This is new to me so I thought I would share. I sold an item a few weeks ago to a buyer with good feedback from Germany. She hasn't had any recent activity since last Spring but it all looked fine. She emailed me before she bought inquiring about the shipping costs and then she did a BIN. I shipped USPS Global Express with insurance ($50.00) and filled out the customs form correctly and selected return to sender. I've done this before so I'm familiar with the process and the seller protection from Paypal. What hadn't occurred to me is that buyers can choose to refuse the package and I can't do anything about it. The tracking shows that the box was out of customs on 01/17 and delivery was attempted on 01/20. My inquiry to the USPS stated that she needs to collect her package from Deutsche Post or contact them for redelivery. I sent her an ebay email on 01/25 asking if she had received the notice from the post and letting her know that tracking shows delivery had been attempted. I've heard nothing from her. I can't get a definitive answer on how long they will hold the package before returning it but the USPS rep said 12-14 days. So I thought I'd do some calling around to see what my options are if she doesn't accept the package and this is what I learned. Paypal told me that most likely the package will be returned and that I will lose a dispute since delivery was never made so I might as well give her a full refund and save myself the hassle of a dispute. They suggested that I send her a friendly email asking her if she has changed her mind and let her know that the refund process can be sped up if I recall the package instead of waiting for it to be treated as abandoned. I did this yesterday and I sweetly apologized for sending 2 email inquiries (1 with ebay and 1 direct) and I expressed my concern about the package being returned if it isn't picked up soon and offered to redirect the package if she no longer wants it blah blah blah and still nothing. Eb@y told me that this is not uncommon, people order stuff hoping I'll send it without a signature with the intention of saying that it never arrived and getting Paypal to give them their money back. Once they see that the package is trackable, and that they won't win a dispute if they sign, they refuse the package and try again with another seller. I don't think that is the situation here, she might be on holiday, but I'll have to wait and see. I wanted to share my situation with you because this is yet another situation on eb@y where sellers cannot win. Ebay told me that sellers have no options to recover shipping costs or to warn other sellers of this type of buyer. You can't file an unpaid item dispute because she did pay and no negative feedback for buyers means that they have no consequences and we are out the expensive express shipping cosst and the ebay fees. Yay eb@y! I'm done with them!