Tory Burch Tory Burch Chat thread
- Thread starter littlerock
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I just called customer service and got a price adjustment on the online order! Thank you for the heads up
. I asked about the store order I placed, and they said if it's not online they can't help. Tried calling the boutique, and was told I need to go in personally so they can scan the receipt. I would, except I live 2 1/2 hours away by car! They told me to leave my info and they'll call back, but doesn't sound hopeful right now. Lesson learned: always place the order through their website! In fact, I did buy online originally, until they cancelled it two days later. Then when I purchased in the store, the item popped back online a day after! So frustrating!
Don’t take that for an answer. My SA sent me a consignment order over a week ago with the assurance that once the sale started they would price adjust, which they did. So I KNOW they can fix it for you. Call and talk to a manager!I just called customer service and got a price adjustment on the online order! Thank you for the heads up
Lesson learned: always place the order through their website! In fact, I did buy online originally, until they cancelled it two days later. Then when I purchased in the store, the item popped back online a day after! So frustrating!
Thank you! I'll try the other store the charge-send was sent from! It's frustrating not to know a SA in the new city though; when I tried to phone order from the other boutique directly, they said the billing address has to match the shipping. And apparently they can be different online; it seems every store has its random policies that doesn't seem to make sense! Why would a customer buy from the store now, if it's so much easier to go through the website.
Back in the old town, my SA at Coach let me price adjust orders through the phone all the time, and same thing; it appears some in the forum are told they need to go in the store to do it. Boo!
Just a note about TB price adjustments for in store purchases. The policies vary widely. The NYC Madison location will only do it on full price items. Annoying. The Hackensack, NJ location will do it within 14 days of purchase but you must come in store as they essentially process it as a return & rebuy. They have the nicest salespeople ever there! I bought a bunch of stuff when it all went on sale and had price adjustments processed yesterday which saved me something like $300+. Happy shopping all!
I know. I literally just found this out the hard way. Everything I bought on sale was further marked down. I'm lucky I had the receipt handy or I couldn't have gotten any further discounts. The staff at NYC Madison needs work. I guess that's why they are always empty.
Ditto on Madison! Called for a PA and was told they only honor them on full price purchases. Ross Park Mall in Pittsburgh, PA said I have to bring the item in, before I told them I live 2 1/2 hours away from the store. After a lovely pF'er for recommended her SA to me, now I haven't looked back!
I'm a bit of a newbie to the Tory world. Does anyone know if a "core" bag like the Robinson Double Zip ever gets discounted, or should I just buy it full price? I'm looking at a fairly classic colour (black or cardamom).
I have a code for $50 off $250 and to be honest I’m not sure it would work on this but I’d be happy to let you try it. There are stacked sales throughout the year but the maximum discount you are going to be there is 30%. Let me know if you want the code.
Thanks for the offer! I'd rather make the purchase in-store, however, as the website is based in the US and I'd get dinged for duties when the bag ships into Canada, which would probably be more than the $50 coupon!
Do you know how often the stacked sales come along? I know that for the most recent summer sale, only certain items (seasonal colours, specific bags) were included. (Even then, the website indicated that certain things could only ship within the USA when I tried to check out!) Are there sometimes sales that apply to everything, that would also be active in stores?
Thanks for answering my newbie questions! LOL
The trend seems to be to withhold discounts on new lines so the Robinson would go on sale during one of the tiered events (30% off $700 or more purchase) as @lettuceshop stated. Tiered events are at least 3x year but may even be 4x. I think the next one is in September or October. Not sure this helps but I usually have much better luck getting 30% off TB at Bloomingdales or Saks.
This is great to know, thank you! I'm ok waiting a couple months for the sale, for sure. We also just got a Saks store so that is another avenue I can check out. Thanks again!