Vestiaire Collective experiences?

[Gabs007]

That’s peculiar. Gabs is probably right, there are intermittent glitches and especially so since they made all the big changes as it looks like it’s been a massive IT project. At the moment some items that I’ve sold and they’ve already actually sent on to the buyers and long since paid me for have moved back to ‘Waiting for reception’, and it’s not that the buyers are re-listing them, it is a glitch. And today suddenly my profile says ‘0 items sold recently’ which isn’t correct, I’ve sold over 20 in the last four months. Anyone else have this? It’s clearly an isolated glitch and must have limited impact because my ‘Expert’ status would disappear if the system was connecting it to anything else, and it’s still there. They’ve corrected other glitches that happened after the big changes but it seems to take a week or two to filter though the system.

The only item of mine that wouldn’t apparently ship from the EU to the US was a handbag which was mock python but got wrongly listed as real python. They corrected it after I asked CS and the buyer was able to buy it after all. There’s nothing that could be construed as exotic in the Gucci items or possibly something incorrect in the description causing it? Only other thing that sprang to mind with me is the same thing Gabs thought of, that maybe Gucci has been able to make restrictions on what can be sold where even second hand. I’m not sure they could do that with ore-owned though?

Have you tried putting other brands in the cart to see if it’s maybe just a temporary glitch affecting everything? I’d email the details in full to customer service to get a detailed reply.

Just logged in, apparently it is happening all over, talked to a friend, she also said she got the note that she lost the trusted seller badge when she just sold something that passed QC, so I assume it's one of their glitches, I looked a at some profiles and people who had no sales all of a sudden got the badge...

 

[Annie J]

Just logged in, apparently it is happening all over, talked to a friend, she also said she got the note that she lost the trusted seller badge when she just sold something that passed QC, so I assume it's one of their glitches, I looked a at some profiles and people who had no sales all of a sudden got the badge...

My badge did disappear after all, sold items disappeared, got an automated message about regaining my badge by selling more; but now the badge is back with all items sold appearing in the stats again. Imagine it was the side effect of an IT change but got fixed quite quickly.

 

[Gabs007]

My badge did disappear after all, sold items disappeared, got an automated message about regaining my badge by selling more; but now the badge is back with all items sold appearing in the stats again. Imagine it was the side effect of an IT change but got fixed quite quickly.

That actually does make a nice change... I had trouble logging in, so I thought their IT was acting up again

 

[nicole0612]

That seems a bit odd, might just be a mess up with their system (which tends to happen frequently) or it could be that some lines are restricted to certain areas by the manufacturer? Have you tried asking their customer service?

That’s peculiar. Gabs is probably right, there are intermittent glitches and especially so since they made all the big changes as it looks like it’s been a massive IT project. At the moment some items that I’ve sold and they’ve already actually sent on to the buyers and long since paid me for have moved back to ‘Waiting for reception’, and it’s not that the buyers are re-listing them, it is a glitch. And today suddenly my profile says ‘0 items sold recently’ which isn’t correct, I’ve sold over 20 in the last four months. Anyone else have this? It’s clearly an isolated glitch and must have limited impact because my ‘Expert’ status would disappear if the system was connecting it to anything else, and it’s still there. They’ve corrected other glitches that happened after the big changes but it seems to take a week or two to filter though the system.

The only item of mine that wouldn’t apparently ship from the EU to the US was a handbag which was mock python but got wrongly listed as real python. They corrected it after I asked CS and the buyer was able to buy it after all. There’s nothing that could be construed as exotic in the Gucci items or possibly something incorrect in the description causing it? Only other thing that sprang to mind with me is the same thing Gabs thought of, that maybe Gucci has been able to make restrictions on what can be sold where even second hand. I’m not sure they could do that with ore-owned though?

Have you tried putting other brands in the cart to see if it’s maybe just a temporary glitch affecting everything? I’d email the details in full to customer service to get a detailed reply.

Thank you both. I was able to purchase Chanel clothing within the last day, and I checked Gucci adult clothing and I was able to add it to my cart so it must be just a glitch, you’re right. I sent a message to customer service the other day about it but I’m still waiting to hear back.
I think it’s pretty common for them to mark items as restricted when they’re not, for example I wanted to purchase a Prada leather jacket, but it was marked as exotic so I couldn’t purchase it. I sent a message to customer service because once they re-categorize it I will be able to purchase it. It was just strange with the Gucci kids clothing that every single Gucci kids item was restricted. I checked cotton T-shirts I checked all sweaters, everything.

 

[nicole0612]

The same thing also happened to me with losing the recommended seller status. I got an email saying I had lost my status, and then another message a few hours later saying congratulations you are now a recommended seller!

 

[Gabs007]

Thank you both. I was able to purchase Chanel clothing within the last day, and I checked Gucci adult clothing and I was able to add it to my cart so it must be just a glitch, you’re right. I sent a message to customer service the other day about it but I’m still waiting to hear back.
I think it’s pretty common for them to mark items as restricted when they’re not, for example I wanted to purchase a Prada leather jacket, but it was marked as exotic so I couldn’t purchase it. I sent a message to customer service because once they re-categorize it I will be able to purchase it. It was just strange with the Gucci kids clothing that every single Gucci kids item was restricted. I checked cotton T-shirts I checked all sweaters, everything.

If it doesn't work, you can always have it sent to me and I just ship it on?

 

[nicole0612]

If it doesn't work, you can always have it sent to me and I just ship it on?

Aw you are so sweet!

 

[Gabs007]

Aw you are so sweet!

