Why does someone who's doing a service out of the goodness of her heart have to "come off as professionals?"
There's a huge difference between being rude and being straightforward. What you seem to consider as rude or non-professional isn't necessarily rudeness. It's just not coddling someone who considers that they're "owed" a response to their authentication request.
It's not a matter of "loving it." Every authenticator I've seen does what they do NOT because they love authenticating but because they HATE seeing buyers get ripped off by sellers who peddle fakes and they hate seeing sellers having unwarranted accusations of having sold fakes.
The reason the complaints are ongoing is because the issues are ongoing. Posters who don't follow the required format demand responses to their requests, continually bump their requests when they've been ignored and argue that they deserve certain information.
As long as rude and/or entitled posters post, authenticators will complain. And that's not really something that revamping the AT threads will fix.
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