I have just rung LV to advise about the faults on my reverse bag (loose strap loop, misaligned canvas and mark on canvas). They are arranging a collection and refund but I have been told I cannot reorder the bag as I have returned it twice for faults. I cannot try a third time as they say it will not meet my high expectations. I cannot believe this. Be warned people.Yes, this seems to be a problem on all PM's. That loop is pretty much useless!