I brought my bag in and my SA took pictures instead of sending the bag in. She told me to keep using it and would try to get an answer with the photos first. That was a week and a half ago, but since then it has gotten worse. I keep taking pictures and sending them to my SA. I'm not worried, I know they will make it right one way or another, I just wish it didn't have to take so long..... I either want it replaced or reglazed, and both will take a while. To replace it my SA has to track down one, to re-glaze it I'll be without the bag for months probably. I can't start either process yet though because I'm waiting to hear back. Sigh...