Vestiaire Collective experiences?

[EmilyM111]

Makes sense I think, LOL! Convoluted and clear all at the same time ...

So I think the one-week ban on new offers for the same item is if one of these 3-fold negotiations results in an offer being accepted, but you don’t proceed to buying. That’s really quite a good thing because sellers do get bugged by people whose offers we accept and then they don’t buy (sometimes I think they never had any intention of buying). So it’s good to keep them out of the picture for a bit longer, although another way we can do that is just to decline their offers. I ended up doing that with one buyer whose offer I had already accepted twice (this locking other potential buyers out of having offers accepted until hers expired). The third and fourth times she offered I just declined, I think she was just messing me around. I can’t remember how much time there was in between negotiations, it was a while ago and the one-week thing could be new.

I had somebody like this stalking my old Kelly and had the same feeling - next time you try to mess with me, I'll decline you (the person had also fairly easy to spot avatar). Think they tried to be smart and thought I'd sell black Kelly in great shape for peanuts.
BTW - Hermes sold me a new Kelly 32 sellier Much sooner than expected. Glad I sold the old one.

 

[Annie J]

I had somebody like this stalking my old Kelly and had the same feeling - next time you try to mess with me, I'll decline you (the person had also fairly easy to spot avatar). Think they tried to be smart and thought I'd sell black Kelly in great shape for peanuts.
BTW - Hermes sold me a new Kelly 32 sellier Much sooner than expected. Glad I sold the old one.

Enjoy your new bag!

 

[Gabs007]

Glad your sales are going well on JC! I might try it again, last time the items sold quicker on VC, but that’s just luck I’m sure, could happen either way, it all depends who’s browsing. I’ve sold quite a lot on VC the last week or two (and have had some lovely, fair and reasonable buyers who don’t go running if I don’t accept the very lowest permissible offer, LOL!), I think the promotions must be working quite well, and they seem to be getting back to a normal timeframe on the processing for QC. I like that I’m getting paid quicker for my items; it used to be on set days twice a month, now it’s much quicker after each sale.

Re shipping, I think if the item is over £85 they will still give you a DHL label on request but are not sending them automatically with your sale notification email until it gets higher, but I can’t remember what level that was, maybe around £150. Unless it’s changed in the past 2 weeks or so.

It’s not VC’s fault, but Parcel Force tracking really is bizarre. I really think I should have more than just a paper receipt when I drop off to the Post Office. I can’t get to the Post Office until at least mid-afternoon. If I drop off on a Friday afternoon sometimes there is no actual tracking to see even using the tracking number until Parcel Force picks it up on Monday afternoon. That’s crazy in this day and age. The tracking should show it’s in the Post Office’s hands, otherwise even if I provide my buyer with the tracking number they sometimes have no evidence it’s for real for several days; it looks as if I haven’t actually shipped for 3 days when I shipped the very afternoon the item sold! Then when it hits France the tracking is pretty incomprehensible; sometimes it almost seems to go backwards or keeps being registered with weird esoteric status several days in a row, probably stages of customs/different depots or something but impossible to understand! DHL has been a bit slower than it used to be lately but the tracking is at least clear and accurate.

The PF tracking is horrendous, an item I sent last week still has not updated and I honestly do not have the time to then ring them up, explain I want the DHL label and all that, with the bumbling one now on the throne (and the muppets he appointed), I want to get rid of stuff ASAP, it's so bad that some stuff I have put on Catawiki, where it is basically just scavengers trying to get items for next to nothing and the "expert" auctioneers are a bit of a joke, but I am massively clearing out and actually rang and promised the builders a bonus if they work over August (in August France just shuts down, totally and utterly)

 

[Gabs007]

I had somebody like this stalking my old Kelly and had the same feeling - next time you try to mess with me, I'll decline you (the person had also fairly easy to spot avatar). Think they tried to be smart and thought I'd sell black Kelly in great shape for peanuts.
BTW - Hermes sold me a new Kelly 32 sellier Much sooner than expected. Glad I sold the old one.

