You are right fashion_victim9 I have never look at the ebay thread on the PF. Its been a few years since I have been on here and that was not their then. People always use to know a lot of people on here and sell on the Marketplace which was fantastic, I see people still do sell on their. Will need to read the Ebay thread. I have been on Ebay since 2003 and never had a problem buying or selling. Have over 1,300 positive feedback guess just must be lucky.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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most sales go smooth (knocking on wood), but there's always a risk and you're by your own there as eBay sides up with a buyer in 99% cases. on VC you feel confident that you'll not get scammed. but they take crazy fee for this confidence
Fwiw, I wanted to post that I recently had my first experience with Vestiaire Collective and it went fine. I bought a rare 2011 Longchamp Balzane tote in thick bull leather for only $239 and it arrived in excellent condition, 11 days after purchase, shipped from France to U.S. I was nervous after reading this thread but for me at least the transaction worked out.
i've been selling a lot of items on it and I've never had any issues! The commission is higher but they deal directly with the buyer and authenticate the items one by one which gives a lot of peace of mind to both sides
Horrible customer service! Got an item that has holes in it while the condition says Vert good. Tried to return but your orders are listed in French and there are no pictures. So I picked the wrong order number. When we finally got to the bottom of the issue, they are refusing to accept the return! So be aware - despite their claim for quality control you can get a faulty item and won’t be able to return it! Even eBay is better
I have to say I think their customer service is certainly hit and miss. I have found if you do "straight talking" if you know what I mean you get good customer service.
I have never sold on their and never would and only would buy again if the Seller answer me more or less straight away.....half the time they don't answer a simple question like what is the length of an item.
I certainly would never buy a bag, if you read back at some of the horror stories regarding buying bags on their they out way the good sales that have gone through.
I would also only ever pay for something using PayPal that's of course when VC are not having tec issues which they have a lot of regarding their payment system.
I hate the idea you cannot talk to the seller direct, and all questions are shown and if VC does not like the question they delete it and it can be a total normal question.
I have bought 2 fantastic items on their, one cause me so many problems but got their in the end when the item actually went to VC its self for them to sell. I have 3 dresses on my watching page will I buy them.....not sure yet depends a lot how the seller responds I think.
I wonder if anyone else finds it odd that nearly everything, well what I have look at is always "very good condition".......
I have never sold on their and never would and only would buy again if the Seller answer me more or less straight away.....half the time they don't answer a simple question like what is the length of an item.
I certainly would never buy a bag, if you read back at some of the horror stories regarding buying bags on their they out way the good sales that have gone through.
I would also only ever pay for something using PayPal that's of course when VC are not having tec issues which they have a lot of regarding their payment system.
I hate the idea you cannot talk to the seller direct, and all questions are shown and if VC does not like the question they delete it and it can be a total normal question.
I have bought 2 fantastic items on their, one cause me so many problems but got their in the end when the item actually went to VC its self for them to sell. I have 3 dresses on my watching page will I buy them.....not sure yet depends a lot how the seller responds I think.
I wonder if anyone else finds it odd that nearly everything, well what I have look at is always "very good condition".......
if we're talking about Chanel bags, I am scared to sell them on eBay myself, this brand attracts lots of scammers indeed. but if works ok for expensive shoes and for less iconic brands in bags
You're still braver than I am. The only items I dare to sell on Ebay every now and then are worth no more than $200. I used to sell on Ebay A LOT, but that was eons ago. The good old days when "empty box/box with rocks/bait and switch" scams were rare, or at least rare to me. I never heard of them back then. The more I read about these scams over the years, the shyer (shier?) I got, and decided it was better for my sanity to take the "better safe than sorry" route. I've never been scammed before on Ebay, but with all the horror stories I can't seem to muster up the courage to list my bags on there. Funny how the "ignorance is bliss" saying applies to me in this situation .
Yeah, VC leaves a lot of room for improvement. I don't like their price negotiations, the way they set up BO, the lack of a block buyer option, their requests for receipts and the inability for sellers to increase the price once the item is listed. The random requests for receipts make no sense, since these are faked so well these days and their curation team can't even tell a real from fake. I see lots of fake bags on VC (some even in their "we love" category) , but if you make a comment about it in the listing, it gets deleted fast. I don't trust their authenticators either. I've seen several fake bags that have been sold and listings are still viewable (if it was determined fake during their quality control, the listing would have been pulled). They've have also rejected authentic items claiming they're fake.
This all said, it's still my most favorite (or should I say safest) place to sell expensive designer items right now. I either sell on VC, or consign my items. Despite their large cut, I still get much more $ selling on VC vs consignment. Many consignment stores seem to low ball you these days. I think I said this before, but dang, I miss Shop Hers! They only did a 18% cut and no annoying price negotiations.
I could never do it either. I also really admire those who have the nerves to sell on eBay. I also love that I don’t have to worry about cute packaging or a love note when I sell on VC because they repack the items before shipping anyway. I am not the creative type, so it’s hard for me to make a package look super fancy and/or adorable if I sell on another site. Amusingly, I am always very happy if I get a very nicely wrapped and bowed item inside a shipping box, so I do go through the effort but kind of dread it
I have several times included a little gift for my buyers, but now that I think about it, I have no clue if my buyers even got those gifts. I think I should stop doing that, 'cause for all I know VC only includes what is mentioned/pictured in the listing when repacking the item.
I love a nice packaging also, it just shows that the seller is thoughtful and the simple thank you notes always make me smile.
who dares wins
I've actually never been scammed, but had a couple of nasty chargebacks, and some buyers made me accept returns using fake reasons, but they did return what they bought and in same condition. Most transactions go smooth (fingers crossed)I don't look at the shoes often, but yeah, those overpriced Chanel CJ are funny. I wonder who would buy a pair of earrings double the price in the boutiques (and especially if it's not a sold out, or rare pair).
Fake Chanel costume jewelry is also BIG business on Ebay right now, I see them so much more than I see fake bags. Reporting doesn't always help, especially if the seller has feedbacks in the thousands.
Hi, I have used them loads and I have never had a problem. For example before Christmas I bought a New Style Studded Bay Small. They contacted me to say they were withholding it because corners were scuffed. Then offered a reduction or cancel. I still bought it and when it arrived I couldn’t even notice the scuffs. My husband thought it was new. All I can think is it’s clearly down to whoever does the quality control. I can only speak from my experience over the last few years buying and selling, many things have been pulled before being sent to me for not meeting the required standard. I had a MK watch order cancelled completely, I can only assume it wasn’t genuine, and an immediate refund.
As I sell my bags via VC when I’m finished and want to fund the next one, it concerns me that it seems some people are putting opinions and not facts on a site where people go to for reassurance when buying second hand. Issues MUST be raised I totally agree, we have a duty of care, but we have a responsibility to make sure any information is correct and not just an opinion or Third Party hearsay. I am not defending VC btw. It would relate to any seller of used designer goods.
As I sell my bags via VC when I’m finished and want to fund the next one, it concerns me that it seems some people are putting opinions and not facts on a site where people go to for reassurance when buying second hand. Issues MUST be raised I totally agree, we have a duty of care, but we have a responsibility to make sure any information is correct and not just an opinion or Third Party hearsay. I am not defending VC btw. It would relate to any seller of used designer goods.