This is a vent. During the recent Mother’s Day Sale, I ordered from Michael Kors.com the medium Selma in the Ballet color. I was very excited to still find a boutique version of the Selma (the website pics represented the boutique version of the bag) and in this pretty color! Anyway, I watch all these unboxing’s on YouTube where the bag is shipped in a nice sturdy box - the kind with top lid flaps that slide into the main box - and the bag itself is packaged very well. Imagine my surprise then when the box I received was just an ordinary box that looked barely held together with tape (haphazardly taped, too - you could see the bag inside!) and the box looked like it fell off the truck and was run over several times. The packaging consisted of what appeared to be a giant sheet of sticky lint roller paper also haphazardly wrapped around the bag. And, of course, the bag was dented. No surprise there. But, most concerning is I was shipped an outlet version of the Selma. Nothing against outlet bags (I have several), but I just assumed the Michael Kors website shipped boutique version bags, particularly since the website pics represented a boutique bag. I called customer service. For the poor packaging, they blamed third party shippers. Really? Call me naive here, but I thought the bag was shipped by...MK. As for the outlet bag, no explanation was given only that I could ship the bag back. I opted to return it to my local store who said MK does ship outlet version bags sometimes but the website does not state this. So, be aware. And, when they saw the condition of the box and packaging they looked even more mortified and apologized. So, going forward, I won’t order online from MK again. By using third party shippers, they obviously aren’t concerned about quality control. And, then to blatantly misrepresent the bag on its website and ship an outlet bag (also - how many people are duped as they are not aware of the differences?). Unbelievable.