I thought that was only if you are traveling back from abroad as an US citizen and personally take the items with you? I would contact the VC customer service and ask for confirmation (as an email so you got it in writing) just to avoid any problems in the future
Vestiaire Collective experiences?
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I thought that was only if you are traveling back from abroad as an US citizen and personally take the items with you? I would contact the VC customer service and ask for confirmation (as an email so you got it in writing) just to avoid any problems in the future
That was exactly what I did. I chatted with the CS, and told about that discrepancy. VC says no import charges to the USA for under $800, but the checkout still wants me to pay extra $$$ to ship to the USA.
Regretfully I did not made a photo of that message at the checkout regarding import charges to the USA, which also might have not been possible due to the pop up box that have disappeared when the mouse was not on it (( After my chat with the CS, I noticed that the message has changed.
The CS told me that they have changed their policy, so that this is no longer applicable to the USA shipments.
Regretfully I did not made a photo of that message at the checkout regarding import charges to the USA, which also might have not been possible due to the pop up box that have disappeared when the mouse was not on it (( After my chat with the CS, I noticed that the message has changed.
The CS told me that they have changed their policy, so that this is no longer applicable to the USA shipments.
Some other people and I were posting about the recent delivery changes on page 173 (I posted some screenshots) and 183 of this thread. It’s supposed to be more closely reflecting the actual costs of shipping and taxes depending on where the item comes from and where the buyer is. VC has made a lot of changes recently including this, lowering commission, and to how the ‘trusted’ and ‘expert’ seller status is given and it’s been linked among other things to speed of shipping after sale to VC (so some of the previous speculation about how recommended sellers are chosen by VC is now out of date). There are lots of posts over the last few pages about the changes and how they’re being rolled out gradually.
View attachment 4491105 I have changed my addresses to the Canadian ones, and here is what I see at the check out. Now managed to shoot a photo. Underlined with red color.Sorry for the image position that seems to be wrongly rotated here. Before uploading, I have rotated the photo to the correct position.
I’m in the UK and most of what I buy on VC comes from Europe so I don’t have experience of this. Someone in the US would be able to tell you more. I think VC used to give you the option of a flat upfront rate of 15% or of paying via the courier at import, but the new system enables you to get VC to pay the accurate rate on your behalf, I believe, which in many cases will be cheaper. Don’t go by what I say though, I’m not sure of my facts here. The $800 thing is an allowance if you’re a US resident I think but as Gabs mentioned I don’t know if that’s when you bring things physically with you and might be different when buying online? It would be up to your border authorities to police whether it’s appropriate or not and whether you’ve gone over the allowance in the relevant timeframe I suppose. Someone who buys in Europe and has shipping to US here might be able to advise you. You could try replying directly to one of the posts on p183 maybe if someone there looks like they are familiar with it.
Have any of the US buyers here actually paid the import duties and taxes for purchases under $800?
@BelleZeBoob, just looked at one of my old posts and apparently I actually used to know about the thing you were talking about in the other thread (must have been another life, LOL!). After you’ve had one failed three-fold negotiation, you have to wait 24 hours before you can start another offer process on the item. I guess I got that info from somewhere before!
Here I copy and paste my conversation with the CS on that:
(11:19:43) Me: another question. if I have made an offer to the seller, and they accept, is there a certain time limit for me to complete the purchase?
(11:20:57) Vitaliya: Yes, you have 24 hours
(11:21:26) Vitaliya: if you will not buy within this timeframe, the offer will expire
(11:23:19) Vitaliya: In case you will not buy the item within 24 hours, you will not be able to make another offer for 7 days
Good, that is new, hopefully it will slow down the people who make crazy offers and never purchase
Yes, looks like it has changed then. I agree with you @Gabs007, that will be an improvement. @BelleZeBoob , thanks for posting it. I hope it’ll make people be a little more sensible in their offers. We who sell as well as buy always try to be reasonable to sellers when we are making offers for their items, because we know how wearing it gets when you get the same person repeatedly making the same unrealistically low offer, however courteous we’ve been, and if we don’t reply to everything we lose our trusted status. So hopefully this will help winnow out the ones who never really have any intention of buying. As a seller I am always open to reasonable offers, and am always really happy to provide extra information, photos and help, but repeated terribly low offers which you’ve explained you can’t accept from the same buyer can be quite trying! Apart from anything else, if you accept the offers and then they never buy, it locks anyone else out from having genuine offers accepted for 24 hours, which can lose a sale unless they’re happy to pay full price rather than wait for someone else’s to expire. I can choose not to accept the offers but it’s nice to have a bit of help to nudge the buyer in the direction of taking the offer process a bit more seriously in the first place. Most buyers are very pleasant but you do get difficult ones too!
That is why I usually put a low price on items and then switch off offers, otherwise it feels like you are entertaining a gaggle of kids who have no intention of buying
It’s such a difficult balance. People like to bargain. I set some items at the lowest possible price I could take and switch off offers on those items (any lower and it wouldn’t be worth the time & fuel to get to the Post Office!), but people then make offers or ask for an even lower price in the messages, on items which are clearly already at a bargain basement price for fantastic quality, high original retail, and most often never used. So I tend to leave prices marginally higher (but never high - I’m always losing money!) to allow for offers. There’s no action which bulletproofs you against people who want something for a mad price. I take both approaches and neither is perfect, as I know you’ve experienced too. I keep promising myself I’ll stop selling but there’s always something that makes me think, “Oh, just this last thing, then!”
Oh, hang on, penny just dropped - forgive me for being slow! Doh! If you had your offer accepted and you don’t buy within 24 hours, you can’t make another offer for a week. But that might not stop you from starting the offer process again if the offer process didn’t result in an acceptance of an offer either way. I think in the latter case, you can start again sooner. Hmm.