Trusted Hermes Reseller Discussion Thread

[Iwantaspybag]

Major thumbs down for Only Authentic on Malleries-
It has been a nightmare dealing with this yahoo. Ladies, if you are even thinking of purchasing a bag do not rely on the pictures that are posted. Ask to see recent pictures of the bag because what you see is not what you get.

That's horrible. What do you mean recent? Are the pictures the same bag but in better days? Is Malleries of any help?

 

[jeshika]

Hi! Has anyone bought from Brandedluxus on Malleries?

 

[archygirl]

Duet Luxury in Livingston NJ has several wonderful Hermes items, including a vew exotic plume bags, a toile/box 30 birkin (black/red.PHW), and many scarves. They have two Jeu de Omnibuses (one in orange colorway, one in pink colorway). If you are interested you should call and ask for Lynn (owner) and let her know that you are responding to a post that I (Dawn) posted on tPF. They only give information out over the phone to regular customers and tPF members. Both scarves are 35. I picked up the only 70 they had in this desgn two weeks ago.

 

[DirtyDancin]

http://www.ebay.com/itm/Hermes-Kelly-JPG-Shoulder-Togo-Black-Gold-Hardware-42cm-Rare-/160721069057?pt=US_CSA_WH_Handbags&hash=item256bb8e40

He has already accepted my offer and payment but has not taken the ad down. He now claims he got a better offer and would refund??!! Ughh, how unethical! BUT he has not refunded either....

Sorry, needed to vent.

You should always complete the transaction for such high value purchases through eBay so you are protected by their buyer's protection. Especially when the seller is overseas because they can easily take your money and not ship the item and you will have no way of tracking them down. Years ago I made the mistake of purchasing a Chanel bag from a foreign seller directly via PayPal. I never got the item nor get my money back. I filed a claim via PayPal but they weren't able to recover my money. Lessons learned the hard way. You should contact PayPal to see if they can help you to get your money back, but contact the seller first to get your refund.

 

[b1008]

You should always complete the transaction for such high value purchases through eBay so you are protected by their buyer's protection. Especially when the seller is overseas because they can easily take your money and not ship the item and you will have no way of tracking them down. Years ago I made the mistake of purchasing a Chanel bag from a foreign seller directly via PayPal. I never got the item nor get my money back. I filed a claim via PayPal but they weren't able to recover my money. Lessons learned the hard way. You should contact PayPal to see if they can help you to get your money back, but contact the seller first to get your refund.

Yeah, I should not have listened to him when he told me to transact outside Ebay to avoid paying the fees...Truly, a lesson learned. Still asking him for a refund since he had SOLD ITEM TO ANOTHER BUYER. He told me to CANCEL the PAYPAL CLAIM so he can refund....but PAYPAL emailed me otherwise...What should I do?

 

[flossyfigaro]

You should always complete the transaction for such high value purchases through eBay so you are protected by their buyer's protection. Especially when the seller is overseas because they can easily take your money and not ship the item and you will have no way of tracking them down. Years ago I made the mistake of purchasing a Chanel bag from a foreign seller directly via PayPal. I never got the item nor get my money back. I filed a claim via PayPal but they weren't able to recover my money. Lessons learned the hard way. You should contact PayPal to see if they can help you to get your money back, but contact the seller first to get your refund.[/QUOTE]

I am sorry DD, but your statement that you are completely protected if you transact through eBay, is not quite correct.

Firstly, PayPal and eBay are, to all extents the same company and of course they wish for transactions to go through eBay as they get *double-bubble* in terms of fees.

Final Value Fees on the eBay transaction where FVF are no longer capped and have seen monumentous fee increases for the seller (hence a lot of sellers have had to increase their sale prices to cover these increased costs) and then fees on the PayPal transaction including the recently added PayPal fees on the postage element of the PayPal transaction also!!

Therefore predictably, both eBay and PayPal would recommend that you only use both their processes in any transaction.

