Hi everyone - hoping to ask for some guidance from the VCA lovers/experts on this forum. I’m pretty new to VCA and received the chalcedony 5 motif bracelet as a gift (on Thursday).
I opened the box again tonight to admire the bracelet and see marks(?) that look almost like rust where the stone meets the frame on the motif closest to the clasp. Also, the stone on two of the middle motifs look almost cloudy (again, where the stone meets the frame).
I was so excited and giddy when I first opened the box that I didn’t inspect the bracelet or pay close attention, so I don’t know if the marks(?)/cloudiness were already there. I was super careful (i.e. dry/clean hands) and I immediately put it back in the box and haven’t touched it since.
Has anyone else experienced this before? Will VCA allow an exchange (which is another issue since there’s apparently only one in the country). We will reach out to the SA tomorrow but I thought I would post here first.
I know it’s only a material item and there are so much more important events/issues to think about right now, but I can’t help but feel a bit sad/disappointed.
Thanks so much in advance.