Vestiaire Collective experiences?

[nicole0612]

When I sell an item, VC is threatening to cancel the sale if I don’t ship it the next day. Meanwhile, I purchased an item on 9/16 which has not yet shipped. When I go to the help center to see how long a seller has to ship under the new policy it says “Sellers have up to seven days to send the item to us. If we have not received the item within 15 days of you placing the order you will be automatically refunded.” Has anyone had an order cancelled due to the seller not sending under the new policy (i.e. no longer 30 days)? There is no option for me to cancel as yet and the seller does not respond to messages.

 

[SapCar]

When I sell an item, VC is threatening to cancel the sale if I don’t ship it the next day. Meanwhile, I purchased an item on 9/16 which has not yet shipped. When I go to the help center to see how long a seller has to ship under the new policy it says “Sellers have up to seven days to send the item to us. If we have not received the item within 15 days of you placing the order you will be automatically refunded.” Has anyone had an order cancelled due to the seller not sending under the new policy (i.e. no longer 30 days)? There is no option for me to cancel as yet and the seller does not respond to messages.

I had the same problem when I made a purchase back in July. i contacted the chat service and they told me, after i have proven that I left many messages to the seller to ship the item, that they will contact him. Next day I got the confirmation the item shipped, so I dont know if it was because of their message or pure luck.

 

[Gabs007]

When I sell an item, VC is threatening to cancel the sale if I don’t ship it the next day. Meanwhile, I purchased an item on 9/16 which has not yet shipped. When I go to the help center to see how long a seller has to ship under the new policy it says “Sellers have up to seven days to send the item to us. If we have not received the item within 15 days of you placing the order you will be automatically refunded.” Has anyone had an order cancelled due to the seller not sending under the new policy (i.e. no longer 30 days)? There is no option for me to cancel as yet and the seller does not respond to messages.

I got those messages too, basically had to rush to the shop myself as DHL couldn't pick up today as apparently they are short staffed and it took a few days for VC to issue me the correct label, but as soon as the shop scans, it is officially on the way, when they used ParcelForce, it was until it left PF into transit (so you could bring it to the post office on Thursday evening, if they only picked up Monday or Tuesday or there were holidays in between....)

 

[SapCar]

I finally got my label, ran to the DHL shop so I could ship in time, mind you while they couldn't issue me a label, I kept getting the reminders to "send your item"....

I completely understand you! The “send the item” plus “reduce your price” are very annoying. I just decided to ignore them.

VC has a lot of issues but all and all I can’t complain much since my experience have been mostly positive.

With my last LV bag purchase -which was very well priced- I clicked on the option of direct shipping by mistake and i only realized it after the payment was done. When the bag arrived it was nothing like in the pictures or description: stained, marked and with an unpleasant smell. I immediately reported it with photos and detailing the issues. Next day, they confirmed the item was not compliant and sent me the return label and 3 days later they issued the order for the reimbursement.

Although they mentioned the seller will have her status badly affected, she was able to put the bag back on sale, again not listing the defects or placing pictures, and sold it for the double of the price I initially got it. This shows that more control from their “Curation Team” ( yes the same one that always tells you that you should lower the price in accordance with their expertise and their never failing algorithm ) is really needed and their lack of consistency affects both sides.

Now, with the new chat thing, I have been able to find out more information from availble items and I have noticed that the response time frame has improved. Im sure it will also become another tool for those bargaining nickel prices for gold pieces.

 

[Gabs007]

Now, with the new chat thing, I have been able to find out more information from availble items and I have noticed that the response time frame has improved. Im sure it will also become another tool for those bargaining nickel prices for gold pieces.

