Hi! No, it was not in France. I was told the same thing, but when my bracelet was returned to me, it was evident the jewelers did something else entirely. My DH and were disappointed they did not handle the mistake well and made us feel like we were somehow crazy for expecting it to be done properly as we had been told. That was the part that bothered us the most.. mistakes can happen, but you take responsibility right away and then offer to remedy the situation. Unfortunately, that isn't what happened. In fairness to the company as a whole, this bad experience is not the norm. In all of the other boutiques we have visited, the service has been stellar.
VCA ~ Van Cleef Arpels Discussion thread!
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Hi! No, it was not in France. I was told the same thing, but when my bracelet was returned to me, it was evident the jewelers did something else entirely. My DH and were disappointed they did not handle the mistake well and made us feel like we were somehow crazy for expecting it to be done properly as we had been told. That was the part that bothered us the most.. mistakes can happen, but you take responsibility right away and then offer to remedy the situation. Unfortunately, that isn't what happened. In fairness to the company as a whole, this bad experience is not the norm. In all of the other boutiques we have visited, the service has been stellar.
Love the chocolates too! I was really touched when my VCA sent a huge box filled the chocolates for my birthday. It was a thoughtful gesture which showed excellent customer relations. Those lovely little gestures go a long way.
This morning when I looked at the VCA website there were no prices listed and no way to place an order online.
Seems strange as I have never encountered this before...perhaps I clicked on the wrong link?
Seems strange as I have never encountered this before...perhaps I clicked on the wrong link?
Maybe it was a quick glitch? I just tried and it's working for me.
I guess "bad service" does occasionally happen to "good people." The NYC store is phenomenal. They're very accommodating of my many requests to see this, that and the third without buying lol. They're not pushy and are very knowledgeable about the products. However, I have a better relationship with the SA's at the Short Hills mall in New jersey, because its a smaller customer base so they're very personal and take the time to respond to my incessant questions etc. I think also that because it is the flagship store and in on fifth avenue, they get a lot of tourists (nothing wrong with that) and may be exhausted from giving "stellar" customer service to each and everyone who walks into the store, even though we know they should, but it is human nature I guess to have an "off day" or two. I'm not making any excuses...I'm just thinking out loud.
If you live in the NY/NJ area, perhaps you can try the van cleef store in Short Hills mall. Plus the taxes in jersey are cheaper than New York so I save a little, as every penny counts!
If you live in the NY/NJ area, perhaps you can try the van cleef store in Short Hills mall. Plus the taxes in jersey are cheaper than New York so I save a little, as every penny counts!
I've only been to the NY boutique once, and it was a wonderful experience. Especially considering I was trying to find a matching bracelet to my necklace. No easy task in turquoise, even though it was about 6 years ago.
I just had the posts on my vintage earrings changed to longer ones last week at the Houston store. My SA did it in store and I was in and out within 15 minutes. I think you shouldn’t have any problem with that in store.
If it's true, I'm angry.if this is true, I'm shocked.
Wow I would be shocked! Going in this weekend to buy a couple of things so will ask.
Question for my fellow Canadians- have you used the Birks card promotion for 40 equal payments over 40 months with no interest? If so, was there a 20% payment required? (So 20% paid up front then rest gets split over 40 mos)?
Question for my fellow Canadians- have you used the Birks card promotion for 40 equal payments over 40 months with no interest? If so, was there a 20% payment required? (So 20% paid up front then rest gets split over 40 mos)?
Hope you heard “PRICE ADJUSTMENT” (downwards) and NOT increase [emoji1374]
Price increase just in time for the holidays? I wonder if it’s to cover the cost of all the unsold/returned LE Pendants???!!!