Last month I found a bag that I really liked and debated on whether to get it in leather or signature fabric. I posted a thread here and asked for everyones opinion: http://forum.purseblog.com/coach/help-me-decide-which-bag-to-get-33591.html I decided that leather was the best option for me. A couple weeks ago I was at a Coach outlet and, after seeing the bag in person, I fell in love with it. It was rather pricey so I didnt buy it that day because I wanted to check eBay prices first. When I got home I found one on eBay with a buy-it-now price. Once taxes and shipping charges were figured in it was nearly $100 less than the outlet price. It was listed as new with tags, in mint condition and that it would be shipped in Coach tissue. I thought about it for a couple days and decided to buy it and I paid immediately. Six days later (8/28), after no contact from the seller, I emailed her to confirm that she received my payment and shipped my bag. I also asked for tracking information. She responded promptly and said that she would email it to me when she got home from work, which she never sent. The next morning I emailed my request again and, again, no response. Yesterday, 8/30, I got a parcel notification requesting signature confirmation from the post office. I picked up my package today during my lunch hour. When I saw the clerk walk up to the counter with my package in hand I was quite surprised because it was one of the smaller thin priority boxes. When I got to my car the first thing I did was check the mailing date: 8/28. She didnt ship my package until she received my email and that makes me really mad. Then, to make matters even worse, she crammed my bag in that box. It is now completely misshapen and an absolute wreck. The straps are bent up and the leather on the bag is creased in some spots. What in the world would compel someone to do such a thing? She ruined my bag! Needless to say, I emailed her as soon as I got back to work. I asked her why she didnt ship my bag until I asked her about it 6 days later and why she shipped my bag in that box. She said that she had a "serious personal situation" and that, "I have shipped several of these bags and no one has ever complained of the bag being misshapen." Do you know how many times I have heard the "serious personal situation" story? If that was true, why didn't she say that in her initial response? Bull. My biggest problem with the whole mess is the manner in which it was shipped. Here's my take: from the second she gets my payment, that bag becomes my property. If she wants to treat her own property like crap, that's her prerogative. She has an obligation to me to take care of my property while it is still in her possession. Regardless of whether or not anyone has ever complained about how she ships these bags, didn't it occur to her as she was jamming it in the box that it might be a little fubar by the time I got it? Never again. I should have spent the extra money and bought it directly from the outlet. I don't expect perfect boutique-quality merchandise from an eBay seller but I do expect a little professionalism and respect. I am an eBay seller, as well, and I would NEVER handle someone else's property that way.