It already is, I switched off price offers, the private messages I only see on my iPad, where I usually don't check VC all that much, but I have currently somebody who offered me €30 for my Burberry trenchcoat (the long Chelsea) that I have barely worn (maybe twice), it looked great when I ordered online and my old ones were getting a bit worn (who am I kidding, I tried to cheer myself up after a horrible day), so I thought I go with beige as I have one in a sort of khaki tone and the grey one (I think the Kensington), but that particular beige makes me look washed out, just doesn't work with my skin tone at all, she is now at 50 and she buys it straight away. I am getting a bit tired of it, nobody is going to sell an almost brand new one for that stupid price, she won't even get an old one. I told her I am not taking offers but she doesn't seem to read. Keeps on telling me she really wants it...

 

[SapCar]

Keeps on telling me she really wants it...

Is there any way that you could report harassing behavior?

I have seen crazy people leaving up to 10 messages per day to a seller trying to get the item. I had the pleasure(?) of asking something about a bracelet and from that moment I started getting notifications every time anyone left a comment under it....needless to say that my email was bloating because one individual decided that is cool to bargain the price 100000 times . The poor seller ended up telling everyone that he would be deleting the item because this person annoyance
Now it seems that with the chat feature this won’t happen anymore.

 

[Gabs007]

Is there any way that you could report harassing behavior?

I have seen crazy people leaving up to 10 messages per day to a seller trying to get the item. I had the pleasure(?) of asking something about a bracelet and from that moment I started getting notifications every time anyone left a comment under it....needless to say that my email was bloating because one individual decided that is cool to bargain the price 100000 times . The poor seller ended up telling everyone that he would be deleting the item because this person annoyance
Now it seems that with the chat feature this won’t happen anymore.

The newest thing is, they ask for boxes for shoes, even if you mention they just come with the dust bag (I have a wall that is a shoe shelf, so I usually don't keep the boxes, I had somebody ask me about from which collection it was (after she wanted a massive price reduction), I told her the name, the authentication number, collection.... She was going on and about being worried that it is fake, I told her she can check the authentication number or use the authentication service VC offers, she kept on moaning how she wants to pay a ridiculously low price, in the meantime somebody else bought it, she is now moaning that she wanted to buy it ( somebody else figured that 1400 off on a really good pair of boots is a bargain)

 

[Gabs007]

Oh and the follower thing, I am not sure what this is about, apparently I have a few hundred followers, most of them are sellers who follow in the hope you follow back, others are people who joined new and like almost every single thing you put up, then some have been on VC for years but still no number, therefore have never bought, they all ask questions and like and pretend to negotiate but never buy

 

[GoldmanSachs]

Sorry I need to vent somewhere.

• Why is direct shipping even a thing? VC have the audacity to charge the same commissions yet remove the whole protection element for the seller? a buyer may claim an item not as described, can even swap out what they receive (who will know)... with VC checking the item before sending, the buyer can't lie about the item
• If you sell something in another currency which is not your base currency, VC will use some stupid exchange rate making you worse off
• Some of my sales they have charged me 26.9% instead of 25% commissions
• Customer service is now chat only - absolute joke.
• Now it seems you have perverts on there....

I use VC because it seems safer for sellers but its becoming a fking joke now. If anyone knows any website similar to VC/alternatives please let me know (where you send them the item for checks and they process the payment)

 

[Gabs007]

Sorry I need to vent somewhere.

• Why is direct shipping even a thing? VC have the audacity to charge the same commissions yet remove the whole protection element for the seller? a buyer may claim an item not as described, can even swap out what they receive (who will know)... with VC checking the item before sending, the buyer can't lie about the item
• If you sell something in another currency which is not your base currency, VC will use some stupid exchange rate making you worse off
• Some of my sales they have charged me 26.9% instead of 25% commissions
• Customer service is now chat only - absolute joke.
• Now it seems you have perverts on there....

I use VC because it seems safer for sellers but its becoming a fking joke now. If anyone knows any website similar to VC/alternatives please let me know (where you send them the item for checks and they process the payment)

View attachment 4862126

I asked them that, and they said to take a picture with the label and the item before you ship, that should cover you...

