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#3,691
Today I bought a pair of shoes on VC and, as their value was rather low, I had the option to choose their (formerly free) direct shipping option. However, to my surprise VC now charges 4,90 € if you want the item delivered straight from the seller to your home/work address. Direct shipping is now only free of charge, if you have the item delivered from the seller to a UPS pick-up point. This must be a very recent change in policy, because my last (direct shipping) order two weeks ago was delivered to my work address free of charge.
 
#3,692
Wentworth-Roth said:
Today I bought a pair of shoes on VC and, as their value was rather low, I had the option to choose their (formerly free) direct shipping option. However, to my surprise VC now charges 4,90 € if you want the item delivered straight from the seller to your home/work address. Direct shipping is now only free of charge, if you have the item delivered from the seller to a UPS pick-up point. This must be a very recent change in policy, because my last (direct shipping) order two weeks ago was delivered to my work address free of charge.
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Yes, this is only happening when UPS is handling the shipping. If It is DHL or Chronopost there is no charge At all.
At least you got lucky, for me the UPS charge is almost 7 euros! Now, since I discovered that I have super convenient UPS pick up point close by, I dont mind ordering to be retrieved there.
 
#3,693
SapCar said:
Yes, this is only happening when UPS is handling the shipping. If It is DHL or Chronopost there is no charge At all.
At least you got lucky, for me the UPS charge is almost 7 euros! Now, since I discovered that I have super convenient UPS pick up point close by, I dont mind ordering to be retrieved there.
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Thank you for this information. You are correct, my previous two orders with direct shipping from the seller to me were handled by DHL. This is the first time VC chose UPS for the direct delivery.
 
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#3,695
Their software has a flaw again! Friend called me and asked me to check on the Gianvito Rossi boots she put up, she noticed it has gotten no likes and now is boot season, so she did a search, they do not show up, I did the same, nothing... You have to go on her profile to see them. How do they expect you to sell stuff or buy stuff, if you are doing a search, specify the search parameters and the items aren't shown?
 
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#3,696
I am almost losing the will to live... Sold a few items, but have some people sending private messages, err, why would I sell an Etro silk dress for 30? Also a brand new Emillio Pucci dress, apparently maximum worth 50 and I should check for how much they go for on VC, errr for a hell lot more, if you check the profile of the people sending the crazy offers, they have no number, meaning they have never sold or bought a thing. Time wasters
 
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#3,699
Wentworth-Roth said:
Today I bought a pair of shoes on VC and, as their value was rather low, I had the option to choose their (formerly free) direct shipping option. However, to my surprise VC now charges 4,90 € if you want the item delivered straight from the seller to your home/work address. Direct shipping is now only free of charge, if you have the item delivered from the seller to a UPS pick-up point. This must be a very recent change in policy, because my last (direct shipping) order two weeks ago was delivered to my work address free of charge.
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I know, I just got that last week.
The week before that I have found out about their no customer service email address.
And I really don’t shop with them that much.
They seem to be determined to find something to make their service worse every week. They think they are now to big to fail. Think again.

On the direct shipping, I have chosen it as a buyer these last two things I bought because I was confident about their authenticity etc. But I think they should also give the choice to the seller whether they want to do direct shipping or not. Otherwise, it becomes eBay.

Also, if they are going to do this, they should start to monitor postings for authenticity. Before they claim they didn’t do that because they were examining everything in person in Paris. No such excuse now...
 
#3,700
doni said:
I know, I just got that last week.
The week before that I have found out about their no customer service email address.
And I really don’t shop with them that much.
They seem to be determined to find something to make their service worse every week. They think they are now to big to fail. Think again.

On the direct shipping, I have chosen it as a buyer these last two things I bought because I was confident about their authenticity etc. But I think they should also give the choice to the seller whether they want to do direct shipping or not. Otherwise, it becomes eBay.

Also, if they are going to do this, they should start to monitor postings for authenticity. Before they claim they didn’t do that because they were examining everything in person in Paris. No such excuse now...
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I think they are doing it, when I sold boots I couldn't get a picture of the insole due to the cut of the bootleg, they absolutely wanted this, after trying chat 3 times explaining that they are slip on and I am angling the phone in but... They finally were happy with the security number on them.

Regarding DHL, if you contact them via their website, you never get a reply, but on Twitter and FB they seem to be more responsive. But they didn't track a parcel I sent to my mom for over a week, apparently the drop off shop didn't scan, which is rubbish as I had the receipt
 
#3,701
Gabs007 said:
I think they are doing it, when I sold boots I couldn't get a picture of the insole due to the cut of the bootleg, they absolutely wanted this, after trying chat 3 times explaining that they are slip on and I am angling the phone in but... They finally were happy with the security number on them.
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That is good to hear!
In the past there were very questionable pics uploaded.
My last purchase that got canceled (Gucci shoes) had three blurry pictures. You really could see much. I feel also at times it depends of the person who is handling it.

I agree DHL is million times better than UPS, at least here in Germany. But I was not given a choice. Not clear to me how this works.
 
#3,703
doni said:
That is good to hear!
In the past there were very questionable pics uploaded.
My last purchase that got canceled (Gucci shoes) had three blurry pictures. You really could see much. I feel also at times it depends of the person who is handling it.

I agree DHL is million times better than UPS, at least here in Germany. But I was not given a choice. Not clear to me how this works.
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From what I bought and sold, it depends on the countries the seller and buyer are in, for example, I am in the UK, if I sell to France or Italy, it is UPS, if I sell to Belgium or Poland, it is DHL, I bought something from Germany and it was sent to me with DHL. I think they are having certain country deals with the delivery companies? I guess UPS offers them a better deal on some countries? UPS here is OK now, but we had a driver for a while who never even attempted delivery and you had to go to the depot to pick things up. My mom lives in Germany, she usually sends me parcels by DHL, they managed to lose one last year, pretended my address doesn't exist (funny, since I think I know I live here and have for a while) and it was returned to her, allegedly - the parcel was never to be seen, she tried to claim but it went nowhere...
 
#3,704
goldenblonde said:
Thanks Gabs :smile: Yes, it was just a delay in updating - apparently it's with the courier now. Fingers crossed!
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I had the same reaction when I saw "on hold" and the buyer, we were chatting since I texted her as soon as DHL picked up, we were worried that they might open the box and not repack properly (I used a ton of bubble wrap and tissue paper to make sure they weren't scratched) but it was just a delay, I assume one of the trucks was too full or late?
 
#3,705
I am getting a banner ad on top of the website saying "0% commission on your first listing" even when I'm logged in. There is no further explanation, does anyone else see that? That would be amazing for one more expensive item...

ETA it's for first time sellers and item must be under 300 euros.
 
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