Sorry to hear this sophiec. It's just not right. DH and I are from the United states, and 1 year ago, we were traveling in Greece and decided to stop by the H store in Athens. I was nice to the SA and they wouldn't even show me an Evelyn, or a scarf, although I knew they had plenty in stock. They kept saying no no no, to all my questions, with a scowl and eye roll. I think it's because we stopped by one hot and humid afternoon right after taking a hike, (since we were in the area) and looked a bit sloppy.
A few months afo, DH and I went to our home store. (Its a small store..
We have 1 only in our home state). By H standards, we don't have much of a purchase history, and as i newbie to the brand ive been wanting to learn about the brand, the products, and the process so I can start my collection with the pieces I truly love. Our SA is sorta nice (with a chip on his shoulder) but its obvious wants us to make more purchases with him (he clearly says it, every time we are in the store). One day, he asked about my wishlist and I told him, I was in search of my first B (first H bag actullly - before becoming obsessed with H, I was a Chanel gal) in a neutral color, ideally gold, eutope, or black. He said black was nearly impossible, even for his "regular" clients. Then he offered us a 40 kelly togo in orange with ghw. Although it was a beautiful bag, it's just not the one I wanted for my first Hermes bag. I clearly told him I wasn't interested, but he still insisted on showing us the bag and tried to push me on it. Then when I said my final no (the 5th no in that conversation), he seemed really annoyed. We small talked for a few more minutes. As we were leaving, he said to a group of SAs that were just standing around, "I offered THEM the kelly 40". The SA rolled his eyes, and the entire group started laughing. I saw all of this out of the corner of my eye and when I turned to directly face him (I'm sure I had a weird/annoyed look on my face), he looked embarrassed and quickly walked away and started folding scarves and wouldn't make eye contact with me. I felt the behavior was completely disrespectful and unnecessary.
Anyways, fast forward to this month, and as I have posted on other threads, DH and I traveled to France and got really lucky!
(and the SAs we encountered were pleasant to work with).
I guess my point is that I don't think that the way that some SAs behave is acceptable. ..in life I don't think 1 person should be rude or condescending to another. Its unacceptable in my book. It's been really tough to break into this brand, but i love their items, so i tried not to take the negative experiences personally and have stuck with it. Even though part of me wishes that it was easier to get certain products, now having invested my hard earned money into a B and a K and other goodies, I prefer that Hermes maintains its exclusivity, as it protects my investment. I just think some of their processes need to be tweaked and that the SAs should be nice and respectful to all.
Not letting you try on a scarf is downright insulting.
