tbh I dont think you understand the context. I’m not furthering this discussion with you. I’ve received amazing services from other SAs so I can tell whenever someone is falling short on their customer service. That’s the end of this topic.
Treatment in Hermes Stores
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tbh I dont think you understand the context. I’m not furthering this discussion with you. I’ve received amazing services from other SAs so I can tell whenever someone is falling short on their customer service. That’s the end of this topic.
What would have been an acceptable alternative response? To not tell you of the wait time and outright deny you the bag?
You've already said this is not your normal SA, so why would you expect them to know of your 10 year history of shopping for Hermes worldwide?
What would have liked the SA to do? Did you think she should have asked you to sit down
offered you a coffee or drink & then told you the bag had a wait list?
Would that have been what your regular SA would have done
It sounds like she was too matter of fact for you & that she did not recognize you as a client
in the store & her manner was unprofessional
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If that is the case, you failed to state it. It seems that other posters agreed with me
Please tell this did NOT happen at the Beverly Hills store on Rodeo Dr. My SA is the small leather manager and stock is VERY VERY low. I personally never go to the store until I am invited and have been with my SA for 7 years. For the most part, the SAs there are lovely. I hope you don’t take it personally. I have also been told that I may have to wait on some things when I was Christmas shopping last year, Avalon blankets. They are having a hard time keeping stock in the store. It is especially hard to get any leather goods on a whim.
Oh man, your response here makes me really cringed. Once you put something out to the forum to read, you should be prepared for any discussion, either agree or disagree. If you dont want to hear others, why you even bother put it out in a forum?
I work in healthcare and your words remind me a lot of some of my patients, who have doubt in their healthcare providers. Whenever they asked for advice and they don’t get the answer they want to hear, they said we don’t know what we are doing and want to talk to different one. Just like here, because you dont get the response you want to hear, but the truth from this SA, you said the SA is bad at customer service. That is just not nice! He or she is doing their jobs. Most of the words he or she says must already been gone thru with the manager and store policy training as well already.
Now, the tone of voice and gesture of the SA how he/she says it, definitely only you know but if it’s bad at the moment, you should word it in your words there so everyone who reads it doesnt get confused.
It’s hard enough working these days, just be kind, give each other benefit of the doubts if you can. Nevemind for us, it’s just shopping! But for them, it’s their job to supply for their families!! Think twice before you do something to hurt someone’s living earn!
I'm getting major DYKWIA vibes here.
As for the context you've presented here, all we can tell is you threw a fit because 1) the SA didn't recognize you as a important client, and 2) you couldn't walk out with a Evelyne.
I can only imagine how you came off to the SA. As I've always said, if only SA's could review clients like how you've done so here.
If you're such a veteran client at H, why didn't you just text/email/call/carrier pigeon your SA requesting a Evelyne? I'm sure you know that stock levels are at an all time low at the moment, and this SA may not have been allocated any Evelynes, let alone in a color you would have preferred. I've been a client for much longer than you and I'm waiting for bags that a few years ago were a dime a dozen. No need to try to put their job in jeopardy over being told no.
I always wear a laminated printout of my shopping history (by years and $ amount) around my neck every time I go into the store.
Benefits: I never receive subpar customer service as the previous poster has described
Negatives: Having to relaminate a new printout after ever purchase.. and the stares
Benefits: I never receive subpar customer service as the previous poster has described
Negatives: Having to relaminate a new printout after ever purchase.. and the stares
Hi! I am sorry you left feeling so frustrated. I think prior to the pandemic, Evelyns were readily available and an SA who might have said this to you would be cause for a" raised eyebrow." It is a different situation since the pandemic and things just aren't as readily available. Perhaps going forward you can try scheduling an appointment with your regular SA to ensure you get the type of service you are accustomed to. You've mentioned you shop "worldwide", but if you are a regular at this boutique, try dropping your SA a line about your desire for an Evelyn. Good luck! I hope your next H adventure is more satisfactory!
@oshinex This thread is giving me life today! Hahahaha! So good. Let’s get real, the only reason any of the SAs know me, if they even care, is because I bring HOT CHURROS and make sure they know it was me who brought them. I used to work retail, I am not a fool. Just kidding, a little.
Apologies to @WhiteBus for answering, but EFL is English as a Foreign Language. My interpretation is that the comment suggests that perhaps meowmeow simply did not understand the clear English used by the SA. Subtext is a bit of warranted snark and a deserved counterforce to meow’s conspicuous entitlement and indignation.
IFLY.
Just this evening, I have snort-laughed at three of your comments on this thread and another. Thank you.
To your first point, thank you and also lol.
To your second, same.
Yum, churros!
like @haute okole, i make an appt with my SA. i don’t go to Hermes (or chanel, dior, brunello, Turnbull) or any regular retail stomping grounds without making one. It’s easy to schedule (i just send a text) and your SA knows what you like; what you own; and, what you want. So, it’s also more productive for both of us. If I’m just browsing, I’ll just say I want to pop in to browse, (and say hi) but no need for more. BTW, I don’t expect that my sA will always be available, or even in the boutique, so of course we have to work that out.