Sounds like the person who stalked my Celine Luggage and thought I would sell it for 150 if she nags me long enough... That was one of the bags where I totally love the shape and everything, but just not practical for me, tried it twice and then sold it on. I ended up switching the offers off (as usual) and somebody made a steal for 800

 

[Annie J]

The PF tracking is horrendous, an item I sent last week still has not updated and I honestly do not have the time to then ring them up, explain I want the DHL label and all that, with the bumbling one now on the throne (and the muppets he appointed), I want to get rid of stuff ASAP, it's so bad that some stuff I have put on Catawiki, where it is basically just scavengers trying to get items for next to nothing and the "expert" auctioneers are a bit of a joke, but I am massively clearing out and actually rang and promised the builders a bonus if they work over August (in August France just shuts down, totally and utterly)

Yes I hate using Parcel Force. DHL is great as far as I’m concerned. I only once had a problem with them, not with VC, but with something I’d bought from the US, DDP, but they registered it as DUP, and I was getting legal letters chasing me for money I didn’t owe them, despite sorting out with CS multiple times. In the end I did their ‘Straight to the top’ thing and their director of finance sorted it out directly. I’ve never had a problem again and the tracking and service is good. I like DPD too, great service, great tracking. Parcel Force needs to match that really! UPS is a big thumbs down from me. I can’t trust them at all, they’ve been awful.

I don’t think the new VC CEO is bumbling, actually, I think he’s really sharp. He has a good track record. I think they’ve attracted significant new investment recently. Obviously the aim is to make the business profitable, it’s not done for love, but as long as that’s done by improving the service, fine by me. All I want is a useful and reputable platform, the rest of my life lies elsewhere entirely, LOL! I do care about integrity. I’m just made that way, and I do want to know the details about some of the new aspects if they could be detrimental, but I actually think so far, so good. It’s a business, they make a profit, I can make use of it, buying or selling, it’s not something I’d want to set up myself, I always thought they were ok but could tweak a few things to improve. Most of what they’ve changed is what I would have done if I were in charge. Whether they still have a few unmotivated staff, maybe, but I think it was ok anyway and is improving a lot on the whole.

 

[Annie J]

Sounds like the person who stalked my Celine Luggage and thought I would sell it for 150 if she nags me long enough... That was one of the bags where I totally love the shape and everything, but just not practical for me, tried it twice and then sold it on. I ended up switching the offers off (as usual) and somebody made a steal for 800

£150 for a twice used Céline! £800 was a wonderful bargain.

 

[Gabs007]

Yes I hate using Parcel Force. DHL is great as far as I’m concerned. I only once had a problem with them, not with VC, but with something I’d bought from the US, DDP, but they registered it as DUP, and I was getting legal letters chasing me for money I didn’t owe them, despite sorting out with CS multiple times. In the end I did their ‘Straight to the top’ thing and their director of finance sorted it out directly. I’ve never had a problem again and the tracking and service is good. I like DPD too, great service, great tracking. Parcel Force needs to match that really! UPS is a big thumbs down from me. I can’t trust them at all, they’ve been awful.

I don’t think the new VC CEO is bumbling, actually, I think he’s really sharp. He has a good track record. I think they’ve attracted significant new investment recently. Obviously the aim is to make the business profitable, it’s not done for love, but as long as that’s done by improving the service, fine by me. All I want is a useful and reputable platform, the rest of my life lies elsewhere entirely, LOL! I do care about integrity. I’m just made that way, and I do want to know the details about some of the new aspects if they could be detrimental, but I actually think so far, so good. It’s a business, they make a profit, I can make use of it, buying or selling, it’s not something I’d want to set up myself, I always thought they were ok but could tweak a few things to improve. Most of what they’ve changed is what I would have done if I were in charge. Whether they still have a few unmotivated staff, maybe, but I think it’s improving on the whole.

I wasn't talking about the new CEO of VC but the messy haired one here...