Tbh while I am not totally comfy with the direct shipping, if it is disputed it goes to VC, so they can't just swap it for any old pair of socks (if you took the picture) it opens you up to people who have a fake and search for an authentic item to do the swap, so in case it is something valuable, I would also take a picture of the authentication number before handing it over and time stamp it-

 

[nicole0612]

I had the same problem when I made a purchase back in July. i contacted the chat service and they told me, after i have proven that I left many messages to the seller to ship the item, that they will contact him. Next day I got the confirmation the item shipped, so I dont know if it was because of their message or pure luck.

Thank you. I will try that!

 

[Gabs007]

I had the same problem when I made a purchase back in July. i contacted the chat service and they told me, after i have proven that I left many messages to the seller to ship the item, that they will contact him. Next day I got the confirmation the item shipped, so I dont know if it was because of their message or pure luck.

I often do not get the text message or the email, whenever I questioned why I wasn't notified (which eats into my sending time and I do not check VC daily) it was always an issue where it had to be sent manually, odd how those issues keep happening.... I now set the reminder on the Mac every 2 days to check VC, just in case - could be one of them and the seller didn't get notified

 

[GoldmanSachs]

I asked them that, and they said to take a picture with the label and the item before you ship, that should cover you...

Tbh while I am not totally comfy with the direct shipping, if it is disputed it goes to VC, so they can't just swap it for any old pair of socks (if you took the picture) it opens you up to people who have a fake and search for an authentic item to do the swap, so in case it is something valuable, I would also take a picture of the authentication number before handing it over and time stamp it-

I would not even take the risk to be honest.

What does taking the picture really prove? you (seller) can pretend to take a picture with your bag them ship them dirty socks...anyone can say anything ..that is why I would not even bother with direct shipping.

Ultimately is it worth the potential headache that you may experience, VC are just being cheap and lazy so they dont have to check the item but keep 25% commission.

 

[Gabs007]

I would not even take the risk to be honest.

What does taking the picture really prove? you (seller) can pretend to take a picture with your bag them ship them dirty socks...anyone can say anything ..that is why I would not even bother with direct shipping.

Ultimately is it worth the potential headache that you may experience, VC are just being cheap and lazy so they dont have to check the item but keep 25% commission.

If you have it all the way and weight your item... In all honesty, where is the alternative? So far I have documented every direct shipping, unfortunately you can't opt out, there are other sites who don't do it, but Rebelle just lies to you and then tries to keep your item so they can force you to lower the price until you sell for peanuts or pay an inflated price for shipping it back to you, JC used to be great but I do think they have changed staff and don't really have the audience, VideDressing, well, they totally eff you over with sending costs and most of the people order to try on, apparently they have 2 days to decide if they want to keep it, so if they claim they were not in and neighbour signed for it, they get the item for longer and can wear it to an event and then return, if the item was packed badly and got damaged on the way back, they will tell you you shouldn't have accepted it, despite the fact that it is contactless delivery now and you don't get the chance to say "Sorry, damaged"

Most of the sites have massive issues, not defending VC as I really had a ton of issues with them, but they are actually a lot less risky than other ones, would love to know a better one

 

[GoldmanSachs]

If you have it all the way and weight your item... In all honesty, where is the alternative? So far I have documented every direct shipping, unfortunately you can't opt out, there are other sites who don't do it, but Rebelle just lies to you and then tries to keep your item so they can force you to lower the price until you sell for peanuts or pay an inflated price for shipping it back to you, JC used to be great but I do think they have changed staff and don't really have the audience, VideDressing, well, they totally eff you over with sending costs and most of the people order to try on, apparently they have 2 days to decide if they want to keep it, so if they claim they were not in and neighbour signed for it, they get the item for longer and can wear it to an event and then return, if the item was packed badly and got damaged on the way back, they will tell you you shouldn't have accepted it, despite the fact that it is contactless delivery now and you don't get the chance to say "Sorry, damaged"

Most of the sites have massive issues, not defending VC as I really had a ton of issues with them, but they are actually a lot less risky than other ones, would love to know a better one

Maybe I am just skeptical...

I just cancel the sale now if its direct sale, stupid how they don't even give you a choice they just force it on you.