Anyone have experience putting a 30% down on an item? I placed a deposit with my SA for a guilloche bracelet. I was told it would take 3-5 months to arrive. Just last night I saw they had the bracelet in stock on the e-boutique. Would it be rude for me to ask for my deposit back and just order it online?
I had this exact dilemma happen twice previously and the way I phrased it to my SAs is by asking if they would be able to transfer it from the e-boutique since I would prefer to give them the commission/sale, but ideally not have to wait. They will tell you they can’t transfer because they can’t pull stock from the e-boutique, but one time one of my SA was able to get me the piece by the next few days and another time a different SA just said it was fine to return the deposit and that he understands completely.
It’s entirely your right as a customer to get the piece more quickly, so I think by making it clear to your SA that you prefer to give them the sale they could either locate the piece for you or let you get the piece through the e-boutique. As an SA they’re not supposed to prevent the company from making more sales, but I think this is a perfectly polite way to get your deposit back if they're unable to get it for you.