£150 for a twice used Céline! £800 was a wonderful bargain.

I dropped the price to actually €800 because of the move and all that, and it was bought within 6 days, but the one who kept on leaving messages that she would buy for 150 max, I think she just did it to create a ton of work. The Celine Luggage is a gorgeous bag, love everything about it, just not how it handles, I found it a bit cumbersome and could tell I just would not use it. I don't mind sponsoring somebody who is not a vulture and grabs a bargain, I just mind the people who think they have to haggle something down that is already a bargain...

 

[Annie J]

I wasn't talking about the new CEO of VC but the messy haired one here...



I dropped the price to actually €800 because of the move and all that, and it was bought within 6 days, but the one who kept on leaving messages that she would buy for 150 max, I think she just did it to create a ton of work. The Celine Luggage is a gorgeous bag, love everything about it, just not how it handles, I found it a bit cumbersome and could tell I just would not use it

I am laughing my head off!! The penny just dropped and I was coming back to add that I’d just cottoned on you were talking about BoJo and his gang and not Max Bittner at all, but you’d already posted! It’s probably because I’ve been trying hard to forget the awful truth in the last two days ... I think I’d probably rather see Max Bittner as PM than BJ!!

 

[Gabs007]

I am laughing my head off!! The penny just dropped and I was coming back to add that I’d just cottoned on you were talking about BoJo and his gang and not Max Bittner at all, but you’d already posted! It’s probably because I’ve been trying hard to forget the awful truth in the last two days ... I think I’d probably rather see Max Bittner as PM than BJ!!

My totally mercenary and super stroppy cat could do a better job, along with Harvey who would only damage bags and shoes... My chin is bruised from hitting the floor with every new announcement, only the cast of Fraggle Rock is missing

 

[Annie J]

My totally mercenary and super stroppy cat could do a better job, along with Harvey who would only damage bags and shoes... My chin is bruised from hitting the floor with every new announcement, only the cast of Fraggle Rock is missing

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[EmilyM111]

£150 for a twice used Céline! £800 was a wonderful bargain.

Honestly people have no shame. Think we all agree the price should be at most 75% of a new bag (when it's new or hardly used) but also thought offers were to show a kind gesture to the buyer and lower the price for like £50 or something. Like this Kelly thing: I eventually sold it for £6k (also bought it for £6k and thought I made a good deal). People were sending multiple offers of £3.5k. We are talking here: black, very well kept Kelly 32, no scratches, very resilient leather etc. Any sensibly looking non-vintage K is priced on VC >£8k (of course some are not reasonable).

I had to pay £8k for various items at H to buy K32 for another £8k. I think some VC stalkers should get in their system that not being able to afford Hermes bag means they a. buy something more affordable b. work harder and save??? Lol

 

[Gabs007]

Honestly people have no shame. Think we all agree the price should be at most 75% of a new bag (when it's new or hardly used) but also thought offers were to show a kind gesture to the buyer and lower the price for like £50 or something. Like this Kelly thing: I eventually sold it for £6k (also bought it for £6k and thought I made a good deal). People were sending multiple offers of £3.5k. We are talking here: black, very well kept Kelly 32, no scratches, very resilient leather etc. Any sensibly looking non-vintage K is priced on VC >£8k (of course some are not reasonable).

I had to pay £8k for various items at H to buy K32 for another £8k. I think some VC stalkers should get in their system that not being able to afford Hermes bag means they a. buy something more affordable b. work harder and save??? Lol

My experience is that if you take offers, most people will try to take the proverbial... Plus the whole thing with offers, you then get the people who never intent to buy and just make offers for the sake of it or to block your item for others

 

[Gabs007]

Yes I hate using Parcel Force. DHL is great as far as I’m concerned. I only once had a problem with them, not with VC, but with something I’d bought from the US, DDP, but they registered it as DUP, and I was getting legal letters chasing me for money I didn’t owe them, despite sorting out with CS multiple times. In the end I did their ‘Straight to the top’ thing and their director of finance sorted it out directly. I’ve never had a problem again and the tracking and service is good. I like DPD too, great service, great tracking. Parcel Force needs to match that really! UPS is a big thumbs down from me. I can’t trust them at all, they’ve been awful.

