Vestiaire Collective experiences?

[Gabs007]

It’s such a difficult balance. People like to bargain. I set some items at the lowest possible price I could take and switch off offers on those items (any lower and it wouldn’t be worth the time & fuel to get to the Post Office!), but people then make offers or ask for an even lower price in the messages, on items which are clearly already at a bargain basement price for fantastic quality, high original retail, and most often never used. So I tend to leave prices marginally higher (but never high - I’m always losing money!) to allow for offers. There’s no action which bulletproofs you against people who want something for a mad price. I take both approaches and neither is perfect, as I know you’ve experienced too. I keep promising myself I’ll stop selling but there’s always something that makes me think, “Oh, just this last thing, then!”

Nope, seriously, if they want to bargain an item even lower and won't take a great offer, cool, I don't need to sell, but I don't have the time to waste to engage with them. Had something on Vide where I sold a 3K dress for 150 and she kept on sending messages if this is really my last word, mentioned when she needs it, finally bought it for 150 and then tried to return (I was a bit *****y and timed it so that it would arrive early, so the day she needs it is past the return time) and promptly she tried to claim she got it only on the 15th, however tracking showed that it arrived on the 12th and she signed for it, since I could show the evidence in tracking and with the screenshot, they denied her return request and warned her.

 

[BelleZeBoob]

Ok ladies, an update. In my account, I have changed both my billing and shipping addresses to the US one, went a step further in the checkout process, confirmed a US phone number, and here is what my bill looks like:


No any import charges!
That makes me believe in free import to the USA of the items under $800 from the VC.

 

[nicole0612]

Did anyone noticed that they have recently changed their import charges? Yesterday when I checked out an item with shipping to the USA, there was a comment that to the USA, items under $800 are shipped free of import charges and taxes?

Hello, this is because US customs does not charge an import fee on items under $800. This applies whether you buy it over the Internet or whether you buy it abroad and come back with it physically in hand. If you are traveling with your family the limit increases to $1600 without import charges, but that is only when you physically have the item in hand while traveling. There are a few exceptions, such as if you were only out of the country for a very small amount of time like 24 hours. I hope that helps.

 

[Gabs007]

Ok ladies, an update. In my account, I have changed both my billing and shipping addresses to the US one, went a step further in the checkout process, confirmed a US phone number, and here is what my bill looks like:
View attachment 4491214

No any import charges!
That makes me believe in free import to the USA of the items under $800 from the VC.

Or it could be that VC doesn't charge it? As I said, no idea how it is for ordering from abroad, I just know taking stuff with you in person you bought abroad, pretty sure that US customs has something on a website regarding imports

 

[Annie J]

So they’ve just adjusted their system to take account of an accurate tax/duty payment to the receiving country’s authorities rather than offer the flat rate/pay through DHL at the point of import alternatives they did before. It’s not VC charging it when it is charged, they’re only collecting/processing it. It’s just a bit more up to date, like going through Borderfree when ordering from the US to the UK so it’s all paid up front.

 

[Annie J]

Nope, seriously, if they want to bargain an item even lower and won't take a great offer, cool, I don't need to sell, but I don't have the time to waste to engage with them. Had something on Vide where I sold a 3K dress for 150 and she kept on sending messages if this is really my last word, mentioned when she needs it, finally bought it for 150 and then tried to return (I was a bit *****y and timed it so that it would arrive early, so the day she needs it is past the return time) and promptly she tried to claim she got it only on the 15th, however tracking showed that it arrived on the 12th and she signed for it, since I could show the evidence in tracking and with the screenshot, they denied her return request and warned her.

I know. I should hold my nerve really. I just always end up feeling a bit mean when I stick to my price but that’s crazy because I’m already offering a really good deal!

 

[Gabs007]

I know. I should hold my nerve really. I just always end up feeling a bit mean when I stick to my price but that’s crazy because I’m already offering a really good deal!

I don't, I think I am not under any obligation to give somebody luxury items for next to nothing

 

[Annie J]

I don't, I think I am not under any obligation to give somebody luxury items for next to nothing

I do agree. My prices are already more than reasonable and there’s no reason I should just give things away. Probably the way I was brought up, to be a people pleaser, somehow makes me feel uncomfortable when I’m not just handing over what people want, against all logic.

 

[Gabs007]

I do agree. My prices are already more than reasonable and there’s no reason I should just give things away. Probably the way I was brought up, to be a people pleaser, somehow makes me feel uncomfortable when I’m not just handing over what people want, against all logic.

