Without seeing it closeup (or rather feeling it) I'd say that's repairable. They look like superficial scratches from the photo - if they are, you should be ok. I know I have taken in a couple of scratches that were very superficial and the piece came out looking wonderful.
From the pic, it looks like the scratch is superficial. And yes, the craftsman should be able to paint the colour back, buff it evenly and give it a spray of protection.
oh goody a new bag 4 u!! box is the one leather than is best for reconditioning i have been told, so maybe it can be fixed! i hope so. how much is this one?