I have! Great experience, smooth transaction.
Trusted Hermes Reseller Discussion Thread
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Yes, fast shipping, bag in excellent condition. I keep checking their site for new (vintage) additions haha.
What bag are you getting if you don’t mind sharing?
I have not yet purchased from them, but they have a reputation for pricy but beautiful bags,
and I love looking at their offerings
I would very highly recommend them for brand new, very unique, or exotic items. Otherwise, you can likely find the same thing somewhere else for cheaper.
I am thoroughly DISGUSTED with Fashionphile! This post does not stem from an isolated incident or "human error" on the part of Fashionphile. This results from observing an ongoing issue with erroneously posted descriptions of Fashionphile products for sale. I will be 70, bought my 1st high-end handbag in 1980 as a newly minted mother and thus began my love affair with luxury bags. Now, I only collect Hermès items. I have purchased several utilitarian Hermès pieces from Fashionphile, the self-proclaimed "#1 destination for pre-owned ultra-luxury accessories... ", nothing special, just utilitarian pieces - mostly in étoupe. The last 3 "étoupe" items - a watch band, extra shoulder strap 5cm Kelly 35 and most recently an Evelyne GM, have ALL been étain NOT étoupe. I realize étoupe (taupe) and étain (tin) are similar neutral colors, but they are absolutely not the same shade. It's relatively easy to differentiate between the two, even for someone who is not authenticating items at the "#1 destination for pre-owned ultra-luxury accessories... ". When calling Fashionphile about the errors, the justifications/excuses have ranged from, "omg, I'm so sorry. I wish I could do something to help, but I'm only an SA" to "we're only human" to "just return it". Last week, I spoke directly with a Fashionphile SA in NYC where the Evelyne GM bag was on display, Carlsbad and a customer service supervisor in San Fran. The Fashionphile employees working directly in the trenches with customers were very understanding, they were outstanding but have no authority to do anything about the "mix-up" and would have to report the concern to others higher up the chain. While on various holds, I briefly purused Fashionphile 's website and found MANY étoupe vs étain errors. Fashionphile is batting 0 for 3 regarding the purchase of étoupe items - just for ME! I know if this is my experience, other customers are having the same experience with Fashionphile. It is absolutely NOT just me. In my opinion, as an old-er woman who has been purchasing luxury items for 40+ years, this is not just a marketing error, it's an accepted unspoken/unwritten bad-faith, bait-and-switch business practice. Bait-and-switch is a highly illegal business tactic whereby the company advertises/describes a product as "X" to lure innocent customers into believing the authenticity of item and buying it, when in reality the item is a "Y". The intent of the error is almost impossible to determine and is therefore immaterial. Whether it's a simple "human error" or an ongoing acceptable ploy to sell more products to unsuspecting customers does not factor into bait-and-switch. At the heart if the matter is … did the advertisement/description of the item accurately represent the item? Once again, Fashionphile is batting 0 out of 3 étoupe items with me and has multiple postings “errors” across the lines as I write this - hardly mere human errors. Possible underpinnings of Fashionphile’s bad-faith and bait-and-switch factors are: lack of adequate compensation/ resources to recruit, retain and train qualified authenticators, unrealistic Fashionphile quotas authenticators must meet regarding the amount of authentications required per shift/day/week and more – or simply a matter of unwritten yet accepted Fashionphile bad faith company policies. Based on my last 3 experiences, I wholeheartedly believe that Fashionphile management knowingly accepts bad-faith practices and Fashionphile’s bottom-line actually benefits from their return process by selling inaccurately described items. The customer has already paid Fashionphile for the item, while Fashionphile hedges its bets that customers who receive inaccurately described items will accept the wrong item versus slogging through the return process and engaging in the tedious hassles of returning the inaccurately described item, possibly losing a 10% restocking fee, losing expedited shipping fees incurred AND being charged $14.99 for a UPS GROUND return shipping label, taking yet another week or more to complete the shipping/return process and have the money returned to the customer. Fashionphile has that money in its account for days or weeks bolstering the company’s bottom-line and revenue during the shipping/return process and customers PAY Fashionphile $14.99 for a return shipping label plus whatever incidental fees Fashionphile may charge the customer. WHAT company has standard operating procedures punishing consumers for the company's failures to make good on the company’s errors, regardless of the company’s intention? Moreover, WHO continues to engage in business with such a company when there are other ethical, highly trustworthy resale outlets available? Again, this post is not directed at misidentifying étoupe vs étain, but the shadowy underbelly of Fashionphile's business policies, prioritizing bottom line profits over honest business dealings with satisfied customers. I am giving very serious consideration to contacting California's Attorney General office to file a consumer complaint against Fashionphile on behalf of all customers who have been injured/wronged by Fashionphile's deceptive business policies, in an attempt to force Fashionphile to cease and desist in their bad-faith business practices. I would greatly appreciate hearing from other FP customers regarding their dealings with the company. Thank you. (attached picture of my étoupe Bolide vs Fashionphile Evelyne GM étain and Fashionphile étain extra shoulder strap. Like the English word taupe, étoupe has a soft warm "brownish - red" base and étain or "tin" has a lovely crisp tin colored base. Also, Hermès étoupe items primarily have contrasting Rouge H for sealing edges. I have never seen any other combination used with étoupe, however I can't attest to that 100%.)
