Vestiaire Collective experiences?

[SomethingGoodCanWork]

Thank you!

I’m sorry to hear that you didn’t have a good experience with them!

I just read on Chanel that a member purchased a fake jacket and VC totally washed their hand off!
I think she had to get her CC involved. I have to check the thread to see if she has any updates!

So it seems it’s a mix experience with VC.

I too paid with my CC so if anything I should be able to dispute n get my money back. Hopefully it won’t come to that as I really want my hat!

I’ve emailed them n it’s been two days still with no reply...

As long as you paid with cc I'm sure there will be no problem!
I was very happy with my first VC purchase, a Bal Double Tour bracelet that was just as described, like new.

(This was my latest experience with them though, but thanks to PayPal I will get my refund.
https://forum.purseblog.com/threads/rant-if-its-not-like-new-dont-b-y-state-it-is.988699/ )

 

[aki_sato]

As long as you paid with cc I'm sure there will be no problem!
I was very happy with my first VC purchase, a Bal Double Tour bracelet that was just as described, like new.

(This was my latest experience with them though, but thanks to PayPal I will get my refund.
https://forum.purseblog.com/threads/rant-if-its-not-like-new-dont-b-y-state-it-is.988699/ )

Thanks @SomethingGoodCanWork

I have to Check out your thread re. your latest experience - glad that the outcome is at your favour!

 

[Thejewelryblonde]

My message is for European buyers and/or French ones.
As buyers, do you always pay the custom fees (when buying an item from an American seller for instance) before? Has someone ever tried to not pay them and got lucky on delivery? Or are the fees systematically applied on delivery?

 

[nicole0612]

Thank you!

I’m sorry to hear that you didn’t have a good experience with them!

I just read on Chanel that a member purchased a fake jacket and VC totally washed their hand off!
I think she had to get her CC involved. I have to check the thread to see if she has any updates!

So it seems it’s a mix experience with VC.

I too paid with my CC so if anything I should be able to dispute n get my money back. Hopefully it won’t come to that as I really want my hat!

I’ve emailed them n it’s been two days still with no reply...

Hi dear, she finally got a refund from VC for that jacket! Thank goodness. Her seller is a prolific seller on eBay of fake CHANEL products, so I was shocked and disappointed to see that she is now selling on Vestiaire. I report her all of the time on eBay, but she has great reviews saying that her items turned out to be authentic She has some high quality fakes, but having some of the originals I have always reported her when I am sure.
For your issue with shipping, unfortunately sellers have 4 weeks to send items in to Vestiaire (too long in my opinion), especially in the summer (in our area, not yours when so many sellers take vacations.
The best thing to do is to message the seller and ask when she plans to ship.

 

[aki_sato]

Hi dear, she finally got a refund from VC for that jacket! Thank goodness. Her seller is a prolific seller on eBay of fake CHANEL products, so I was shocked and disappointed to see that she is now selling on Vestiaire. I report her all of the time on eBay, but she has great reviews saying that her items turned out to be authentic She has some high quality fakes, but having some of the originals I have always reported her when I am sure.
For your issue with shipping, unfortunately sellers have 4 weeks to send items in to Vestiaire (too long in my opinion), especially in the summer (in our area, not yours when so many sellers take vacations.
The best thing to do is to message the seller and ask when she plans to ship.

Hello sweet @nicole0612
Hope you and your fam are well!!

Thank you for your reply!

Ah I’m glad to hear that she received a refund!

And how frustrating about that dodgy seller!
May I ask what is the ID?

Ah ok!
Wow that is very long!
Thanks for the suggestions! I will message her now.

Hope all is well on your end!

 

[nicole0612]

Hello sweet @nicole0612
Hope you and your fam are well!!

Thank you for your reply!

Ah I’m glad to hear that she received a refund!

And how frustrating about that dodgy seller!
May I ask what is the ID?

Ah ok!
Wow that is very long!
Thanks for the suggestions! I will message her now.

Hope all is well on your end!

Good luck my friend! Hopefully she was just out of town on a short trip and will send your item soon! We are getting ready to go on a little vacation ourselves so it is a good reminder to put my items on “vacation mode”. I just found out from a fellow member here that is possible, in the past I just prayed that no one purchased my items while I was gone! The fraudulent seller is euro-luxe on eBay and I believe a similar name on Vestiaire.

 

[Antigone]

Hi,

I purchased an item but was told that it's no longer available. How long does it usually take for VC to refund payment?

Thanks.

 

[chicinthecity777]

Their curating team seems to be a bunch of students who try to push the prices down as much as possible. A friend of mine is getting married, so we went to London for a bit of shopping, she bought wonderful Barbara Bui shoes for 470 GBP, at home it turned out that while the box said it is a 39, somebody put the 37 1/2 size into the box and she doesn't want half of her toes removed. Given the fact that a trip to London is 3 hours one way (and about 150 train fare) and the shop insists that she brings them in personally with the receipt, she decided to put them on VC, they want her to sell them for 50. She wasn't expecting the full price but thought about half...

