VCA ~ Van Cleef Arpels Discussion thread!

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#15,497
jimmie staton said:
they will go out of their way to show you love. "J!m"
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Based on what I am reading here, there seemed to be more misses these days in services. I also feel there is discouragement from buying pre-loved items which is extremely odd - since having a resale market could indirectly encourage customers to buy more from VCA, not just for personal enjoyment but also for collection and investment.

Summerof89 said:
I honestly think this size is the best.

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Congrats on scoring everything on your dream list in fabulous HK! Wow! all the eye-candy. You wear the carnelian beautifully!
 
#15,498
Stardust Andromeda said:
Based on what I am reading here, there seemed to be more misses these days in services. I also feel there is discouragement from buying pre-loved items which is extremely odd - since having a resale market could indirectly encourage customers to buy more from VCA, not just for personal enjoyment but also for collection and investment.


Congrats on scoring everything on your dream list in fabulous HK! Wow! all the eye-candy. You wear the carnelian beautifully!
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Thank you!! My SA is an angel
 
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#15,499
nicole0612 said:
This is a nice surprise! It’s so funny how these things happen, I had literally just promised myself to step away from VCA after a really poor experience with service recently. That lasted about a week, because suddenly I got a call out of the blue and was offered an item that I’ve been really wanting. It was the strangest thing. I purchased the rock crystal bracelet a few months ago, but was told that they were not totally sure they could locate one and would refund me if not. I was contacted a couple of weeks later to say that they cannot procure it after all. I wasn’t upset about that, because my home store is a Neiman Marcus and Neiman Marcus was not able to offer the rock crystal, so my order had been through a store I had no history with. This morning I got a call completely out of the blue from Van Cleef saying that if I was still interested in the bracelet it was available for me to buy! This is about 2-3 months later and I am shocked that they remembered and had the courtesy to call me to offer it. I have a reasonable purchase history with the brand, but I have never purchased from this store before and they have been extremely pleasant and kind. Thank you for letting me share my excitement!
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Congratulations Nicole! I am excited for you and they made it up for you finally! You deserve it and can't wait to see when you receive.
 
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#15,506
For those who have returned a purchase from the VCA website, how long did it take until you got a) a confirmation email and b) a refund?

I returned an item that was delivered back to them on April 22 and still haven’t heard anything. I called to make sure it was delivered to the right place and they said it was delivered, but it is still processing. Almost two weeks seems like a long time for processing
 
#15,509
Giuliana said:
For those who have returned a purchase from the VCA website, how long did it take until you got a) a confirmation email and b) a refund?

I returned an item that was delivered back to them on April 22 and still haven’t heard anything. I called to make sure it was delivered to the right place and they said it was delivered, but it is still processing. Almost two weeks seems like a long time for processing
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I did an exchange last year due to a SA error and it took a while for my credit to appear. If I remember correctly, I called as well, to make sure everything was okay as it did seem like a while to wait given that I returned the item immediately, I think it took about 3 weeks or so.
 
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