Whilst eBay in dealing with claims will state, on occasion, that they have ruled in your favour, it is in fact PayPal (their financial arm) that has ruled in your favour. Try filing a claim where you have paid via another method and you will note the complete lack of assistance and interest on the part of eBay. As a selling portal, they have neither the clout, nor facility to provide a refund.

Therefore, after sale protection via eBay amounts to at best little at worst none. Your cover in this particular instance is 2 fold and eBay does not and would not have formed part of any protection.


1. PayPal - the payment side of this transaction was conducted via PayPal and regardless of the credit card you used for this transaction, your first port of call must be PayPal (your credit card will request that you initially contact PayPal also). PayPal have (a) charged monies to the seller for this sale and therefore have a duty of care in this transaction and (b) as the portal for the transfer of these funds on behalf of the seller, they are therefore vicarious liable and in your case, I would continue to pursue this route vigorously.

DO NOT ACCEPT THE SELLERS REQUEST TO CANCEL YOUR PAYPAL CLAIM UNDER ANY CIRCUMSTANCES.

2. Your credit card. At your first opportunity, you should contact your credit card, advise them of the circumstances and your pending claim via PayPal and your credit card will send you a claim form. If using a Mastercard/Visa CC, you have protection by quoting *Mastercard/Visa rules apply* and if necessary, quote the relevant Act number. Complete this form and return it, regardless of what stage of the process you are in with PayPal (unless of course, by then you have already received a full refund). In the meantime, advise PayPal that you have also filed with your credit card (as this usually speeds up PayPals notorious lengthy and unsubstantiated delay tactics).

If either or both, rule in your favour, you will be asked to return the goods in the same condition that they were received.

For the record, many *honest* sellers offer a far more attractive sale price when selling directly, rather than via the eBay portal as they are able to pass on some or all of the savings to the potential buyer.

Sales via this process happen frequently where a buyer has contacted a seller asking for the best possible price on an item. I personally offer reduced sale prices using this method and it is a buyers perogative whether or not they wish to pay the increased sale price to cover the extortionate eBay fees but have none existent eBay cover in the case of a sale or save themselves monies in order to transact outside of eBay, but still with the protection of either/both PayPal and their credit card.

Where these options are somewhat irrelevant is in the case of Hermès Birkin and Kelly sales where many sellers who have had less than delightful experiences with dishonest buyers has resulted in many a seller (including myself) accepting only bank and international bank transfers .... yes a sale is a two-way transaction and not all buyers are as honest as they protest to be.

Stories where a buyer has played a bait and switch scam (returning a counterfeit item in place of its original authentic item), remorseful buyers returning items because they didn't meet the buyers expectations in terms of colour, size, matching their present wardrobe, quite what they were looking for, buyers returning an empty box and keeping the contents but by showing PayPal and their CC that they have tracking details for the shipment, using a brand new bag to go out and impress their friends only to return it claiming it was damaged on arrival, are not all urban myths, but events that have occured and have left sellers with less than a fuzzy feeling about all buyers.

On these type of high end transactions, my advice is to know your seller, check they have a history for only authentic goods. Whilst every seller has to start somewhere, a seller jumping out of the sky with an authentic Hermès Birkin at a knock down price because they got it as a gift, their cheating boyfriend bought it for them, their aunty passed it down, they woke up and found it on their pillow are all, of course, red flags to any potential buyer with a jot of common sense.

Ask for as many pictures on various aspects of the bag that ensures you a level of comfort in the true condition of the item. Many sellers are also buyers themselves and have learned to manage *realistic expectations*. If the item you are buying is vintage, don't expect it to be pristine as if it had just rolled off the craftsmans bench. Where any item is pre-owned, it is exactly that; it will have been used, carried by the user in the real World and may have imperfections.

