Well, they don't do nothing bout it. They said its normal for the lock to tarnish yeah we all know that, but the point is the quality is bad. And the hardwares on the bag are not consistent, one looks new, some hardware looks old.... I end up leaving my bag for heatstamp, I don't feel like arguing coz what am gonna do... I've used her anyway... I just hope the next batch of the spedyB model that they will be producing has all the same consistency of golden color. I've noticed the newer versions have golden color and shiny all around... Which I like actually coz always look new
WOW not impressed at all. They should replace this bag for you...with the cost of these bags, that issue is just unacceptable!