I can't believe this issue hasn't been solved yet...at this point I would contact Tiff's headquarters.
I happened to have a minor issue with another high end jeweler a couple of years ago and after three months escalated it to their headquarters...solved in one week when the store kept saying I shouldn't be so impatient after three whole months!
Given the amount at stake in your case I believe they will be more than willing to please you once they are aware of the situation.
I happened to have a minor issue with another high end jeweler a couple of years ago and after three months escalated it to their headquarters...solved in one week when the store kept saying I shouldn't be so impatient after three whole months!
Given the amount at stake in your case I believe they will be more than willing to please you once they are aware of the situation.