The people who make super low ball offers tend to be the ones who complain the most, seriously, if they think they deserve to be given an item for next to nothing, they might want to try real life. I am happy to sell my items for a low price, but somebody expecting to pay Primark prices should possibly not look at high end luxury goods, if greatly reduced is out of your league, learn to shop within your means. I just had one going "I am a student, so I want a reduction" (btw she wanted to pay 1/4th of an item already listed for less than 1/10th of the retail price)- I replied "I was one once, seriously, all the boutiques never gave me a reduction, congratulations on being a student, maybe you want to delay luxury shopping until you can afford it?" I am expecting a hissy fit and complaining to VC

 

[fleurdeliv]

Hi all, just a super late update but I received my Chloe Mini Marcie bag without issue!

I got it authenticated by Authenticate4U and everything seems to be as sweet as pie. Sure, the authentication card was missing but otherwise, the bag was in perfect shape. It honestly looks just like new!

Anyway, I'm so glad I came here for guidance while I was having a meltdown. Thanks, everyone! All that's well ends well!

 

[Gabs007]

Hi all, just a super late update but I received my Chloe Mini Marcie bag without issue!

I got it authenticated by Authenticate4U and everything seems to be as sweet as pie. Sure, the authentication card was missing but otherwise, the bag was in perfect shape. It honestly looks just like new!

Anyway, I'm so glad I came here for guidance while I was having a meltdown. Thanks, everyone! All that's well ends well!

Think about it this way, with the card, the price would have been much higher, and you do not carry or flash the card around....

Seriously, if I would have known we are moving countries, I would have kept all the darned paperwork and cards, but I always bought because I liked something, never considered I would sell, even the stuff I need for red carpet events, we had the space and I like clothes and bags and shoes... Now it is down to "I can't really pack in the whole walk in wardrobe that is the attic I had build out just for that, I am selling items cheap so I don't have to pack them and drag them across Europe..."

Enjoy the bag, even if you want to sell at one point you got the certificate now

 

[BelleZeBoob]

Had another chat on price negotiations, if anyone is interested. The FAQ is silent on this issue of continuing price negotiations after 3 attempts if no offer is accepted.

11:51:10 AM) Me: I understand that I can make 1 offer and 2 counteroffers to the seller. After I have used this, is there a time limit when I can resume price negotiations?
(11:56:02 AM) Mia: After the 24 hours period expires, you will be able to make a new offer on the same item again ( but it will be a new negotiation).
(11:56:37 AM) Me: what does it mean - a new negotiation please?
(11:57:04 AM) Mia: That you would be able to make an offer on this item once again
(11:58:53 AM) Me: let's say, I have made a 3rd price offer to the seller, and he has made a 3rd counteroffer to me. the 24 hours have expired. by the rules, I should not be able to make a 4rth offer. what do I do if i want to continue?
(12:05:36 PM) Mia: I understand, then you can make a new negotiations by clicking on the product page "Make me an offer"
(12:05:41 PM) Mia: there is no limit to that
(12:06:33 PM) Me: after I did not accepted the sellers 3rd counteroffer, do I have to wait 7 days before resuming?
(12:07:11 PM) Mia: No, you do not have to wait
(12:07:48 PM) Me: does it mean that I can also counteroffer the sellers 3rd counteroffer?
(12:09:56 PM) Mia: After the first negotiation has been made ( 1 offer and 2 counteroffers and they were refused by the seller) then this whole negotiation expires.
(12:10:13 PM) Mia: You can not continue this negotiation.
(12:11:13 PM) Mia: But you can make a new negotiation ( again 1 offer and 2 counteroffers) on the same item
(12:11:59 PM) Me: can I make a new negotiation within 24 hours since the last counteroffer was not accepted?
(12:14:16 PM) Mia: Yes

That means, you can actually continue by clicking on 'Make me an offer'.

 

[Annie J]

The people who make super low ball offers tend to be the ones who complain the most, seriously, if they think they deserve to be given an item for next to nothing, they might want to try real life. I am happy to sell my items for a low price, but somebody expecting to pay Primark prices should possibly not look at high end luxury goods, if greatly reduced is out of your league, learn to shop within your means. I just had one going "I am a student, so I want a reduction" (btw she wanted to pay 1/4th of an item already listed for less than 1/10th of the retail price)- I replied "I was one once, seriously, all the boutiques never gave me a reduction, congratulations on being a student, maybe you want to delay luxury shopping until you can afford it?" I am expecting a hissy fit and complaining to VC

Eww, hope that doesn’t happen. I had a bit of a silly one this week too. Sometimes people seem to think they can twist your arm if an item’s been on for more than a few weeks, that you’ll be desperate to sell. As it doesn’t work like that in my experience - sometimes things can sit for a year before suddenly selling at a great price - and I’m not desperate for the money, all someone like that is going to do is make me very disinclined sell to them. I sometimes feel a bit differently if they approach the issue pleasantly and in a human way, but these ones who just demand things or get ratty when you politely explain you can’t sell for less, I’m not sure what they think they can achieve like that!