Ask the seller to confirm that they actually have the bag in their possession; this is imperative as many a buyer on this forum has had issues where they have bought a bag from a seller who has not even had sight of the item they are selling and is using pictures provided by the owner of the bag, who for all anyone knows, continues to use the item whilst awaiting a sale and therefore reducing the condition during this period.

A seller has a duty to ensure that the item they are sending a buyer is in fact authentic and is in the condition it is described (noting condition can be subjective). In the case where the seller has not even seen the goods and is merely acting as an expensive advertising portal, you have no assurance of either authenticity or condition.

Ask the seller at the time if they have a return policy and if so, under what conditions. If they do not (see para 14 above), you need to feel sure that you are comfortable with the sale and the goods prior to purchase.

I sincerely wish you luck in your claim and hope my suggestions are of some help.

 

[flossyfigaro]

http://www.ebay.com/itm/Hermes-Kell...9057?pt=US_CSA_WH_Handbags&hash=item256bb8e40

He has already accepted my offer and payment but has not taken the ad down. He now claims he got a better offer and would refund??!! Ughh, how unethical! BUT he has not refunded either....

Sorry, needed to vent.

In your case B1008, you have not even received the goods, so claim via your Credit Card as well as PayPal - they have no grounds for refusing your claim as the seller has to prove they have sent the goods.

 

[lovely64]

Great post flossy,

 

[b1008]

In your case B1008, you have not even received the goods, so claim via your Credit Card as well as PayPal - they have no grounds for refusing your claim as the seller has to prove they have sent the goods.

Thank you flossyfigaro. I am getting frustrated coz the seller is giving me a hard time. Instead of refunding, he transferred my payment to his bank account. He has now SOLD the item to another buyer, but has not refunded. He claims Paypal charge him a transfer fee (to his bank account,) and even asked me to shoulder the expense?! Is he kidding me...ugghhh!

1. Initially, he told me he accepts my offer, and to make payment immediately via Paypal .

2. I paid him within the hour. After I made payment, he emailed me to say that he received a great offer and will just refund.

3. When he failed to refund, I disputed the transaction.

4. He then claimed that he has already transferred my payment to his bank account, and declined to refund unless I shoulder the transfer fee.

5. He then changes his mind again, and wanted to sell when I questioned the authenticity of his bag. He claimed that his wife bought it in France...but his receipt doesn't look anything like a Hermes OR. And Singapura was printed on it, not France.

6. I escalated it to a claim.

7. He told me that by escalating it to claim, he cannot refund because the funds are frozen. Is this true?

8. He emailed me to say that the bag was sold to the one who made the great offer.

9. No refund yet.

I have already called up Citibank. Will call Paypal as well if I don't receive an email response within 3 days...

 

[lovely64]

Thank you flossyfigaro. I am getting frustrated coz the seller is giving me a hard time. Instead of refunding, he transferred my payment to his bank account. He has now SOLD the item to another buyer, but has not refunded. He claims Paypal charge him a transfer fee (to his bank account,) and even asked me to shoulder the expense?! Is he kidding me...ugghhh!

1. Initially, he told me he accepts my offer, and to make payment immediately via Paypal .

2. I paid him within the hour. After I made payment, he emailed me to say that he received a great offer and will just refund.

3. When he failed to refund, I disputed the transaction.

4. He then claimed that he has already transferred my payment to his bank account, and declined to refund unless I shoulder the transfer fee.

5. He then changes his mind again, and wanted to sell when I questioned the authenticity of his bag. He claimed that his wife bought it in France...but his receipt doesn't look anything like a Hermes OR. And Singapura was printed on it, not France.

6. I escalated it to a claim.

7. He told me that by escalating it to claim, he cannot refund because the funds are frozen. Is this true?

8. He emailed me to say that the bag was sold to the one who made the great offer.

9. No refund yet.

I have already called up Citibank. Will call Paypal as well if I don't receive an email response within 3 days...

You should post this in the ebay forum. There are people who will be able to give you constructive advice on what to do. Maybe you don´t have enough posts to be able to start a thread?

