Vestiaire Collective experiences?

[Romar]

Hello MrsPenners. I agree that you should not fund your opinions on VC on "hearsay" only. As I wrote before on this forum: I'm a long time buyer and seller on VC and my experiences were quite good in the beginning.
The last few years however I experienced more and more "problems", so my experiences are based on facts!
For example: received 3 obviously fake high-end bags, lke Chanel and Dior. It took me ages to get refunded, while VC insisted that the items were genuine. Supplied authenticity reports and everything. Even an untrained eye could see that these bags were not authentic. One can slip past QC, but 3 within 7 months...??
I received items in far less condition than stated in the ad: sometimes with holes or loose threads, while the item was advertised as "new and never used".
What bothers me most is the fact that you have to pay for an item immediately and then the seller has 1month!!! to ship the item plus the fact that you cannot contact the seller directly. All more or less unpleasant comments -as per VC- are quickly deleted..Really???
Also twice an item I sent was mysteriously lost. It cost me quite a lot of money and VC did not take any responsibility.
Moreover: I see more and more fakes appear on VC: they should be detected and pulled before the item is advertised and the seller should be reported.
Of course there were also good experiences like you describe: like the item does not pass QC because it has different measurements or the invoice is missing. When you reject the new price, you will be reimbursed immediately.
But still the negative experiences linger on: there have been too many in the recent past.
I gather VC is getting too large a company and is struggling wirh so many items coming in per day. It's growing over their head.
Do I still sell on VC? No! The commission is sky-high and I end up losing too much money when selling on VC.
Do I still buy on VC? Yes. But only from "trusted sellers" and I read many comments on their sold articles to get an impression.
I only buy items less than €700, like Chanel flats, Hermès silk or LV/Chanel slg.
I only pay with PayPal for obvious reasons.
I only buy items with an original -or copy of the- invoice.
And...I'm very patient, as it may take a long time before you actually receive the item.

 

[MrsPenners]

Hi, sorry if you misunderstood but I was not referring to you or your post specifically. There are many other threads on VC. My comment was generic. Thank you

 

[Romar]

Hi. Sure, I understand and you're absolutely right.
But still wanted to make my statement and saying at the same time that I'm a bit sad that I have had these negative experiences: The whole concept of VC is great: all items are inspected before being sent to the buyer. But the confidence I had in VC is duly shattered due to all misfortunes I encountered.
Still: there are many amazing items for sale. Only it's difficult to find a real bargain, as the commission is incredibly high, so sellers will try to sell for a higher than retail price in order not to lose -too much- money.

 

[MrsPenners]

I totally understand, agree. I’m trying to sell my Del Rey through them as EBay is so stressful, yet they have come back with a ridiculously low resale price. It’s my own fault. I impulse buy. I had a question on EBay once and someone did say ‘I’ve heard VC sell fakes’. Apart from this site it’s the only other time I’ve heard anything about VC, so that’s why I mentioned the hearsay thing, it’s a real tough one to call isn’t it. Someone also said they don’t trust ANY resale sites. So what then? Its taken me about 3 years to find a nice ‘set’ of bags that are beautiful but also usable lol During that time I’ve bought and sold because I’ve been underwhelmed, guilt ridden or noticed the care label instructions are so intense I liken the bag to a Gremlin! I might have come unstuck with this Del Rey and will lose a lot of money but that’s my fault and it’s my first Mulberry buy ‘fail’ so can’t complain. You are right to highlight your experiences. Information and experiences must be shared. These items are not cheap and for some, including me at the start, it’s a hefty payout to justify. So to find out it’s fake would be heartbreaking. Take care.

