Did he actually say that to you? This guy sounds like a tool. And if so I would contact NYC or someone above him, bec he does have a boss, and see if there's someone you can work with there on the selection til it's done and complete the transaction with maybe someone else close to home.
Unhappy with Tiffany diamond
- Thread starter Sexypiggy
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Stick to your guns...this guy works for YOU, trying to make YOU happy.
This is Tiffany's, after all...they have loads of diamonds for you to choice from. He knows your basic perimeters, just a tweak here and there.
Drama King!
Can you request a new SA at this point? This one has really turned this into a dreadful experience for you
If your SA really did say that, I would be fuming. What did you say back to him?
I would have pointed out that if he was in your shoes, paying what you are paying for your engagement ring, I am sure he would be bloody 'picky' too! Idiot.
Luciness, which Tiffany store are you visiting? I've been working with an SA from the Sydney store and have been treated with far more respect than this guy has treated you - and we haven't even bought anything yet! I've been following your thread from the beginning and am very interested to see how things are progressing. I'm shocked they've refused to email diamond Certs to you, that's crazy! Agree with everyone else that you need a new SA!
Best of luck to you and I hope you get the ring of your dreams!
I am working with an SA at the Collins street store in Melbourne. *sigh* at this stage I don't want to change an SA and have to go through the whole experience of explaining everything again. I think I will just get my ring finalized with him and never return to collins st again. Such a pity since i have shopped there a lot the past year. I will go to another Tiffanys for the wedding bands.
My finances little brother went to the Tiffany in chadstone and was given a much better experience. They even got a bottle of champagne and diamond polish. When I told my SA about this he said he had no idea tiffany diamond polish even existed and that he couldn't comment on the practices of other stores!!
Still waiting on a reply from him...
My finances little brother went to the Tiffany in chadstone and was given a much better experience. They even got a bottle of champagne and diamond polish. When I told my SA about this he said he had no idea tiffany diamond polish even existed and that he couldn't comment on the practices of other stores!!
Still waiting on a reply from him...
I agree with Ame. At this point, it may be worth repeating the story and finding a new SA so you can finally have your ring.
This is a disgrace. I'd call today and demand a resolution. This SA seems to have no idea what he is doing, or just doesn't want to do it.
Maybe tell a fib that your family has planned an engagement party in two weeks and you would like your ring before that. It isn't unreasonable considering its been a long time you've been going through this.
This is a disgrace. I'd call today and demand a resolution. This SA seems to have no idea what he is doing, or just doesn't want to do it.
Maybe tell a fib that your family has planned an engagement party in two weeks and you would like your ring before that. It isn't unreasonable considering its been a long time you've been going through this.
Hey guys,
He finally emailed me today with a ring which he is getting sent in for me to take a look.
The stats given to me are:
1.00ct +
H VS2
61% depth
56% table
Nothing else so far however he said he will give me a call once it is in
xx crosses fingers xx
He finally emailed me today with a ring which he is getting sent in for me to take a look.
The stats given to me are:
1.00ct +
H VS2
61% depth
56% table
Nothing else so far however he said he will give me a call once it is in
xx crosses fingers xx
Hi
This SA needs to find another calling in life! I have been reading this thread and after just visiting the NYC Salon for a tour last weekend arranged by my amazing SA, it is obvious to me that you need to complain BIG TIME!
Tiffany's excel at marketing and customer service is what they are ALL about. With out us behind them with word of mouth marketing and referral...they are nothing and believe me in the right ears your sad story will get action! you deserve much better than this! You should have been on your way delighted at this point with your new Tiffany ring, something beyond your expectation. your SA has completely failed you.
my suggestion.....call Tiffany customer service NOW and tell them your story. they have 800 numbers on there sites for each country so it will cost you nothing and all calls are recorded. they will want to hear your story.. Trust me!
At this point you should have been flooded with info, options and there best choices that would please you...and then some! demand better treatment and you WILL receive it.They have everything to gain by keeping you VERY Happy for MANY years!
The SA is not doing his job plain and simple ,if he was instead of writing this post I would have been congratulating you on you beautiful new diamond ring....DO IT ...COMPLAIN officially and I have a feeling you will come out the winner in the end.
This SA needs to find another calling in life! I have been reading this thread and after just visiting the NYC Salon for a tour last weekend arranged by my amazing SA, it is obvious to me that you need to complain BIG TIME!
Tiffany's excel at marketing and customer service is what they are ALL about. With out us behind them with word of mouth marketing and referral...they are nothing and believe me in the right ears your sad story will get action! you deserve much better than this! You should have been on your way delighted at this point with your new Tiffany ring, something beyond your expectation. your SA has completely failed you.
my suggestion.....call Tiffany customer service NOW and tell them your story. they have 800 numbers on there sites for each country so it will cost you nothing and all calls are recorded. they will want to hear your story.. Trust me!
At this point you should have been flooded with info, options and there best choices that would please you...and then some! demand better treatment and you WILL receive it.They have everything to gain by keeping you VERY Happy for MANY years!
The SA is not doing his job plain and simple ,if he was instead of writing this post I would have been congratulating you on you beautiful new diamond ring....DO IT ...COMPLAIN officially and I have a feeling you will come out the winner in the end.