I had a pretty bad experience at JFK on last Saturday.
Instead of just looking through the goods and reciepts, my officer of the day insisted he has to look at everything. I think he was bored. He looked through every inch of my bigger bags, containing mostly laundry. What he should've really looked was smaller one with more expensive items, such as a B but by that time his boredom wore off I guess? I wonder what he would've said if he saw B sitting there, as this guy literally looked through everything, such as credit card receipts I got from restaurants and business cards from shops.
Business cards are business cards. Just small pieces of paper. Yet he read every single one of them and commented "So you got a card from everyone?" I replied, "They give you one when you go to shop."
Being it JFK, I assumed they must seen lots of H goods in the past. But this guy was judging us as if he was our father.
"Do you really save that much from buying over there?"
When I replied the bag alone costs over 10K here, he wasn't happy with the answer and added how he thinks it's not worth the hassle, etc. Well, it certainly felt like it's not worth the burden I was dealing with the dude. We felt like being treated as criminals, when we were actually honest citizens who declared everything. And I certainly didn't appreciate being ridiculed for buying 8 twillies, or "little thing costing 145 euros each," as he called.
And after such tormenting time of having our bags searched and standing there like idiots for what felt like forever, he didn't even actually process the duty charges himself! Either he didn't know how or didn't feel like doing it. So he called another officer, who was actually the one that helped me at immigration process to calculate, calling him "nerd." "Nerd" officer started to list every item and calculated everything according to type of items. Silk, 1 point something percent. Bags, 10, etc. So the duty came out a bit higher than I expected, as I've been waved or charged flat 3% before. It wasn't that terrible amount though, so no hard feeling about the charge. I paid what I was supposed to pay. It was the time consuming process and treatment that was frustrating.
So it seems it's inconsistent how things are done at the custom. Just like asking for a B/K at FSH, who you get makes the process all so different. I never really had to show everything like that in the past. I hope all members here going through JFK in the future have much less painful experience.