I would speak to the customer service of the store and tell them it's their mistake and your friend should send the shoes back via post and get a full refund + postage. I have done returns via post from UK to the U.S. on an item I bought on holiday. Imagine I had to take it back in person ...

 

[chicinthecity777]

Hi,

I purchased an item but was told that it's no longer available. How long does it usually take for VC to refund payment?

Thanks.

This shows how unethical VC really is. In the UK (and EU I believe) you are not supposed to charge customers until the item is shipped! Not at the time of check-out. I have bought from many UK and other EU companies on-line and my credit card was not charged until the item was shipped.
Sorry I don't know the answer to your questions though.

 

[Antigone]

This shows how unethical VC really is. .

Got my refund. And the seller relisted the item - new price is almost 3x the previous amount!

It will take a really difficult to find item and a really good deal for me to order from VC again.

 

[DavinaE]

I posted a bunch of things on Vestiaire to sell and have had nothing but problems. I pulled everything and have sold it all on Rebelle and have been very happy with Rebelle.

I will never ever trust Vestiaire authenticators (saying a real bag is a fake is just as bad as letting a fake get by) and would never buy off that website. Would totally trust Rebelle.

I wouldn't, they changed a lot, I listed a few things and in the headlines the removed the model names of a Celine bag and a DvF bag, and now they seem to do massive price dumping and trying to get you to sell seriously expensive items for next to nothing.

I talked to a few friends who used both, VC and Rebelle, and they said something has changed in the last few months and Rebelle is totally going downhill.

 

[Gabs007]

I would speak to the customer service of the store and tell them it's their mistake and your friend should send the shoes back via post and get a full refund + postage. I have done returns via post from UK to the U.S. on an item I bought on holiday. Imagine I had to take it back in person ...

She tried all that, apparently she has to bring it back in, they will then have to check and will refund her on the card she had paid with. I think they are just trying to be as difficult as possible, we used to buy quite a lot there but given her experience with it, I think I will skip them in the future, no shortage of high end designer shops in London

 

[aki_sato]

Good luck my friend! Hopefully she was just out of town on a short trip and will send your item soon! We are getting ready to go on a little vacation ourselves so it is a good reminder to put my items on “vacation mode”. I just found out from a fellow member here that is possible, in the past I just prayed that no one purchased my items while I was gone! The fraudulent seller is euro-luxe on eBay and I believe a similar name on Vestiaire.

I’m so sorry for the late reply!!! I just saw this!

You’re probably back from your little vacation now - hope you had a great time!
Wonder which bag(s) and Chanel RTW did you take

N how did you go with the ‘vacation mode’?

Noted of this dodgy seller

N I finally received my hat!
It was a bit squashed as it was packed in an envelope satchel from VC.
Then DHL repacked it in a tiny box n the brim had bents at some areas.
Ugh - n I paid €35 for the shipping...

 

[aki_sato]

I would speak to the customer service of the store and tell them it's their mistake and your friend should send the shoes back via post and get a full refund + postage. I have done returns via post from UK to the U.S. on an item I bought on holiday. Imagine I had to take it back in person ...

This story reminded me of an experience I witnessed whilst working in high end ladies shoes.
The shoes department spans the whole floor with one end has all the high end brands and the other end with cheaper brands including this particular local brand which ALWAYS copies the high ends.

During the sales, this young lady tried Miu Miu shoes from our area and then proceeded to the register on the other side of the floor to pay.
Luckily the cashier checked, what she did was that, she has earlier on tried the cheap brand that looks exactly like the Miu Miu shoes and then put the actual Miu Miu shoes inside the cheap brand box - so that she would pay the cheap brand price for the real Miu Miu shoes!!!

What struck me so strong is that, she looked like my age (this was many moons ago when I was still young n at uni ) and yet she already so brazenly commiting fraud!
Shocking!

 

[nicole0612]

I’m so sorry for the late reply!!! I just saw this!

You’re probably back from your little vacation now - hope you had a great time!
Wonder which bag(s) and Chanel RTW did you take

N how did you go with the ‘vacation mode’?

Noted of this dodgy seller

N I finally received my hat!
It was a bit squashed as it was packed in an envelope satchel from VC.
Then DHL repacked it in a tiny box n the brim had bents at some areas.
Ugh - n I paid €35 for the shipping...

Hello my friend, yes we just returned. I brought very little actually, because we had shopping to do while there and I needed some room in my suitcase. Therefore I only took my 225 reissue, a seasonal full flap bag and since it was so hot, for RTW I took an unlined jacket from Versailles and the unlined pink Seoul jacket.
For the vacation mode, it is under account settings. A helpful member here pointed it out to me, I had no idea that option existed!
This seller is truly awful - we need to keep reporting her fake Chanels!
Oh no, the hat was squashed??? Isn't that awful that you paid quite a lot for such substandard shipping?! Sorry to hear it!