i briefly looking at the comments section... so many enabling in her behavior...
Thoughts on Purseonfleek’s latest video about Hermes experience?
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I watched a few minutes of a couple of past videos. In one video she states what she bought in store- several bags. I watched the recent ‘shop with me‘ video someone mentioned in a previous post. Given the current events, Mel’s reaction to no bag offers was enlightening. She was very agitated, and stated so. Something felt ... off. I’m no medical professIonal, but it seems like H became a shopping addiction and the elusive bags became an obsession.
I wonder how many people are affected like this (angry/agitated) by H-like sales models. The ‘game’ may have become too real, too important to some people. These customers need to win and the bag is their trophy. This is sad. I‘m conflicted- I’m glad H saw a problem and cut her off, but I think H needs to think about how their sales model is affecting customers. Maybe they need to have a consistent standard for hard to get bags. Given the mental state of many people (post-Covid and reseller frustrated), the H ‘game’ could potentially become dangerous.
The store never knew about my post natal depression thats irrelevant . That was mentioned in the video and one I made in the past about bags I regret selling hence why it was recapped again to stay honest which i always have been on my channel.
So there is no correlation between that and using the term "depressed in the process" which was and adjective to describe how painstaking it is trying to understand why I havent been offered a dream bag in a while.
HR didnt call to even shed any light on using that phrase they emphasized only that i brought up another clients history and they said that makes me a OHS risk to the SA. That was what they said and exactly as i stated in the video. You are making assumptions based on all the other components of the video and forming your opinion rather than actually listening to the conversation i recited that occured. And since i filmed the video right after it happened i know i recalled it all correctly. But it also explains why i was full of emotions however I wanted to ensure I could recite the exact conversation and that is why I filmed it immediately. So form your opinion on the context of the conversation dont make assumptions and look at the bigger picture here and logical corporate heirachy.
Who should have called me is the store manager to explain in customer service terms why a bag wasnt being offerer even if an excuse thats his job. HR is there for employees and the HR should have helped to provide training to strengthen the problem solving skills for the SA whom had only been working there for 2yrs. And with saying that the HR should have delegated to the person who runs the store to contact me. A customer has a right to ask if there is an issue with their profile if they are not allowed to be allocated a birkin or kelly. How the SA handles it should have been a part of their training. Customers ask every day for these bags its not uncommon nor is it uncommon for people to see others getting offers and even question that logic. It happens all around the world at Hermes stores. But by me asking i was giving them the opportunity to tell me if they just never wanted to offer a bag again however i still didnt get that answer. So my frustrations and being depressed (again an adjective) by the process was warranted because i couldnt get a straight answer when i knew something wasnt right.
If people want to bash me for being honest and kind then shame on you. Constructive critiscm i can take but taking my talking points out of context to form assumed opinion of the situation is wrong. Furthermore ALV is a concept to justify the inflation of luxury and the luxury experience is an inclusion in that justification. Calling a customer to belittle them and insult them is hardly a luxury experience but then to say they are still welcome at any of the stores is an oxymoron and reiterates that they dont care for the luxury experience of their customers. Im not saying this for all hermes but seems apparent in Australia only. Otherwise why would a person who had a direct connection to a former employee reach out to me to confirm the toxicity in the management here?
Im done. As an OG of the purseforum its a pity that some feel the need to put down others in a malicious way.
I’m currently sipping honey water from an H cup... that I bought online, not even through my SA... and frankly I loved the last scarf I bought from H more than the last B I got. If anything happens, I would probably sell that bag but still hold onto this scarf hahaha. It doesn’t mean that I don’t love my H bags because boy oh boy I do! It’s just... bags with the same spec show up from time to time, but I have no idea when H will re-issue a limited edition scarf design!!
Yes. I would be just as happy w/o a Kelly or Birkin offer. I like GP, Jypsiere, Bolide, Halzan and 24/24 mini bags. I love enjoying my bags in the moment!
It seemed she tried everything and anything to get a bag.
Her level of entitlement, off the scale, her justifications ridiculous and her sensitivity beyond. Clear boundary problems .
Her own emphasis on her politeness and friendliness in emails may be a response to the HR/SM treatment thereafter, rather than how it may come across on this vid that she's saying she should be reworded for 'niceness' when it should be a given. However, this is not unusual for people who shop with low self-esteem issues, shopaholics, hypersensitives etc.
I don't think she did herself any favours by making the vid when still emotional from her experience, but the cynic's view is that the ratings will be higher.
