they list an item, they put it into the wrong size, so you end up contacting them, email - wait forever, chat, some of them just do not seem to grasp what is going on. Anyway, they put a pair of jeans up and listed it as a 26 when I had specified it is a 25, before I could contact them (I don't sit all day checking when the upload happens) somebody had bought them, I rechecked the measurements, just to be sure, so I sent them and figured nobody gives a damn about the size in the clothes but buys according to measurements anyway (especially since sizing varies often in the same brand) and put a note in. Now, after she had them since Monday, she decides to inform VC that there is a problem...
If you buy something on Vinted, you pay commission, I had total rubbish offers there and the amount of fakes I see there is amazing, a woman sent me really rubbish offers of 10 Pounds for new designer shoes that I had on for 80 (quite a steal, new, still boxed, not bad for Prada) so I ended up blocking her, she then went, made a new account, bought them for 80 and left a nasty FeedBack, I had to contact them to have it removed, they removed it simply because she had made another account to get around the block, but basically anyone can claim "not as described" and return, so I am a bit careful.
It's Friday, shortly after pay day, so all the half-price bidders come out to play... I've only been called names twice in the past 24 hours, I should be happy.