Oh wow that sucks hope they repair it for you also noticed a small hole on the canvas next to the leather tab..Hi! New here and have some questions. I have had my SBB since February 2018. Within that time, the two gold studs on the outside leather logo tag fell off. Ok, fine. Two months ago, the little pin that holds the strap onto the bag came flying off when I went to put the bag on me (in a parking lot) and now I can't use the bag. The strap is not attached. Waiting to hear about repair options.Is this a known issue? I know a few people who have had issues with this bag so I'm not sure if this is a repair I'm expected to pay for or a known defect. So sad I haven't been able to use this bag all summer. I'm very careful with the care I give my bags so I'm also disappointed to see these issues occur on something I take care of.
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