I had a similar experience at Chicago and was underwhelmed. While one SA was friendly in kind of an insincere way, a large group ignored us as we had a browse around both levels. It was a slow rainy day, you'd think they'd want the sale. Fortunately, my home store has been wonderful!
Treatment in Hermes Stores
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I had a similar experience at Chicago and was underwhelmed. While one SA was friendly in kind of an insincere way, a large group ignored us as we had a browse around both levels. It was a slow rainy day, you'd think they'd want the sale. Fortunately, my home store has been wonderful!
I have two "home" stores since I split my time between two cities. Was at my local store this weekend and was treated so well -- even though it was clear I was stopping in with my GDs just to look around. The security guard commented on how much they have grown, the SA offered to clean my torsade geant bracelet after admiring it, and gave the girls each a box of perfume samples. She spend time talking about items with us and couldn't have been nicer.
That story brought a smile to my face!
that's the way service should be (when the SAs have time of course because I understand sometimes the stores are just too busy). So glad to hear you had such a lovely experience 
I am surprised to hear both of your comments. [emoji53] I have two home stores, Chicago being one, and have had wonderful experiences in the short time I have been an H collector.
I work with Trish and she is always bright, cheery, and very helpful. Hopefully it was an off day and maybe next time will be better! [emoji16]
I buy from my local boutique and from one in another state by phone. Both are pleasant experiences. In the latter, I have worked with a particular SA for many years and the experience has been beyond pleasant. In my local boutique, I've had nothing but the nicest of experiences with several SAs, each of whom has gone out of their way to help me when I visit.
according to German laws they wouldn't break any law. Over here you do not have to sell anything to anybody, even if you have it in stock. As a trading person, you have the right to refuse to sell anything, without giving any reason. It is called " freedom of contracts". So you don't have to sell, clearly not, even if you sit in the middle of 100 Birkin bags, you have the right to say " no, I don't like your nose, so I won't sell anything to you".
Sorry, but this is a missconception, that shops HAVE to sell.
Just to come to the topic: I've been treated nothing but perfect and nice in my shop.
Thank you! Thank you! Thank you! I have been saying all along! As far as I am aware, no shop can be forced to sell to anybody.
I am not suggesting to force any shop to sell anything, it's just against the shop refuse to sell because of the person who doesn't agree to buy the things He doesn't want, or blackmail for money. And in my case, it's just they refused to sell my order which arrived in the shop.
Yes but it is their right to do so. You obviously don't agree with it but as customers we do not have a right to tell Hermes how to run their business. You can take your stand by refusing to shop with them, as that is YOUR right to choose not to buy the "required" items. I'm sorry to say it this way but it wasn't "your order", it's their bag until someone buys it and while I think your situation was badly handled and the employees rude there is no legal reason they have to sell it to you unless you had prepaid for it-which I don't think you had.
It's been a long time since I studied it, but my recollection of contract law is as Kathrin says; when a shop puts its wares out on display it is just an offer to sell; you then must agree the price and it is only when the seller has accepted payment from the buyer that the contract becomes binding between both parties. Until then, no-one is under any obligation. I don't think it's changed since then.
I think that the reverse is also true; if someone makes a PO/SO but then changes their minds, they are not forced to go through with the purchase. Correct me if I'm wrong; don't think I'll ever be lucky enough to be in that position!
I think that there is sometimes some misunderstanding in stores due to so many different languages being spoken and different global customs.
As an example of when it can work in our favour, many moons ago when some friends of ours got engaged, they chose a beautiful ring from a certain well known jewellers and paid the deposit as it needed to be adjusted to fit my friend's finger. A couple of days later, DF's fiancé got a call saying that they realised that the pricing had been wrong on the ring and instead of it being about £5k it should have been £15k! Much to-ing and fro-ing between jewellers and fiancé ensued, but as we'd all just been studying contract law, he stood his ground and had to point out that as the company had accepted part payment for the ring, that was their part of the contract and therefore the price was binding. Result!
I think that the reverse is also true; if someone makes a PO/SO but then changes their minds, they are not forced to go through with the purchase. Correct me if I'm wrong; don't think I'll ever be lucky enough to be in that position!
I think that there is sometimes some misunderstanding in stores due to so many different languages being spoken and different global customs.
As an example of when it can work in our favour, many moons ago when some friends of ours got engaged, they chose a beautiful ring from a certain well known jewellers and paid the deposit as it needed to be adjusted to fit my friend's finger. A couple of days later, DF's fiancé got a call saying that they realised that the pricing had been wrong on the ring and instead of it being about £5k it should have been £15k! Much to-ing and fro-ing between jewellers and fiancé ensued, but as we'd all just been studying contract law, he stood his ground and had to point out that as the company had accepted part payment for the ring, that was their part of the contract and therefore the price was binding. Result!
Also, just like to say I agree with Myken re the Marseille store; they were really lovely when I visited there and also the fantastic staff in Aix. Just won't take hot husband & DS's next time I visit! And I meant hot as in hot & bothered from weather, not top-totty hot!! Quite happy to take one of those along
Maybe you didn't use the exact words but by saying Hermes is wrong in not selling you that bag, you are strongly implying it. The bottom line is they are not doing anything illegal to NOT to sell you a bag or anything else.
And please don't use words like "blackmail" as this is not any where near that.