 

[Annie J]

Oh, hang on, penny just dropped - forgive me for being slow! Doh! If you had your offer accepted and you don’t buy within 24 hours, you can’t make another offer for a week. But that might not stop you from starting the offer process again if the offer process didn’t result in an acceptance of an offer either way. I think in the latter case, you can start again sooner. Hmm.

Had another chat on price negotiations, if anyone is interested. The FAQ is silent on this issue of continuing price negotiations after 3 attempts if no offer is accepted.

11:51:10 AM) Me: I understand that I can make 1 offer and 2 counteroffers to the seller. After I have used this, is there a time limit when I can resume price negotiations?
(11:56:02 AM) Mia: After the 24 hours period expires, you will be able to make a new offer on the same item again ( but it will be a new negotiation).
(11:56:37 AM) Me: what does it mean - a new negotiation please?
(11:57:04 AM) Mia: That you would be able to make an offer on this item once again
(11:58:53 AM) Me: let's say, I have made a 3rd price offer to the seller, and he has made a 3rd counteroffer to me. the 24 hours have expired. by the rules, I should not be able to make a 4rth offer. what do I do if i want to continue?
(12:05:36 PM) Mia: I understand, then you can make a new negotiations by clicking on the product page "Make me an offer"
(12:05:41 PM) Mia: there is no limit to that
(12:06:33 PM) Me: after I did not accepted the sellers 3rd counteroffer, do I have to wait 7 days before resuming?
(12:07:11 PM) Mia: No, you do not have to wait
(12:07:48 PM) Me: does it mean that I can also counteroffer the sellers 3rd counteroffer?
(12:09:56 PM) Mia: After the first negotiation has been made ( 1 offer and 2 counteroffers and they were refused by the seller) then this whole negotiation expires.
(12:10:13 PM) Mia: You can not continue this negotiation.
(12:11:13 PM) Mia: But you can make a new negotiation ( again 1 offer and 2 counteroffers) on the same item
(12:11:59 PM) Me: can I make a new negotiation within 24 hours since the last counteroffer was not accepted?
(12:14:16 PM) Mia: Yes

That means, you can actually continue by clicking on 'Make me an offer'.

Makes sense I think, LOL! Convoluted and clear all at the same time ...

So I think the one-week ban on new offers for the same item is if one of these 3-fold negotiations results in an offer being accepted, but you don’t proceed to buying. That’s really quite a good thing because sellers do get bugged by people whose offers we accept and then they don’t buy (sometimes I think they never had any intention of buying). So it’s good to keep them out of the picture for a bit longer, although another way we can do that is just to decline their offers. I ended up doing that with one buyer whose offer I had already accepted twice (this locking other potential buyers out of having offers accepted until hers expired). The third and fourth times she offered I just declined, I think she was just messing me around. I can’t remember how much time there was in between negotiations, it was a while ago and the one-week thing could be new.

I posted this about your other observations regarding tax and duties as well but forgot to tag you in it:

So they’ve just adjusted their system to take account of an accurate tax/duty payment to the receiving country’s authorities rather than offer the flat rate/pay through DHL at the point of import alternatives they did before. It’s not VC charging it when it is charged, they’re only collecting/processing it. It’s just a bit more up to date, like going through Borderfree when ordering from the US to the UK so it’s all paid up front.

Thanks for your detective work, useful for us all! Sometimes the FAQs on VC seem incomplete, but I’ve noticed they’re gradually going through them and adding detail.

 

[Annie J]

Hi all, just a super late update but I received my Chloe Mini Marcie bag without issue!

I got it authenticated by Authenticate4U and everything seems to be as sweet as pie. Sure, the authentication card was missing but otherwise, the bag was in perfect shape. It honestly looks just like new!

Anyway, I'm so glad I came here for guidance while I was having a meltdown. Thanks, everyone! All that's well ends well!

Hooray!!! Glad you got your bag and it’s authentic, it sounds perfect, and there’s lots of summer left to enjoy using it! Thanks for posting, I’d been wondering how it turned out.