I mailed a mini Florentine satchel at the end of October to trade in for the chestnut Alto Teresa. The satchel I was trading in was black and very wrinkled. I did not use it once. Just not a fan of black and I bought it when I was naive and did not know how smooth or pebbled Florentine should be and not the hot mess I received. I waited a month and no letter. I called and the next day the letter arrived in the mail that I had $184 credit. I called to order my Teresa but was told that they will take my phone number and have the proper department call me. This was a little different than usual but OK. I gave them two numbers because some days I work from home and others from the office. Unfortunately I had a 5mm kidney stone and the day they called the office I was suffering at home. This was two days after I had initially called. I called back every few days after and was told each time that they were very behind and it may take a few days for them to call me back but they have it on record that I called. I was concerned about the 30 day expiration date on the credit but one associate assured me it would be OK. One even let it slip out that I had 60 days. Well, no one ever called me and then the holiday sales started. I could have purchased Teresa on the Twelve Days sale for $329 I think, but it was $450 and with my credit I would only pay $266. So I waited Even though the chestnut sold out. I would have settled for saddle but there was really no other bag on my radar. My collection is large and I only want Teresa. Today the sales ended. I went to see if Teresa was still available in case an associate from the proper department ever decides to call me and HOLY COW...Teresa is now $750! Tell you what. They can take my black satchel and stuff it where the sun does not shine. Does anyone know if they charge customers when returning a trade-in bag back to the customer? I will not answer the phone or accept any charges! Crazy ridiculous. If the department was so far behind that they could not place a call for an order within two months then they need to hire or train someone new and move staff around.
I felt ridiculous calling every week saying, “Now will you take my money?” And then I felt like every time I called I was being placed back on the bottom of the call list. So my calls were every other day, to every few days, to once a week, every other week and then I just gave up. I am thinking Polene Handbags is another option and THEY will take my money.
I felt ridiculous calling every week saying, “Now will you take my money?” And then I felt like every time I called I was being placed back on the bottom of the call list. So my calls were every other day, to every few days, to once a week, every other week and then I just gave up. I am thinking Polene Handbags is another option and THEY will take my money.