 

[Saich2]

Hello MrsPenners. I agree that you should not fund your opinions on VC on "hearsay" only. As I wrote before on this forum: I'm a long time buyer and seller on VC and my experiences were quite good in the beginning.
The last few years however I experienced more and more "problems", so my experiences are based on facts!
For example: received 3 obviously fake high-end bags, lke Chanel and Dior. It took me ages to get refunded, while VC insisted that the items were genuine. Supplied authenticity reports and everything. Even an untrained eye could see that these bags were not authentic. One can slip past QC, but 3 within 7 months...??
I received items in far less condition than stated in the ad: sometimes with holes or loose threads, while the item was advertised as "new and never used".
What bothers me most is the fact that you have to pay for an item immediately and then the seller has 1month!!! to ship the item plus the fact that you cannot contact the seller directly. All more or less unpleasant comments -as per VC- are quickly deleted..Really???
Also twice an item I sent was mysteriously lost. It cost me quite a lot of money and VC did not take any responsibility.
Moreover: I see more and more fakes appear on VC: they should be detected and pulled before the item is advertised and the seller should be reported.
Of course there were also good experiences like you describe: like the item does not pass QC because it has different measurements or the invoice is missing. When you reject the new price, you will be reimbursed immediately.
But still the negative experiences linger on: there have been too many in the recent past.
I gather VC is getting too large a company and is struggling wirh so many items coming in per day. It's growing over their head.
Do I still sell on VC? No! The commission is sky-high and I end up losing too much money when selling on VC.
Do I still buy on VC? Yes. But only from "trusted sellers" and I read many comments on their sold articles to get an impression.
I only buy items less than €700, like Chanel flats, Hermès silk or LV/Chanel slg.
I only pay with PayPal for obvious reasons.
I only buy items with an original -or copy of the- invoice.
And...I'm very patient, as it may take a long time before you actually receive the item.

Agree 100% Romar......I did not think of looking at comments on "trusted sellers" sold items that is a brilliant idea and something I shall do if I ever buy a Alexander McQueen dress on their again.
I do wonder why more people don't use the Marketplace on here to sell their bags. Its something we always did a few years ago and it was brilliant. I know people do sell on the Marketplace on the PF but not as many as their use to be it seems to me

 

[Saich2]

Can someone please explain this to me who buys and sells on VC. It might be me but do find it rather odd.
I saw an Alexander McQueen dress on VC in I think Dec. I ask the seller the length of the dress and if still for sale as had been on their for a while (never said the last bit but thought it) it was for £189. Never got a reply so took it of my wish list....a few weeks later saw it was listed again by the same seller but this time said seller name via the Concierge service for £300...so I ask VC and they said it was in their warehouse.....so did what Romar suggested and look at what this seller had for sale, not what she sold, and she still has the original listing showing for sale. So I have no idea how VC can have the same dress in their warehouse its the same in everyway except a different ref number to the seller having it in the UK.....the only difference is the price yet its the same dress by the same seller.....can anyone explain this to me as totally lost.

 

[Romar]

So strange...Can you give the reference numbers of the dress on VC? Maybe I can help trying to explain...

 

[nicole0612]

I have seen this happen before. Sometimes European sellers will take their items into Vestiaire/ship them in and then vestiaire sells them from their own facility. Maybe the seller neglected to remove their previous listing? I have seen this happen with a couple of items I was viewing and when I saw the second listing pop up I asked the seller and they explained that they had sent the item to vestiaire to sell it.

 

[fashion_victim9]

What bothers me most is the fact that you have to pay for an item immediately and then the seller has 1month!!! to ship the item

seller will receive the money long after the item is delivered to VC, checked and accepted. sometimes it takes weeks. and who does it, who ships in a month? maybe it's allowed but I doubt sellers do it.

 

[Romar]

seller will receive the money long after the item is delivered to VC, checked and accepted. sometimes it takes weeks. and who does it, who ships in a month? maybe it's allowed but I doubt sellers do it.

Seller only receives the money after the item has been found compliant by QC. But really.... sometimes seller only sends the sold item after two to three weeks for all kinds of reasons. Like the item is also for sale on another website or on several other websites, where the seller doesn't have to pay such a sky-high commission. So seller waits and hopes the item will sell within a few weeks; if not seller can decide to send it to VC after all: Should the item be sold on that other website, the seller simply doesn't send the item to VC. The buyer only gets re-imbursed after a month. The item has to have reached VC a month after the sale, otherwise the sale will be cancelled. That's why it' so frustrating that seller has a month to send the item, while the buyer has to pay immediately.