Hermes should be used to it and do what they normally do with people they can't be bothered with or don't like, ignore. Filter, put unwanted clients' comms on an ignore list.
She is an influencer, they 'reach out', speak their 'own truths', overshare. That's how they relate and engage their 'customers'. Hermes is a profesional, billion dollar company, they shouldn't react or engage unless she's broken the law, been violent or threatening. Too much sensitivity on both sides IMO.
Thanks for joining Mel. It is a brave thing to bring yourself in front of a critical group. I think what a lot of us felt/saw from the video is that your words can be interpreted by the SA as aggressive/depressed/obsessive. Whether or not you meant them to come across that way was irrelevant to her, as that is how she felt. Many of us think the HR call was over the top and support you in that way. It sounds like the whole situation was messy, but I think what many on here are trying to say is that your revelations of the emails don't come off to the disinterested listener in the same way they came off to you. Add to that the ebay store, and that's where you get folks jumping on the bandwagon of H wanting to let you go as a customer and bringing in some serious (if not unfounded) accusations.
Anyways, I have always learned a ton from your videos and sorry that it had to come to this.
For all of TPF: (Regarding the highlighted parts) I have no idea why the OH&S claim came up, so I won't speculate. Regarding rights to answers, I think we see this thrown around pretty loosely. There are no legal bargains or benefits in shopping excepting those laid out by your federal, state, and local govs (generally around civil rights, taxation, and restraint on commerce in the US). On one extreme for example, homebuyers generally cannot be discriminated against on the basis of race. On the other end of the spectrum, Hermes is under no obligation to produce a bag to me that they would prefer to to sell to someone else. Now if there are nefarious reasons that go against public policy (i.e. pattern of refusing to sell to protected classes, minorities, women etc.), it's another thing entirely.
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Bottom line here is that Hermes does not owe anyone anything. Not me, not the girl in the video, not you. The expectation of aligning spend to quota bag offers can surely lead to disappointment, and being emotionally invested in the manner reflected in the video is unhealthy to say the very least. But is it even emotional investment? Or is this just mental instability that we are seeing here? If it were true emotional investment and love for the brand, she would not have an eBay store with everything she's ever purchased from H on sale - including freebies and packaging which is *really* fascinating...
Well, not really. Hermes handled her the way they handle the vast majority of their customers. No one is given an indication of their "chances," and again the consumer expectation here (from her, not you, dear saban!) is boggling to me.
If anything, based on her email communication, they gave her way more margin than they should have. Also, let's keep in mind that we are hearing one side of the story here that is dripping with bias. We don't know who called her, if it really was HR, what was said, how it was said, how she reacted, etc.
I can say that from my viewpoint, however, I highly doubt that any belittling/berating occured. JMO.
Yes. This.
Well, not really. Hermes handled her the way they handle the vast majority of their customers. No one is given an indication of their "chances," and again the consumer expectation here (from her, not you, dear saban!) is boggling to me.
If anything, based on her email communication, they gave her way more margin than they should have. Also, let's keep in mind that we are hearing one side of the story here that is dripping with bias. We don't know who called her, if it really was HR, what was said, how it was said, how she reacted, etc.
I can say that from my viewpoint, however, I highly doubt that any belittling/berating occured. JMO.
Yes. This.
Thank you for being brave enough to come and comment. I hope the feedback from your vid from other members will be interesting to you, I found you video and the thoughts around it very interesting.
We do not usually comment on other members, we try to support each other. If it all gets too much, please let me know.
Mel, if you are still reading this thread, my advice is to take down that video. Give yourself time to breathe. IDK your exact goals in posting, but I fear it may do you more harm than good. As seen here, it has opened you up to criticism and reviews of all your posts, your ebay account, your selling record there and on IG, etc.
Please stop.
Please stop.
Offering thoughts on a publicly posted youtube video for all of the world to see is not "tearing down a woman." Being a feminist is not blanketly accepting every action of another woman. Being an "influencer" means opening yourself up to people whoaren't always going to agree with your actions. Also sending insta followers to this thread (for what purpose?) isn't exactly being warm and fuzzy and supportive.
Agree with your entire statement and well said, but can you expand on this. I am missing something.
Mel is posting screenshots of the thread in her insta stories and linking people to the thread and urging them to come here.
That’s...... depressing...... I really hoped she would step back and focus more on herself and the ones she loves after all these unfortunate events happened to her....
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