Etoupe and Etain will both look different in various leathers and various dye batches. If it has white stitching it is Etoupe. If it has tonal stitching it is not Etoupe. I think FP has probably been labeling them correctly (everything in your picture is Etoupe imo)
I have an etoupe Victoria and B30, both purchased from the boutique, a number of years apart. Neither bag has a warm brownish- red base. Though etoupe of recent years does look a bit more brown than gray, I would still classify it as a cool tone. I agree with @acrowcounted that the evelyne posted in your pics, looks like etoupe (based on the color of my bags). The bolide, IMO, looks more like chai and less like etoupe to me, but I also agree that leathers can take on color very differently. JMO, though, and I am not an H color expert.
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Your pictured evelyne looks to be etoupe to me. Etoupe has contrast stitching. Etain does not.
Etain is also a couple shades darker and more a straight gray than a brown/taupey grey of etoupe.
Etain is also a couple shades darker and more a straight gray than a brown/taupey grey of etoupe.
As others have said here, your bags are both Étoupe. Étoupe is almost a twenty year old colour, so there have been tens of thousands of varying dye batches I’m sure. Believe me, I certainly understand how frustrating dye variation can be— this is only the tip of the iceberg.
I can only echo the sentiments already posted; you were sold an Etoupe bag, true to FP's description. Tonal versus contrast stitching is the key here, and the colour is dead on Etoupe.
I don't see any illegal, bait and switch on FP's part and honestly think that, just in my very humble opinion, contacting the AG wouldn't be appropriate. Dye lots vary; if you don't like this particular bag, as FP mentioned, they are always happy to accept returns.
I don't see any illegal, bait and switch on FP's part and honestly think that, just in my very humble opinion, contacting the AG wouldn't be appropriate. Dye lots vary; if you don't like this particular bag, as FP mentioned, they are always happy to accept returns.
I have a Bastia coin purse in etoupe that I purchased directly from Hermes, and it’s the same color as the Evelyne in your pic.
Étoupe and étain are VERY different colors. Dye lots vary to a small degree. The age and type of leather also impact colors, as well as lighting used while photographing items and calibrations on individual computers, but absolutely NOT to this degree. Étain ALSO can have white stitching, clearly noticeable in various handbags, including the étain Halzan from Fashionphile. I realize you added "IMO". Hermès detailing is a key factor in the authentication process. Let's not muddy the waters further with inaccurate information.
Halzan has contrast stitchiing in ALL colors. And that's not the bag in question. For other bags, such as a TPM, @acrowcounted was absolutely correct that only etoupe would have contrast stitching. SOs would be exceptions, but TPMs aren't SO-able AFAIK.
Regardless of the bags this random woman has, the fact remains that your FP Evelyne and strap are textbook etoupe. You’ve got some of the leading fan-based experts on Hermes in this conversation, we know what we are talking about. I know it’s difficult to face that you’re wrong but, it’s clearly undoubtedly etoupe.