 

[MyAwesomeFinds]

I totally understand, agree. I’m trying to sell my Del Rey through them as EBay is so stressful, yet they have come back with a ridiculously low resale price. It’s my own fault. I impulse buy. I had a question on EBay once and someone did say ‘I’ve heard VC sell fakes’. Apart from this site it’s the only other time I’ve heard anything about VC, so that’s why I mentioned the hearsay thing, it’s a real tough one to call isn’t it. Someone also said they don’t trust ANY resale sites. So what then? Its taken me about 3 years to find a nice ‘set’ of bags that are beautiful but also usable lol During that time I’ve bought and sold because I’ve been underwhelmed, guilt ridden or noticed the care label instructions are so intense I liken the bag to a Gremlin! I might have come unstuck with this Del Rey and will lose a lot of money but that’s my fault and it’s my first Mulberry buy ‘fail’ so can’t complain. You are right to highlight your experiences. Information and experiences must be shared. These items are not cheap and for some, including me at the start, it’s a hefty payout to justify. So to find out it’s fake would be heartbreaking. Take care.

VC has gotten notoriously bad with lowballing listing prices over the past several months. I've been selling with them for over a year and previously they would ask you to lower your price, but never as bad as it has been in the past few months. I have called the customer service team and they said I am not the only one to complain about this, but they can't do anything because pricing is a different team. So all they can do is forward your comments on to them. Several items I submitted for listing but then refused to list after the prices they came back with.
I have definitely sold more items on other sites than VC but it was still nice to have another place to resell. I am listing with them fewer and fewer now.

 

[Selenet]

Seller only receives the money after the item has been found compliant by QC. But really.... sometimes seller only sends the sold item after two to three weeks for all kinds of reasons. Like the item is also for sale on another website or on several other websites, where the seller doesn't have to pay such a sky-high commission. So seller waits and hopes the item will sell within a few weeks; if not seller can decide to send it to VC after all: Should the item be sold on that other website, the seller simply doesn't send the item to VC. The buyer only gets re-imbursed after a month. The item has to have reached VC a month after the sale, otherwise the sale will be cancelled. That's why it' so frustrating that seller has a month to send the item, while the buyer has to pay immediately.

I used to send immediately before one of my sold items did not pass the QC. VC stated that were marks over there but did not include a picture and in my listing, with over 10 pictures, there were no marks at the same spot. I sold an unused dress so I know there weren't any marks. I was so annoyed. After that I always tired to sell somewhere else before VC and would only ship in the last minute. It took the items ages to reach as well because I lived in Finland that time.

 

[Saich2]

So strange...Can you give the reference numbers of the dress on VC? Maybe I can help trying to explain...

Thanks Romar item number are 4847494 and the same dress by the same seller ref 4105300....find it all odd

 

[Saich2]

I have seen this happen before. Sometimes European sellers will take their items into Vestiaire/ship them in and then vestiaire sells them from their own facility. Maybe the seller neglected to remove their previous listing? I have seen this happen with a couple of items I was viewing and when I saw the second listing pop up I asked the seller and they explained that they had sent the item to vestiaire to sell it.

Thank you Nicole0612...I tried to contact the seller in the original listing got no reply, and she not replying in the new listing VC are......yet the seller still has the same dress for sale twice, just find it rather strange.

 

[nicole0612]

Thanks Romar item number are 4847494 and the same dress by the same seller ref 4105300....find it all odd

I checked those listings, it looks like the seller listed it on her own in June 2017 and when it did not sell she sent it in to the concierge service and they listed it December 2017 (for a higher price). It is almost certainly the same dress. VC would not be monitoring Anna's listings so it would be up to her to take down the previous listing, since presumably she no longer has that one since she sent it to Vestiaire. I hope that helps.