I do not understand how someone would even consider paying loads of money to a seller with no viewable selling history. Why do people keep on doing this and ending up scammed. I will never understand this behaviour.

Here it is:

http://forum.purseblog.com/ebay-forum/

 

[flossyfigaro]

Thank you flossyfigaro. I am getting frustrated coz the seller is giving me a hard time. Instead of refunding, he transferred my payment to his bank account. He has now SOLD the item to another buyer, but has not refunded. He claims Paypal charge him a transfer fee (to his bank account,) and even asked me to shoulder the expense?! Is he kidding me...ugghhh!

Apologies for any delay in responding, Flossy (the Figaro) needed attention

1. Initially, he told me he accepts my offer, and to make payment immediately via Paypal .

2. I paid him within the hour. After I made payment, he emailed me to say that he received a great offer and will just refund. Beyond contempt. The sale was a binding Contract on both parties

3. When he failed to refund, I disputed the transaction. Correct process

4. He then claimed that he has already transferred my payment to his bank account, so he clearly immediately transferred from Paypal to his bank account and declined to refund unless I shoulder the transfer fee any fees are (a) his issue and (b) automatically refunded to the seller once the seller has effected a refund ... however in this instance as he has already transferred the funds, he would have to transfer them back again from his bank account and then he would/could be liable for the fees ... not your issue, it was his choice to not honour the agreed sale and therefore he is responsible.

5. He then changes his mind again, and wanted to sell when I questioned the authenticity of his bag. He claimed that his wife bought it in France...but his receipt doesn't look anything like a Hermes OR. And Singapura was printed on it, not France. There are too many red flags with this seller, his ethics and behaviour ... I wouldn't worry whether the bag was bought in France, Sinapore or Timbuktoo ... give the bag and the sale a wide berth and concentrate on getting your funds back.

6. I escalated it to a claim. The correct thing to do

7. He told me that by escalating it to claim, he cannot refund because the funds are frozen. Is this true? No, at any time a seller can close the case if they wish and refund the monies. In his case, as he has already transferred the monies to his bank account, he doesn't have any funds in his paypal account to refund you at present.

8. He emailed me to say that the bag was sold to the one who made the great offer. Perhaps he should ask them to pay his fees then

9. No refund yet. Keep chasing and don't forget to advise your CC immediately (they are open on Sundays also). You are claiming under the Act that covers non receipt of goods, ie. no sale.

I have already called up Citibank. Will call Paypal as well if I don't receive an email response within 3 days...

Good luck, I have no doubt you will get your funds back as long as you communicate with both Paypal and your CC and pursue your claim through the proper channels. Perhaps, cease all communication with this seller and deal only through PayPal and your CC.

 

[perlerare]

I second Flossy posts.
Keep the case open to the higher level with payapl, and ask a refund to your CC company at the same time.
You will get the money back from your CC company. They will make a charge back in his Paypal account. Paypal will recover the money from him. They have the means to do it.
... Apparently he is bit green in scamming, this guy...

I am sure you will get your money back. Don't give up.

 

[cheapfrillnorth]

Beware this seller and this Etoupe 30 Birkin.
Seller: miyakeboo
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=150746748832&ssPageName=ADME:B:SS:GB:1123

The seller has tried to sell it under 2 previous usernames (HPsaucy2012 and 2011-pippa) and had created this name for the third attempt. I know all this as I bought it subject to authentication and paid the fabulous bababebi to authenticate it. After receiving the damning report from Bababebi I informed the seller and she immediately cancelled the sale.
Ebay fraud were advised of all usernames and item numbers but when someone keeps creating new user accounts I am not sure what they can do.

 

[mistikat]

Can the Ebay discussion please be moved to the Ebay thread from here on in:

http://forum.purseblog.com/ebay-forum/

Thank you!

 

[purseinsanity]

Hi! Has anyone bought from Brandedluxus on Malleries?

I would love to know also!