Parcel Force is a disaster, shipped 2 items to Joli, arrived without a hitch, shipped 2 items (one on Saturday and one on Tuesday) to VC, the one from Tuesday arrived, passed inspection (well not too difficult with a new dress with all the tags and stuff), the one I sent last Saturday is still somewhere in "transport" and they keep sending me reminders

 

[Gabs007]

Ok, so I sold something on VC, shipped it, the French tracking didn't work so I tried the PF tracking today, seems they damaged it during transport, called VC and it was a nightmare, the guy couldn't find the tracking, told him to check the English tracking as the French tracking didn't work and that the parcel (padded envelope, inside a a parcel, the skirt was then additionally put into a ziplock bag to avoid any kind of snags) apparently was damaged. So not very happy, wanted to know from the guy what is happening now as I don't want to get a strike for the item not arriving or a damage that happened during transport....

He kept on asking if I used their label, I told him I did and I just want to know if it is insured, it is not that dramatic, just a really nice Dior silk skirt (handbag would have been worse) and I don't want it to reflect badly on me if something gets damaged or lose the item. He could not tell me if it is insured or not, I seem to remember it is. I sold it fairly cheap, hence the Parcel Force delivery, I think 130 or so, but that doesn't mean I want to lose the payout because PF or the French post decided to drive a truck over my parcel...

Anybody had that happening before and how did it pan out? They are getting their act together but the people doing CS seem to be a bit clueless what is going on

 

[Annie J]

Ok, so I sold something on VC, shipped it, the French tracking didn't work so I tried the PF tracking today, seems they damaged it during transport, called VC and it was a nightmare, the guy couldn't find the tracking, told him to check the English tracking as the French tracking didn't work and that the parcel (padded envelope, inside a a parcel, the skirt was then additionally put into a ziplock bag to avoid any kind of snags) apparently was damaged. So not very happy, wanted to know from the guy what is happening now as I don't want to get a strike for the item not arriving or a damage that happened during transport....

He kept on asking if I used their label, I told him I did and I just want to know if it is insured, it is not that dramatic, just a really nice Dior silk skirt (handbag would have been worse) and I don't want it to reflect badly on me if something gets damaged or lose the item. He could not tell me if it is insured or not, I seem to remember it is. I sold it fairly cheap, hence the Parcel Force delivery, I think 130 or so, but that doesn't mean I want to lose the payout because PF or the French post decided to drive a truck over my parcel...

Anybody had that happening before and how did it pan out? They are getting their act together but the people doing CS seem to be a bit clueless what is going on

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Well it’s VC’s label, so it’s their responsibility to chase it and claim for it. I would have thought that the Post Office would not let you leave a parcel with them that’s inadequately packed so there is the evidence you packed it appropriately there, and thereafter it’s up to VC. Almost all Parcel Force services are insured, I think the VC labels are Global Priority which has a £100 insurance on it. It should be for VC to chase that and for you to get paid anyway as it’s their label. Send an email, escalate to management if needed, make sure they put it in writing that it won’t be a ding for you, because it’s not your fault. The system may be automatic but it can be overridden and reset if it hasn’t been appropriately registered. Is there no follow-on tracking with Colissimo? The Parcel Force and Colissimo tracking usually seems to overlap and there could be something further on Colissimo even though it says not delivered on PF. It’s a bit of a mystifying status: ‘Delivery attempted - item damaged’! What are they doing with it exactly, I wonder?

ETA I do see you said there was no French tracking but I think it’s still possible some tracking could yet show up there. Either way, it should be for VC to follow up.

This has only happened to me as the buyer, not seller. I bought an item on VC which was shipped to them by a French seller and was tracked but never arrived at VC. I was refunded quickly, I don’t know what happened for the seller.