Depending on what VC charges in shipping costs it might actually work out cheaper, I think they are quite hefty when it comes to overseas shipping and should I send you something from a private address, I believe you also have an amount where you can import items for free. I am just not really good with kids clothes (having none and it's been a while since I was one) but I could always mail you pictures

 

[nicole0612]

Depending on what VC charges in shipping costs it might actually work out cheaper, I think they are quite hefty when it comes to overseas shipping and should I send you something from a private address, I believe you also have an amount where you can import items for free. I am just not really good with kids clothes (having none and it's been a while since I was one) but I could always mail you pictures

Love you Gabs!

 

[Gabs007]

Love you Gabs!

Pfffff, it's hardly going out on a limb, it's just accepting a delivery, a few snaps with a mobile, and then checking which delivery company gives the best rates, packing it and dropping it off, it's not like I'm going to Italy and picking them up myself and then swimming back to the UK

 

[Wentworth-Roth]

I think it’s pretty common for them to mark items as restricted when they’re not, for example I wanted to purchase a Prada leather jacket, but it was marked as exotic so I couldn’t purchase it. I sent a message to customer service because once they re-categorize it I will be able to purchase it.

I sent the same request to VC CS a couple of weeks ago, in regards to a pair of shoes. CS did not correct the incorrect listing, because I was not the seller asking for that correction. Did you get a different response?

 

[Gabs007]

I sent the same request to VC CS a couple of weeks ago, in regards to a pair of shoes. CS did not correct the incorrect listing, because I was not the seller asking for that correction. Did you get a different response?

Call and write, usually if you contact them you get a "How did we do" message from customer service, they are trying to improve the customer service, so if you complain that you did get no reply, they tend to get back to you.

 

[Gabs007]

They are so annoying me, at the moment the website doesn't take the descriptions (again) and I had a back and forth, customer service simply replied NOW to the request what happens when something is damaged with "Oh it went through, nothing to worry about" - I replied and asked if something gets damaged, are my items insured, am I getting paid, they replied with a link to how to package, I told them I am quite aware how to package and use bubble wrap, however they have not told me if the items are insured... First always replies, now none...

 

[Annie J]

They are so annoying me, at the moment the website doesn't take the descriptions (again) and I had a back and forth, customer service simply replied NOW to the request what happens when something is damaged with "Oh it went through, nothing to worry about" - I replied and asked if something gets damaged, are my items insured, am I getting paid, they replied with a link to how to package, I told them I am quite aware how to package and use bubble wrap, however they have not told me if the items are insured... First always replies, now none...

My belief is that Parcel Force Global Priority has a default £100 insurance on it. And then it would be for VC to claim it as it’s their label. It wouldn’t cover absolutely everything sent with a Parcel Force label, but I suppose they are limiting the number of items that might be worth more than that to a small bracket, and take the hit just on those, and then when a bit more expensive it’s DHL with higher insurance. They did tell me that everything is insured at some point but that was a while back.

 

[Annie J]

Here is a new one. I though I could buy my child some Gucci kids clothing on vestiaire, but every single item says that it is restricted and cannot be shipped from the EU to USA. Any thoughts? These are cotton tees, wool sweaters and such, not exotic materials. Every item I looked at said that it could not be shipped.

That’s peculiar. Gabs is probably right, there are intermittent glitches and especially so since they made all the big changes as it looks like it’s been a massive IT project. At the moment some items that I’ve sold and they’ve already actually sent on to the buyers and long since paid me for have moved back to ‘Waiting for reception’, and it’s not that the buyers are re-listing them, it is a glitch. And today suddenly my profile says ‘0 items sold recently’ which isn’t correct, I’ve sold over 20 in the last four months. Anyone else have this? It’s clearly an isolated glitch and must have limited impact because my ‘Expert’ status would disappear if the system was connecting it to anything else, and it’s still there. They’ve corrected other glitches that happened after the big changes but it seems to take a week or two to filter though the system.

The only item of mine that wouldn’t apparently ship from the EU to the US was a handbag which was mock python but got wrongly listed as real python. They corrected it after I asked CS and the buyer was able to buy it after all. There’s nothing that could be construed as exotic in the Gucci items or possibly something incorrect in the description causing it? Only other thing that sprang to mind with me is the same thing Gabs thought of, that maybe Gucci has been able to make restrictions on what can be sold where even second hand. I’m not sure they could do that with ore-owned though?

Have you tried putting other brands in the cart to see if it’s maybe just a temporary glitch affecting everything? I’d email the details in full to customer service to get a detailed reply.

I sent the same request to VC CS a couple of weeks ago, in regards to a pair of shoes. CS did not correct the incorrect listing, because I was not the seller asking for that correction. Did you get a different response?

One further thought: are these by chance items that are eligible for the new ‘direct shipping’ they are trialling at the moment? I don’t know how it works in processing, but if it defaults to taking the direct shipping option, maybe it’s possible it wouldn’t work for shipping outside France because they are only doing it with buyers and sellers within France at the moment. And then maybe it’s possible to switch off that option and ship elsewhere? Just speculation. Though I think from memory maybe somewhere you said the items were from Italy so this might not be relevant.

Have you messaged the sellers to ask them to check with VC that the description doesn’t contain anything incorrect stopping the transaction, since they won’t check it or change it on your say-so as the buyer? Forgive me if you already said you have, I didn’t get a chance to read back, just posting quickly. The buyer messaged me on the handbag I was selling that was wrongly listed as exotic leathers and wouldn’t ship to US from UK, and then I got VC to correct it. I wouldn’t have known if she hadn’t messaged me.