They have a workshop in New York which they send pieces to. I took all my earrings there to loosen clip and they all needed to send to the workshop. I don't think they would fix anything in the store.
VCA ~ Van Cleef Arpels Discussion thread!
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Thanks for sharing this experience! Good to know the workshop is separate from the store.
Agreed. This has happened to me twice....I asked them to clean my earrings while I waited and they found some tightening was needed. My sweet SA tried to loan me her earrings so I would have something to wear that day!
I declined. They were incredible - magic size turquoise. OMG I would have been so nervous that something would happen to them! I’ve gotta say, though - I LOVE my SA. The best I’ve met at any boutique of any brand, she is kind and thoughtful and fun. Plus, she has a collection to rival some of our members - lots of the Pave pieces.
Agree! Love this boutique - we share -
They always make me feel so special and welcome when I stop in.
Also very kind and low pressure-
We have different SA but same can be said of mine- it’s a positive experience every time [emoji95]
View attachment 4099932 Happy Thursday all! Just wanted to share some pieces I worn yesterday. Thanks for letting me share 
Oops... here it is...
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This same darling SA offered to allow me to try on her large yg pave cosmos earring several years ago.
She’s awesome.
May I ask if she is still in the NYC store please? I just recently met a lady who used to work at VCA NY for almost 10 years according to her, and she started a jewelry business probably from her book. She is so adorable and I can see her being so helpful and offer such temptations. It is always nice to know the nice things that goes around.
Everything is so gorgeous! I am wondering if you can do a group shot for your VCA watches please but no pressure. I am thinking of a complication and had ideas in my mind, but I need more enablers and you have such a great collection to share.
Yes, TGG and I are taking about the same SA. She is incredible....friendly, thoughtful and kind. Love her as an SA, but also love her as a person. The only SA anywhere whom I feel completely comfortable texting and she always sends good thoughts my way, too.
TT has a different SA at the NYC boutique whom I have met and she is also really fabulous.
NYC is the best boutique! I call my SA’s assistant “the dangerous one” because she remembers exactly what I like and these pieces somehow mysteriously wind up on my tray to try on...like hm, how did that happen??
[emoji177][emoji848][emoji848][emoji848][emoji177]
I think I know her too, her name starts with a B? She’s the one that I purchased my turquoise butterfly from. I adore her!