VCA ~ Van Cleef Arpels Discussion thread!

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#14,731
I'm curious if anyone has sent their jewelry in for cleaning recently without the COA/receipt. I just went through a move and not sure where I put all of my paperwork/receipts/COA. While unpacking and inspecting my jewelry, I noticed some of my necklaces could go in for a professional cleaning. I've done a search on the forum and some say that the new policy for cleaning requires a receipt/COA? Can anyone confirm or offer a different experience? Thanks!
 
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#14,732
ThisVNchick said:
I'm curious if anyone has sent their jewelry in for cleaning recently without the COA/receipt. I just went through a move and not sure where I put all of my paperwork/receipts/COA. While unpacking and inspecting my jewelry, I noticed some of my necklaces could go in for a professional cleaning. I've done a search on the forum and some say that the new policy for cleaning requires a receipt/COA? Can anyone confirm or offer a different experience? Thanks!
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I have never sent my jewelry with the COA. I sent an item for repair as recently as 1 month ago. I hope it helps.
 
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#14,734
ThisVNchick said:
I'm curious if anyone has sent their jewelry in for cleaning recently without the COA/receipt. I just went through a move and not sure where I put all of my paperwork/receipts/COA. While unpacking and inspecting my jewelry, I noticed some of my necklaces could go in for a professional cleaning. I've done a search on the forum and some say that the new policy for cleaning requires a receipt/COA? Can anyone confirm or offer a different experience? Thanks!
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My recent experience is that they will look up the serial number of the piece and see if it is in their system, registered as sold to you.
 
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#14,735
My SA told me that before they took in any repairs or cleaned a piece they would require the original sales receipt. When I was in the store a few months ago, I asked, (while trying other pieces), if they could steam clean my fleurette necklace. They told me it would need to be sent to New York and that in order to do so they would need the original sales receipt.

This change in policy is absolutely ridiculous. This was at the Beverly Hills store.

I have rarely made such a request. The refusal to do so as a matter of course, which every jeweler I have ever known has offered to do so, really turned me off.
 
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#14,737
Stardust Andromeda said:
Yikes! How original is original? We all know that unlike wrinkles, ink fades after time ... ???
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Original means original.
It's an issue, and I don't know how they can refuse to service their products without an original receipt--particularly since there's never been a reason to produce it until now.
They also admit that VCA was sold through numerous doors (many of which have now been eliminated) and don't have access to that purchasing history. Just because you purchased a VCA item from some other retailer doesn't make it any less authentic or worthy of maintenance.
It's awful, because if a repair is done elsewhere VCA can say the item has been altered and is longer authentic, but the very reason you had to have the repair done elsewhere is because they won't do the repair b/c you can't produce the original receipt . . .
 
#14,738
Happyish said:
My SA told me that before they took in any repairs or cleaned a piece they would require the original sales receipt. When I was in the store a few months ago, I asked, (while trying other pieces), if they could steam clean my fleurette necklace. They told me it would need to be sent to New York and that in order to do so they would need the original sales receipt.

This change in policy is absolutely ridiculous. This was at the Beverly Hills store.

I have rarely made such a request. The refusal to do so as a matter of course, which every jeweler I have ever known has offered to do so, really turned me off.
Click to expand...

The BH store doesn’t have the equipment to steam clean jewelry in the BH store and has to send pieces to NYC? I think they told you that because you didn’t have the receipt with you (and why in the world would you have brought it with you, as it was a spur of the moment decision to clean the piece you were wearing while trying on some other items in the store). I don’t think anyone expects a 15 minute cleaning usually done while you wait, should require a cross-country trip to NYC that could take over a week or 2!
 
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#14,739
Aimee3 said:
The BH store doesn’t have the equipment to steam clean jewelry in the BH store and has to send pieces to NYC? I think they told you that because you didn’t have the receipt with you (and why in the world would you have brought it with you, as it was a spur of the moment decision to clean the piece you were wearing while trying on some other items in the store). I don’t think anyone expects a 15 minute cleaning usually done while you wait, should require a cross-country trip to NYC that could take over a week or 2!
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agreed, i’ve popped into the VCA store in Toronto a few times and my SA always offers to clean my items while I wait. never needed receipts. i didn’t even buy my pieces at that store. does it make sense that any boutique let alone a flagship like BH wouldn’t have a steam cleaner? so they never clean any of their pieces after being tried on by customers and need to ship them all to New York? highly unlikely.

sorry that happened to you! unacceptable as a VCA client!
 
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#14,742
padmaraman_1985 said:
Pic courtesy of Tati Youtube
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I guess it depends on how someone carries it. I am not a perlée signature bracelet fan but clover and pavé, I would definitely wear together!
Dream stack - pics taken from the adorable.. swedishandstylish’s IG.
 

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#14,743
This time I tried my unicorn ! The magic 16 motif in white gold. Looooove the motifs esp the grey MOP which were gorgeous !
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Apparently I have only one pose with the magic. Haha.
 
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