Vestiaire Collective experiences?

[Antigone]

It just hit me in the night — they might have automatically disabled the return option because you have the ongoing customer service query. A lot of what happens on VC is automatic, triggered by other actions/status.

I looked for the return button before sending a query though. They need another three working days.

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Here's the latest reply from VC:

Dear ***************

I understand your request.

Regrettably, I cannot provide you with a detailed answer, however, I have forwarded your request to our team.

The team will get back to you in a maximum delay of 3 working days, in order to keep you informed of the evolution of your query.

I thank you for your patience, and remain at your disposal should you have any other inquiries.

 

[Annie J]

I looked for the return button before sending a query though. They need another three working days.

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Here's the latest reply from VC:

Dear ***************

I understand your request.

Regrettably, I cannot provide you with a detailed answer, however, I have forwarded your request to our team.

The team will get back to you in a maximum delay of 3 working days, in order to keep you informed of the evolution of your query.

I thank you for your patience, and remain at your disposal should you have any other inquiries.

Ah ok. It just struck me as a possibility.

It’s odd. Really that return to a professional offer should cover the whole thing, shouldn’t it? Did you ask about that? The clock can’t really start again for another 3 days just because you chased it, they need to get back to you because they haven’t done what they said in the 3 days promised. I think I’d send it back to them again and say you’re opening a PayPal dispute if they don’t reply next working day. Things do seem to get lost between departments there sometimes.

 

[Antigone]

Ah ok. It just struck me as a possibility.

It’s odd. Really that return to a professional offer should cover the whole thing, shouldn’t it? Did you ask about that?

Yeah, in my message I mentioned that I was told they would get back to me within three working days and that did not happen. I also uploaded the pic that shows there is no return option.

I sent them a message that waiting for another three working days is unreasonable. And I would escalate to Paypal tomorrow if I do not get a definitive solution.

 

[Annie J]

Yeah, in my message I mentioned that I was told they would get back to me within three working days and that did not happen. I also uploaded the pic that shows there is no return option.

That’s good then, they need to give an answer as to why that is not there. It isn’t right. If you don’t hear back by tomorrow, they’ll have to accept you’re going to take it to PayPal if they don’t get moving. Chances are they will do all the right things ... just really slowly.

 

[Antigone]

That’s good then, they need to give an answer as to why that is not there. It isn’t right. If you don’t hear back by tomorrow, they’ll have to accept you’re going to take it to PayPal if they don’t get moving. Chances are they will do all the right things ... just really slowly.

I haven't tried escalating to Paypal - is the process pretty straightforward? I'm assuming they will ask me to return the jacket to VC and refund me once tracking shows it has been delivered. But how about the return postage?

 

[Annie J]

I haven't tried escalating to Paypal - is the process pretty straightforward? I'm assuming they will ask me to return the jacket to VC and refund me once tracking shows it has been delivered. But how about the return postage?

I’m afraid I don’t know all the details, I’ve not done it myself. Somebody else here might step in and answer, or maybe you could look back through this thread for people who’ve done it and PM them to ask advice? @micheniche recently did a PayPal claim but that was for a non-responsive seller and a purchase that didn’t show up.

 

[Annie J]

I’m afraid I don’t know all the details, I’ve not done it myself. Somebody else here might step in and answer, or maybe you could look back through this thread for people who’ve done it and PM them to ask advice? @micheniche recently did a PayPal claim but that was for a non-responsive seller and a purchase that didn’t show up.

Can anybody who has been through the process help answer Antigone’s questions about Vestiaire Collective and raising a PayPal dispute?

 

[Annie J]

I’m afraid I don’t know all the details, I’ve not done it myself. Somebody else here might step in and answer, or maybe you could look back through this thread for people who’ve done it and PM them to ask advice? @micheniche recently did a PayPal claim but that was for a non-responsive seller and a purchase that didn’t show up.

Anybody with experience of raising a PayPal dispute? [emoji5]

 

[Antigone]

I called Paypal yesterday, and they escalated it to a claim.

Still no reply from VC, both in the contact email, and on Paypal.

 

[Annie J]

I called Paypal yesterday, and they escalated it to a claim.

Still no reply from VC, both in the contact email, and on Paypal.

Sensible decision. Very poor of them not to respond on this quicker, I’m disappointed in them. I think they would have done, in their own good time (they’ve been good with me) but it doesn’t hurt to push them.

 

[Antigone]

Sensible decision. Very poor of them not to respond on this quicker, I’m disappointed in them. I think they would have done, in their own good time (they’ve been good with me) but it doesn’t hurt to push them.

Yeah, Paypal said the seller is given ten days to respond to the case. But assured me that I will get my money eventually.

 

[Annie J]

Yeah, Paypal said the seller is given ten days to respond to the case. But assured me that I will get my money eventually.

Sounds good.

VC needs to up its game and respond quicker! I wish they would; it’s such a useful platform and sometimes they make themselves look bad just by being slow.

I expect a lot of people here would be interested to know the details of your experience as it works out. Hope all goes smoothly!

 

[micheniche]

I looked for the return button before sending a query though. They need another three working days.

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Here's the latest reply from VC:

Dear ***************

I understand your request.

Regrettably, I cannot provide you with a detailed answer, however, I have forwarded your request to our team.

The team will get back to you in a maximum delay of 3 working days, in order to keep you informed of the evolution of your query.

I thank you for your patience, and remain at your disposal should you have any other inquiries.

This is an automated reply for sure. Recently, I am in another Paypal dispute (because loads of scammers out there).

Escalate it Paypal. You can do it on the Activity page. It is fairly straightforward. Write your case out in detail and think of what are the possible ways the Seller (VC in this case) could refute the dispute. They normally do not. This you worry not. Do not back down and tempt to cancel the dispute. Only cancel it when it's you get your money back. Also, keep track of the emails Paypal send you (in case they need proof). If you do not reply to Paypal, the claim gets cancelled.

Don't worry, you will get your money back for sure.

 

[Annie J]

This is an automated reply for sure. Recently, I am in another Paypal dispute (because loads of scammers out there).

Escalate it Paypal. You can do it on the Activity page. It is fairly straightforward. Write your case out in detail and think of what are the possible ways the Seller (VC in this case) could refute the dispute. They normally do not. This you worry not. Do not back down and tempt to cancel the dispute. Only cancel it when it's you get your money back. Also, keep track of the emails Paypal send you (in case they need proof). If you do not reply to Paypal, the claim gets cancelled.

Don't worry, you will get your money back for sure.

Good advice and if the dispute can get cancelled if you don’t respond, best check junk and spam folders too, just in case! It’s all too easy to miss one crucial aspect when you’re embroiled in something.

 

[Antigone]

Update: Paypal instructed me to return the black/brass back to the VC. However, unlike eBay, "you're responsible for any costs associated with the return."

Aaargh. So I will be out around AU $110 since I will have to ensure this and send it using EMS so it's quicker and it has signature of delivery.